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Motorway Reviews 

106,800
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be easy, quick, and efficient, making the process straightforward and stress-free from start to finish. Many people praised the helpful, patient, and professional staff and customer service, noting clear communication and effective guidance throughout the user experience. However, some customers experienced issues with pricing, noting that dealers occasionally attempted to reduce the agreed-upon price at collection. A few other people also felt initial valuations or final offers were lower than anticipated, sometimes dropping significantly. Additionally, some reviewers were not happy with communication, citing discrepancies in information or difficulties reaching support.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as straightforward, quick,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting positive experiences, securing... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the process as quick,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial advert was ran Sunday offer £15k. I asked to readvertise during the week. This was initially rejected and then agreed as “our dealers always check ads no matter the day or weekend. S... See more

Company replied

Rated 5 out of 5 stars

The process is complicated with many steps.Motorway was there to help complete each step. Make sure you accurately describe the condition of vehicle to be sold. If on finance you must understand that... See more

Rated 5 out of 5 stars

The process was so easy - handling every step and keeping me informed. Highly impressed throughout the whole process from start to finish. Staff very friendly and extremely patient and helpful. Wou... See more

Rated 5 out of 5 stars

Josh Foreman was so helpful , knowledgeable , patient and understanding He explained everything and restored my confidence in selling my car through their platform I am 82 years old and was ve... See more


Company details

  1. #70 of 97 best companies in Car dealer
  2. #119 of 201 best companies in Online marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107k reviews

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4.4

All reviews

(106,800)

20,434 reviews in the last 12 months

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Rated 5 out of 5 stars

Pretty painless experience

Pretty painless experience. Buyer was very pleasant. The winning bid from Motorway was over £1000 more than offers from CarWow and WeBuyAnyCar.
Would definitely use Motorway again.

17 July 2026
Rated 2 out of 5 stars

Do not recommend

The upload and auction process were all simple and efficient. Motorway pointed out some extra damage which was then included in the listing. Price at auction was good.
From then on it was all very slow and clunky. Communication with the buyer was slow. Car could not be picked up in the 7-10 day window so i had to drive it an hour and a half away to drop it off as needed it to go sooner than the company who bought it could arrange. I then got beaten down on the price and found myself negotiating a new deal because brake pads were worn and alternator on its last legs. I had no way of knowing either of these things and could not verify then and there (having driven 90 mins) if this was true or not so had to accept lower price.
Don’t really see the point of Motorway being in the middle seeing as i then had to haggle anyway. Simpler just to go to a second hand car dealer. It seems to me that buyers will place a high bid and then beat you down on price… so auction price is not the final price at all. Would not recommend or use again. Stressful experience.

17 July 2026
Unprompted review
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Reply from Motorway

Hello there,

Thanks for your review. Unfortunately, we’re unable to identify your records using the information provided here, so we’ve requested further information via Trustpilot.

Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation.

Kind regards, 
Lyds 
The Motorway Team

Rated 4 out of 5 stars

Motorway is the best way!…

You need to explain what the process involves: ie: say what photos will he required, what documents are required, explain that you deal with the VC5 - before we start working from the app.
I got very frustrated that every time I uploaded photos and pressed "continue" you asked for more photos.
Other than that it's a good process and you paid me what you offered - and I loved that the payment was in my bank before you drove the car away.

17 July 2026
Rated 5 out of 5 stars

An excellent Motorway experience

I found my Motorway experience a very quick and efficient way of selling my car. There was good communication and the staff were very friendly, helpful and professional. I received a fair price for my car and would certainly use Motiorway again.

17 July 2026
Rated 5 out of 5 stars

Smooth and seamless process!

Communication was excellent throughout, and whilst we got slightly less than the original ‘estimate’ once the car went to auction, we were satisfied with the price. Collection was seamless and money came through immediately. The purchasing dealer kept in contact and the person who collected the car was professional and friendly.

17 July 2026
Rated 4 out of 5 stars

Initially things went well

Initially things went well, unfortunately because of miscommunication and a bit of panic on my part caused primarily due to the speed things went through and the fact that I felt rushed, I ended up inadvertently cancelling the sale. Fortunately it was easily restored and the sale went through. I wasn't particularly happy about the winning bid was considerably under the valuation but c'est la vie.

17 July 2026
Rated 5 out of 5 stars

A fairly smooth process

I had a bad experience with Motorway a couple of years ago, but decided to give them another go as a couple of friends gave glowing reports. This time the process went smoothly - just as described. I was happy with the reserve quoted and that's exactly what the car achieved. There were a couple of minor glitches e.g. the purchaser was supposed to be organising their own transport but didn't contact me, but Motorway stepped in and organised it. I was honest with my assessment of scratches etc. and so the price quoted was the price I actually received. I would happily recommend Motorway.

13 July 2026
Rated 5 out of 5 stars

Efficient

Efficient, professional and speedy service. We were kept informed of all the actions we needed to take and the sale process was seamless, price was fair and payment promptly.

14 July 2026

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