One of the best and most reliable company's for outdoor equipment. It's sad to see their reputation being tarnished by a leaked exclusive discount code kept for staff or ambassadors which almost all c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disappointing experience from a brand I've trusted for years and spent a lot of money with. My Mirrostat sleeping mat developed a failure around the valve seal after normal hiking use. The v... See more
A common theme in these reviews is poor customer service. The customer is king, and if you don't treat them well, they simply won't come back. I made an order and they refused to honor it, despite sen... See more
I have had a 140L Mountain Equipment kitbag for many years, way beyond the 3 year guarantee period offered by Cotswold Outdoor where it was purchased. It easily swallows my ski gear including helmet a... See more
Company details
Information provided by various external sources
Specialist manufacturers of technical outdoor clothing and equipment, including GORE-TEX® waterproofs, down insulation and a full range of sleeping bags.
Contact info
Dawson Street, SK14 1QZ, Hyde, United Kingdom
- mountain-equipment.co.uk
2.7
Poor
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally Brilliant!!!
Totally Brilliant!!!! I have lots of ME equipment and it never fails to deliver.
Their customer care is second to none too and they genuinely care about their customers and go out of their way to deliver betond expectations!
They recently assessed and repaired one of my coats where the zip had gone faulty. The repair was brilliant you couldn’t tell at all.
30 March 2021
Unprompted review
Excellent and long lasting kit.
I have had a number of bits of Mountain Equipment gear over the years and it has always been excellent (My Changabang Jacket is over 15 years old and still going strong). Recently purchased a Triton Jacket which is excellent too. Plus now you can buy directly from their website. Highly recommend them for any outdoor gear.
23 March 2021
Unprompted review
Had a zip fail on padded jacket in less…
Had a zip fail on padded jacket in less than a year.
Promptly replaced. Thanks
15 December 2020
Unprompted review
I purchased a Lohtse jacket November…
I purchased a Lohtse jacket November 2019, in both sides in the armpit area, around the venting zippers, main material is loose, big gapping holes.
Try to contact them, no answer. Will send it to the place i bought it, if i can choose something else i certainly will. I have used it 6 or 7 times only for walking my dog. I cant stop thing of all the fine words on their homepage. Our success depends on you as a customer.
How should this jacket be able to withstand wear and tear from an expedition.
This is my second jacket this year from them, first was a Fitzroy i got on sale, suddenly it had a zipper problem. Never got a message, but after 6 month my money was back on my account, bad deal for me.
Keep away from that firm, they are on its way DOWN.
Forget it, i will never buy from them again, never.
13 October 2020
Unprompted review
Boots fell to bits after 8 weeks
Bought a set of walking boots 8 weeks ago,they have already split where the sole attaches to boot.. Called and spoke to the assistant where i bought them in Glossop. Reply was "our boots dont have any guarantee on them,sorry".. Fantastic,them boots have cost £10 a week to wear and are now in the bin. Will never buy anything from them again
19 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.