Mountgrange Heritage Reviews 

13 September 2025
Im absolutely delighted with…
Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction smooth and timely. He went above and beyond to be sure the seller and I were both kept happy, arriving at a fair price which worked for both parties. There were never any problems with finding time for answering questions, or for arranging flat viewings at short notice. A wonderfully open and honest transaction ( very different to previous experiences I've had with different estate agents). Alex, I thoroughly appreciate your expertise- thank you so very much .

Where do I even begin?

Let me start by saying I don’t usually write reviews. In fact, I’ve only written four glowing five-star tributes for a handful of amazing restaurants. So when I log in to leave a one-star, you can bet it’s for a very “special” cause. Mount Grange Heritage has earned it for all the wrong reasons.

This agency has somehow perfected the art of doing the bare minimum — and still failing at it. If you want your concerns ignored, your emails ghosted, and your deposit docked for problems you flagged months earlier, then congratulations: you’ve found your dream letting agent.

From move-in we flagged flooring, doorknobs, and other issues that somehow hadn’t even made it into the official inventory report. We raised them immediately to avoid problems later — we got some response, but they never followed up on it. We raised the issues again, repeatedly. Any follow up? Nothing.

Our supposed main point of contact, our senior property manager, was the biggest ghoster of them all. I emailed and called her up to five times to report about a broken blind, but was repeatedly ignored. When a suspected waterleak in the floor worsened — an issue we had flagged on day one — we begged for someone to come. Again, nothing.

How convenient, then, that at move-out the landlord suddenly tried to deduct £580 for the floor and a staggering £1,230 in total from our deposit. All for issues we had reported from the very beginning. Not such a surprise why the agency had ghosted us now — far more convenient to let tenants take the blame and pay for it simultaneously.

Everyone knows agencies ultimately serve landlords — fine. But if your business model is to act as a reverse Robin Hood, taking from tenants to line landlords’ pockets, at least be subtle about it. Mount Grange Heritage can’t even manage that. Their supposed values of integrity, respect, and professionalism? A complete joke. Respect = ignoring tenants. Integrity = letting problems rot. Professionalism = making tenants do the heavy lifting while the agency hides behind the landlord.

So here’s the bottom line: if you value your sanity, or your money — run — don’t walk — run in the opposite direction in order to avoid Mount Grange´s a masterclass in poor communication and dodged responsibility.

A truly remarkable way to turn a flat rental into a full-time headache.

Great estate agents and Natalie in particular is wonderful! Her attention to detail and communication is excellent.

Natalie at Mountgrange is great to work with, very professional and knowledgeable. Highly recommend her!

Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our property onto the market. Se hope to use you guys again and work with Henry again

I was very much impressed with Natalie , with her professionalism and her ability to read the client needs
I was looking for a flat for my daughter and I was impressed how Natalie got it all together so fast and so accurately
I will no doubt keep in touch with her and give her reference
Thank you so much Natalie!

I have Known Natalie for a while now and she is very professional with remarkable character. Natalie is always willing to help others and has such a kindness attitude.

The team at Mountgrange Heritage are so helpful! Henry was super helpful when we were looking to rent out our property. He made the experience really easy for us. Keep up the work!

I’ve had a good experience with Montgrange Heritage and especially with Veronica Wells, who was great. From the moment I reached out, Veronica Wells was responsive, professional, and bent over backwards to ensure everything was perfect. She guided me through every stage of the moving in process with clarity, efficiency, and unwavering enthusiasm.

What stood out most was her attention to detail and her commitment to ensuring everything went smoothly from dealing with all the paperwork to promptly resolving any questions I had. Veronica’s expertise and positive attitude and hands on experience made it not only stress-free but also even enjoyable. It’s clear she truly cares about all her clients and loves what she does.

Kudos to Montgrange Heritage for having such a brilliant always friendly property manager on their team! I'm an exceedingly satisfied client and would wholeheartedly recommend both Montgrange Heritage and Veronica Wells to anyone seeking top-notch service and support.

I had a very pleasant experience with Henry at the Kensington branch. He was quick and responsive at all times. I wouldn’t hesitate to recommend.

Natalie is a hardworking and an exceptional person. She strives to be the best at what she does and is always having a positive attitude.

I’ve known Natalie Simpkin-Robles for some time and she’s always been professional, approachable and incredibly reliable. She has great attention to detail, communicates clearly and makes things feel easy and stress-free. A genuinely trustworthy person that I’d recommend to anyone.

We had a great experience dealing with Natalie who has been not only very professional but also patient and helpful in assisting us with our search. Real estate can be a stressful experience at times but Natalie is extremely knowledgeable and has been great in making it a more seamless experience. We'd highly recommend working with Natalie and the team at Mountgrange.

Natalie is very professional with remarkable character. Always reliable and committed, she approaches every task with passion and integrity. Her kindness and dedication make her not only a valuable team member but also a true inspiration to those around her. It’s always a pleasure speaking to Natalie.

I had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to what I was looking for and provided me with several great options, arranging viewings promptly and always keeping me updated. I felt fully supported and well taken care of. I’d highly recommend Natalie to anyone searching for a property since she truly goes above and beyond for her clients!

Working with Mountgrange and Natalie Simpkin-Robles to find a London flat was a very stress-free experience! Natalie is very professional and helped locate the perfect flat, and then assisted throughout the signing process. Would definitely recommend.

Natalie helped provide advice and answer the questions I had for my house move and was very generous with her time.

I’ve known Natalie in a professional context—she’s consistently reliable, collaborative, and proactive. Her strong work ethic and positive attitude shine through in any project she touches. Highly recommend her as a thoughtful and effective team member.

I had a great experience working with Kathryn! She was both professional and friendly throughout the process. Her communication was clear, timely and thoughtful, which made my move go smoothly. It's always a pleasure to deal with someone who knows their stuff and still takes the time to be genuinely kind.