MOUNTAIN EQUIPMENT Reviews 

My fleece jacket 10 yo, is still in pretty good shape.
My Ion Bivy - about 5 yo is still perfectly waterproof.
Couple of months ago I bought the Olympus 300 sleepingbag. I doubt that its temerature rating is accurate, but it's super compact, and together with my underquilt, its probably fine up to +5°C.
Overall good quality in my experiance. I was a bit confused over the bad reviews, but maybe quality has changed over the years.

Dreadful. My 6month old jacket is saturating in rain. ME have looked at it and say it is contaminated with a few dried on marks. They have told me to go reproof it. Don’t waste your money on this garbage.

I sent my sons coat off for repair as he put a hole in it 😡 Samantha give me a phone call to discuss the coat and she was lovely! I got the coat back in just under 3 weeks. Mountain equipment have been great the lack of communication from Royal mail is the disappointing side. It said the coat was waiting at the post office for the 1st week and a half!

I have been waiting for three weeks now to resolve an issue with delivery via DPD, it takes nearly a whole week just to receive a reply, there are no direct phone numbers to contact customer support and quite frankly they are absolutely horrendous, why is there no support for your products which cost SO MUCH?! it is an utter joke that such a big company with such expensive products, has such atrocious customer service, the online chat merely sends a message which they will never get back to, what is even the point? I would SERIOUSLY consider purchasing from their website, if you are after an item, I would urge you to buy it elsewhere from the likes or blacks etc. who actually reply to your queries! awful company to deal with.

Have a pair of Kongur MR Salopettes and Jacket that I use when working my search dog in North Wales. They are both robust and waterproof its great to know you can rely on your kit when the going gets tough!

Bought a Lthotse red jacket which cost over £300. Was a nice jacket for around 2.5 years of moderate use, dog walks, school run etc. Then I started to get damp arms despite following the care instructions on the website. After 3 years I started to get quite wet on the body and arms. As the warranty claims to last a reasonable amount of time approx 3-5 years I sent wrote to Mountain Equipment and was asked to send the jacket in for inspection. The aftersales manager wrote to me saying there was contamination on the jacket which caused the leaks and they would not be replacing or repairing the jacket, their decision was final. On close inspection it is obvious the contamination is leaking water and red dye from the jacket at the point the taped seams have failed and water had got between the goretex layers.

Do not believe there is an extended warranty. They will not replace or repair your jacket. It will not last beyond 3 years. I have a Northface jacket that is still going strong after 5 years with far more use. Not a good long term product and poor after sales care.

Spend your money elsewhere.

Bought 2 brand new jackets , I got a lhoste pro shell and my partner got a ladies makula. 2nd time my partner used the jacket in light rain to walk to the shop the jacket had patches all over were it's wetted out and not beaded. Contacted mountain equipment and they wanted me to waterproof it and tumble dry a brand new jacket , which I did but only slightly better. My lhoste was great walking to the shop in the rain, 3rd time I wore it one shoulder was very wet were I had a rucksack few days before over one shoulder , it had a line of soaking fabric the width of the strap, must of rubber the dwr off.

Mountain equipment is not like it used to be it's not fit for purpose, the new eco dwr coating are garbage , be prepared to have to waterproof the jacket and tumble dry it from new . I would look around and dry a company with the old coating. I'm very disappointed with the jackets and if never buy another mountain equipment waterproof jacket . They know the coating is rubbish but as most companys they are in denial. Buy another brand .

Good products but needs to be more transparent with refunds, especially when docking postage costs!!

Bought a pair of Mountain Equipment, hiking boots with their own equivalent brand of Goretex. Absolute rubbish don’t touch then with a barge pool. They lost their waterproofing very quickly and were never breathable..

Also bought a footwear waterproofing spray. Absolute rubbish. I would’ve been better spraying them with water. Very disappointing and crazy waste of money..

I bought a pair of ibex pants fro. Mountain equipment sone time ago. My husband just lo es them and an added plus is they do look great on him. They are designed for mountaineering but the most mountaineering he does is climb the stairs!. He was gutted when after pulling at the belt the end tag came off. I emailed Mw to ask if I could buy one. They responded that day with a code that not only replaced the belt free but also took off any postage charges. Wrll done Mountain warehouse, we will be ordering more. First class products and customer service. Thank you Linda for great help
Jean x

do not waste your money on these coats, I bought 2 for my boys, had to return one because the logo had completely peeled off after 4 months, then when it rains my boys get soaked, and I mean soaked, when they take the dripping wet coat off their clothes underneath are wet, not even good in light rain, and im sorry but for £200 I expect it to be waterproof like it says it is, honestly the worst coats I've ever bought and I will never repurchase no matter what the teenage fashion is! I also have all proof of purchases, returns and pics of logo.

Bought a gortex jacket about 8 months ago the my keys have pierced the jackett gone through I've emailed for repair and apparently a key is not advertised to be put in the pockett ?????????wow what else is a pockett for they should be robust enough to be able to put your keys in there then told we'll you could of had a repair but our workshop is shut so you can got to a third party nice !!the amount of money I've spent are well like most of these flash in the pan mountaineering brands soon go under with this attitude!

Fantastic customer service.

One of the wheels on my Mountain Equipment roller bag got damaged. I enquired about about a spare.
Very swift response and new wheel being sent out to me.

If only all companies followed Mountain Equipment's level of customer service.

I bought a Xero line sleeping bag, payed about 280 euros and, despite they say that a sleeping bag should last 20 years and more, after few years of OCCASIONAL use (NOT abuse!), I realised that its feathers "disappeared" on most of the central sectors of the sleeping bag, gathering all of them on its sides! In this way my thermal insulation relied ONLY on the very thin layer of its fabric! At the end: NO insulation at all during fall/spring time! During these years of course I took care about it (as I use to do with ALL my outdoor equipment), I tried also to wash it once with Nik Wax proper products, in order to "renew" its feathers, but was useless: its feathers kept on being dislocated on the sides all over the bag! So it became pretty useless for its claimed temperature range, except (of course) for late spring/summer time, when even e piece of plastic is enough! Brand to forget!

We were, and to some extent still are, fans of their gear, but:

The zip in a Senja down jacket failed outside warranty and ME said quite bluntly ‘We do not have a paid repair service’.

The firm they recommended to do the job - Scottish Mountain Gear - quoted £69 - 89, not including £10.20 return postage, or indeed the cost of sending it to them in the first place, which is absolutely out of the f——king question for a jacket that cost £160 brand new. Who in hell would consider up on £100 to repair a zip (not even a particularly high quality zip) economically viable?

Mountain Equipment used to have a very reasonable, very helpful customer services department, but now it appears to be run by BYT s who resent looking up from their phones to answer an email properly.
The sniffy, defensive corporate responses are hilarious examples of everything that is wrong with the U.K. in the early 21st century.

As an aside we’ve been buying ME equipment for over 20 years and it is VERY obvious that the quality of much of what they make compares VERY poorly with their older products.
Mostly it is lightweight because it is cheaply made and ungenerously filled, not because the materials are particularly advanced or high quality. Zips especially are not the well-engineered heavy duty grade one sees, for instance, on RAB jackets.

Really, REALLY disappointed.

I used to do a lot of trekking and climbing and have spent a lot of money on Mountain Equipment clothing over the years. Gore-tex jackets, trousers, sleeping bags, t-shirts, fleeces, gloves, etc... While some of the products (down sleeping bags, wet & dry bags, stitched fleeces) more than live up to the reputation. Other more innovative clothing products are most definitely falling short and in some cases falling apart. I have gloves where the fabric has broken down (after being worn once), stretch cut trousers where the stitching runs and they fall apart (after being worn a couple of times), jackets where the velcro closure tabs on the sleeves peel away from the upper tab and other jackets where the bonded seams have delaminated. The warranty team don't want to help with anything more than a few years old which is a real shame. They use to claim that their range of products had a "no questions asked" warranty policy, but this just isn't true. They simply say no, not our problem.

I bought a Lightline Jacket which is described as “highly water resistant” yet my jacket let water in through the shoulder seams in light showers. It is still being sold with this description. I contacted customer services who said it wasn’t water resistant. Really?
The jacket is good in cold dry weather but I bought it due to the water resistant statement. I will never buy another Mountain Equipment product.

What a fantastic company, my son fell off his bike ripping his brand new lightline jacket. I contacted mountain equipment and after a few emails they asked me to send the coat back to them and they would repair it free of charge. I was fully prepared to cough up for the repair as it was an accident and not a fault with the coat. The repair is a visible patch of the same material but you can hardly see it. The coat was returned within a week. I can’t thank mountain equipment enough for the fantastic service and helpful staff.

I had an issue with my Mountain Equipment Tupilak jacket - the hood volume cord had become disconnected from the hood as the taping had failed.

My email was quickly responded to with clear instructions and the repair was carried out very quickly. Whole process took less than a week which I think is excellent after sales customer service.

I have numerous ME products and this is the first warranty return I’ve needed which is impressive itself.

I unfortunately slipped on my backside and whilst braking my fall I scuffed and ripped a small hole on sleeve of my shakedry jacket. To say I was gutted would be an understatement. So I contacted mountain equipment repairs service and told them the problem plus a couple of pics to show the damage. They contacted me back straight away with all the details I needed to send my jacket for repairs. They emailed me when they received the jacket and said it would be fixed with in two weeks because they where very busy. But it was less than a week before I received my jacket back. The repair is excellent and not noticeable 👍. Jacket was still under warranty so no charge for the repair either. Hopefully I won't need to use the repair service again but if I do I'll have no qualms about sending my gear to mountain equipment.
Thanks a bunch