Banner for Motorway

Motorway Reviews 

106,800
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be easy, quick, and efficient, making the process straightforward and stress-free from start to finish. Many people praised the helpful, patient, and professional staff and customer service, noting clear communication and effective guidance throughout the user experience. However, some customers experienced issues with pricing, noting that dealers occasionally attempted to reduce the agreed-upon price at collection. A few other people also felt initial valuations or final offers were lower than anticipated, sometimes dropping significantly. Additionally, some reviewers were not happy with communication, citing discrepancies in information or difficulties reaching support.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as straightforward, quick,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting positive experiences, securing... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the process as quick,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial advert was ran Sunday offer £15k. I asked to readvertise during the week. This was initially rejected and then agreed as “our dealers always check ads no matter the day or weekend. S... See more

Company replied

Rated 5 out of 5 stars

The process is complicated with many steps.Motorway was there to help complete each step. Make sure you accurately describe the condition of vehicle to be sold. If on finance you must understand that... See more

Rated 5 out of 5 stars

The process was so easy - handling every step and keeping me informed. Highly impressed throughout the whole process from start to finish. Staff very friendly and extremely patient and helpful. Wou... See more

Rated 5 out of 5 stars

Josh Foreman was so helpful , knowledgeable , patient and understanding He explained everything and restored my confidence in selling my car through their platform I am 82 years old and was ve... See more


Company details

  1. #70 of 97 best companies in Car dealer
  2. #119 of 201 best companies in Online marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(106,800)

20,434 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is an amendment to my previous…

This is an amendment to my previous review whereby I said I was disappointed with the price, but it was the right price for my car.

It was easy to sell my car. It was collected quickly with no stress. The money was paid to my account promptly.

A good experience.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Sold my vehicle with Motorway and I’m…

Sold my vehicle with Motorway and I’m still in shock how simple the whole process was. I got a lot more than other well-known companies were offering too. Very happy! Would recommend and will be using again if the opportunity arises!

17 July 2026
Rated 5 out of 5 stars

Worth phoning the team

Zoe was positive, informative and helped me to make the decision to sell through Motorway.
It’s good to know I have zero obligation to accept any offer made.

Fingers crossed now on the upcoming bidding!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Process was simple

Process was simple. The app is great, particularly the photo upload part.
Would have liked a bit more specific guidance after the offer was made. Seemed a bit like the Motorway part was over then, and not much support, particularly for first time and being committed to the buyer, when you have no real comfort they are a responsible buyer, is difficult to process.
Overall, very satisfied.

17 July 2026
Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, very sympathetic and helpful to me as I was selling car on behalf of neighbour whose husband had passed away. Thank you

17 July 2026
Rated 4 out of 5 stars

Quick sale

Quick sale. Asks for a lot of detail and photos which is very time consuming. Charge a service fee which I have now learned that others do not. All in all, quick process. Happy

17 July 2026
Rated 1 out of 5 stars

Day of collection no call to advise of…

Day of collection no call to advise of ETA despite email saying they would. Rang call centre who, contrary to instructions, said they only ring an hour before collection. Waited until 4pm and rang again. Noise in call centre unacceptably loud. 2nd handler sent me an email so rang collection service to be told collection had been ‘aborted’. No call or communication to advise of this. Total waste of a valuable day off. Lack of communication and service 👎

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Sold my car with motorway had to wait 2…

Sold my car with motorway had to wait 2 weeks for the buyer to contact me? I had to contact them and arrange for them to collect the car, the garage said they don’t have anyone to do that and expect sellers to drive to them. I agreed this was on my time and expense of days insurance train tickets food then the garage told me the car needed some work to the bumper total rubbish this place is cowboy outfit woods of Wirral the car is up for £15,680 and the write up is how I delivered an outstanding car to them nothing wrong with that car it’s outstanding. I had to agree 150 of the car price. So all in all not a good experience.

17 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look