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Motorway Reviews 

106,842
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be excellent, straightforward, and efficient from start to finish, highlighting a smooth and hassle-free user experience. Many people appreciated the professional and helpful staff, noting excellent communication and support throughout the process. Reviewers often achieved a fair or great price for their vehicles, frequently exceeding dealership offers and meeting initial guide prices. However, some customers also noted issues with price reductions during collection, where the final offer was significantly lower than initial estimates due to unexpected diagnostics or re-evaluations. Some people were dissatisfied with customer service, mentioning conflicting information, unresponsiveness, or difficulties reaching support. Additionally, a few reviewers experienced slow or clunky processes, including problems with document uploads and dealers not showing up.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the smooth collection, professional... See more

Price

Users describe ambiguous interactions with price, with many customers reporting satisfaction with the price... See more

User experience

People report positive experiences with the user experience, often describing the process as simple,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time selling a car this way, so was a tad reticent. However after being lowballed by my main dealer I took the plunge. The process was simple start to finish. And the contact at moto... See more

Rated 5 out of 5 stars

Really easy, straightforward process. Liked the photo templates. I was very upfront about all blemishes which meant no haggling on the driveway at collection. Slightly disappointed with the value, but... See more

Rated 5 out of 5 stars

Process was simple. The app is great, particularly the photo upload part. Would have liked a bit more specific guidance after the offer was made. Seemed a bit like the Motorway part was over then, a... See more

Rated 5 out of 5 stars

I had a bad experience with Motorway a couple of years ago, but decided to give them another go as a couple of friends gave glowing reports. This time the process went smoothly - just as described. I... See more


Company details

  1. #70 of 97 best companies in Car dealer
  2. #120 of 201 best companies in Online marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107k reviews

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4.4

All reviews

(106,842)

20,434 reviews in the last 12 months

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Rated 5 out of 5 stars

This is an amendment to my previous…

This is an amendment to my previous review whereby I said I was disappointed with the price, but it was the right price for my car.

It was easy to sell my car. It was collected quickly with no stress. The money was paid to my account promptly.

A good experience.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Sold my vehicle with Motorway and I’m…

Sold my vehicle with Motorway and I’m still in shock how simple the whole process was. I got a lot more than other well-known companies were offering too. Very happy! Would recommend and will be using again if the opportunity arises!

17 July 2026
Rated 5 out of 5 stars

Worth phoning the team

Zoe was positive, informative and helped me to make the decision to sell through Motorway.
It’s good to know I have zero obligation to accept any offer made.

Fingers crossed now on the upcoming bidding!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Process was simple

Process was simple. The app is great, particularly the photo upload part.
Would have liked a bit more specific guidance after the offer was made. Seemed a bit like the Motorway part was over then, and not much support, particularly for first time and being committed to the buyer, when you have no real comfort they are a responsible buyer, is difficult to process.
Overall, very satisfied.

17 July 2026
Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, very sympathetic and helpful to me as I was selling car on behalf of neighbour whose husband had passed away. Thank you

17 July 2026
Rated 4 out of 5 stars

Quick sale

Quick sale. Asks for a lot of detail and photos which is very time consuming. Charge a service fee which I have now learned that others do not. All in all, quick process. Happy

17 July 2026
Rated 1 out of 5 stars

Day of collection no call to advise of…

Day of collection no call to advise of ETA despite email saying they would. Rang call centre who, contrary to instructions, said they only ring an hour before collection. Waited until 4pm and rang again. Noise in call centre unacceptably loud. 2nd handler sent me an email so rang collection service to be told collection had been ‘aborted’. No call or communication to advise of this. Total waste of a valuable day off. Lack of communication and service 👎

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Sold my car with motorway had to wait 2…

Sold my car with motorway had to wait 2 weeks for the buyer to contact me? I had to contact them and arrange for them to collect the car, the garage said they don’t have anyone to do that and expect sellers to drive to them. I agreed this was on my time and expense of days insurance train tickets food then the garage told me the car needed some work to the bumper total rubbish this place is cowboy outfit woods of Wirral the car is up for £15,680 and the write up is how I delivered an outstanding car to them nothing wrong with that car it’s outstanding. I had to agree 150 of the car price. So all in all not a good experience.

17 July 2026

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