Mr Bean2Cup Reviews 124

I was struggling to address problems with my Delonghi Magnifica ESAM4200.S (at least, struggling to do it cost effectively). I tried several sources online and couldn't really get an informed answer. Mr (Zsolt) Bean2cup considered my description, asked for a video to demo the issue and after watching it he suggested a likely root cause with a link to buy the right part (about a tenner, delivered), rough steps to replace and a diagram. I'm no appliance expert but i like to wield a screwdriver. I fitted the part in about an hour which fixed the problem immediately. I wished I'd found Zsolt weeks ago when the problem first surfaced!

Brilliant, always! The man knows everything about coffee machine s , fair price for excellent service, and to top it all he’s lovely, thank you (had proper coffee again ) Marcia

This is probably the best customer service I have ever received.
If you have a Saeco or Gaggia-this is the place to go service it or repair it.
But Im pretty sure they can fix ALL types of machines.
They really know what they are doing.

Highly recommended!

Nik

The best service I have ever had, zoom video call to two brillian engineers, stripped down and fixed in 20 minutes - sorted the part which was 24£ and arrived next day and fitted in minutes. This would have normally been sent away and a higher service cost. Cant rate highly enough and wouldn't go anywhere else now.
Thanks David and Tony
Thank you
Anthony

Great service, & lots of good advice,
Had my Gaggia stripped down & rebuilt,
Very happy with the service,
Highly recommended.

My 11-year-old Gaggia Classic needed a new boiler and this company were very reasonably-priced. The part was easy to find using the spare parts menu. the ordering process was very smooth and the delivery was very quick. My machine broke down on Sunday and was churning out espresso by the following Thursday after a DIY boiler replacement. Very impressive service.

I discovered Mr Bean2Cup when I was trying to find parts for my 18 year old Gaggia machine and was pleased how easy their website was to use, it showed my machine as an option (despite its vintage) and ordering the part was easy and it arrived the next day. Unfortunately that part didn’t fix it so I called and Spoke to Zsolt who was really helpful and found me the part I needed and sent it out. It was refreshing to speak to a person who actually wants to help, and also the customer service was excellent. I’ll certainly use them again when it next breaks down.

Zsolt was extremely helpful and went over and above to help service and repair a Gaggia machine I bought. The courier lost the parcel and Zsolt was so great throughout the entire process trying to track down the whereabouts of my machine. It was found and arrived back to me and now makes really delicious coffee. Cannot thank you enough Zsolt!

5 star: Truly excellent customer service. I have used Mr Bean2Cup many times and the service has always been exemplary. The most recent example (for which Zsolt deserves a special thanks): I ordered 2 sets of parts to refurbish my old Gaggia Cubika. A day later, I received a call to check if I really intended to order that blend of parts since they were actually for two different machines. (My error) This follow-up call was extremely valuable since some bits were to go into storage for future proofing and I wouldn’t have realised my mistake for some time..and as an extra bonus the correct parts were actually cheaper too - I was so grateful I didn’t want any refund, but eager to make sure the refund was honoured, Zsolt reimbursed it via an postage upgrade. Very impressive customer service indeed.

I had a problem with my gaggia coffee machine, and asked for help, and they were very helpful and prompt with a reply email, and now my machine is working fine. Would highly recommend.

Ordered parts arrived when expected. Items packaged appropriately. Responds in good time to enquiries. Would recommend and would use again. Thanks.

Thank you for the fast delivery of the replacement blowdown valve and especially for the excellent after sales customer service in answering my questions regarding installation.

A required Gaggia Spare Part was rapidly identified on their excellent website. Ordering and checkout process was seamless, good delivery service using Royal Mail.
I was kept fully informed along the way with despatch and tracking information by email. Excellent experience.

The cup handle broke on my gaggia coffee machine and i was given first class advice on how to repair it and the parts needed. Excellent and advice and customer service which meant my machine got easily fixed by us at home. Brilliant advice!

What fantastic customer service - probably the best I’ve experienced in a long time. Communication was great throughout and coffee machine was ready for collection in less than a week.

Full service and repair carried out to my Gaggle Classic after good advice and swift response to all queries and questions from engineer Zsolt Quick turnaround with all work carried out and back in my kitchen within a week. Machine is better than brand new thank you for a great job. Highly recommended and I will have no hesitation in recommending this company.

Excellent website to find the correct replacement parts for our trusty gaggia classic. Great responsive service where I need to correct my order. Good prices for all component parts and overall happy with the service. Thank you

Excellent service and helpful seller. I recommend 👌

Good to be able to get a spare part easily and it arrived very quickly.

Super easy exploded diagram to choose part. Simple checkout process and fast postage. What more can you ask for. Awesome service.