This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
Company replied
I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more
Company replied
From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more
Company replied
Company details
- #3 of 11 best companies in Chinaware shop
- #16 of 230 best companies in Homewares Shop
- #8 of 135 best companies in Kitchen supply shop
- #1 of 7 best companies in Pottery shop
- #1 of 11 best companies in Secondhand Shop
Written by the company
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Contact info
34 Coventry Close, BH213UP, Wimborne, United Kingdom
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4.9
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eternal Beau milk jug.
I ordered a milk jug and it came in a reaonable time and was also very well packed.
20 February 2026
Reply from MrPottery
Hello again. Thank you very much for your 5* review. We are delighted you were able to find your replacement Eternal Beau milk jug with MrPottery. Please do not hesitate to reach out if we can help again. Best regards, The MrPottery Team.
Found replacements for very old crockery
Mr Pottery found stoppers for our old Poole salt and pepper pots. Plastic ones that are better than the old rubber ones which have perished.
23 February 2026
Reply from MrPottery
Hello Paul. Thank you for your 5* review. We are delighted we were able to find you some replacement stoppers for your Poole Pottery cruet set. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Excellent transaction
My purchase arrived safely and promptly. The order process had been easy to complete and the item was exactly as described. Excellent transaction.
22 February 2026
Reply from MrPottery
Hello Chris. Thank you for your 5* review and feedback. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Alan. Thank you very much for your 5* review for our china replacement service, and for your continued business. We really appreciate both. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Easy to order.
25 February 2026
Unprompted review
Reply from MrPottery
Hello Paul. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
I found exactly what I was looking for
I found exactly what I was looking for. Good, informative website, reasonable pricing.
Item arrived in a solid, good quality package, safe and undamaged.
Would use again.
2 February 2026
Reply from MrPottery
Hello Halina. Thank you for your 5* review and kind comments. That's very kind. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
OAP Barb well packaged the 2 cups I…
Map Barb well packaged the 2 cups I ordered are in brand new condition. I have alot of a dinner service so I may get in touch with you re. a selling price. Thanks for contacting me when you had Mayfair stock in x
3 February 2026
Reply from MrPottery
Hello Barbara. Thank you so much for your 5* review and kind feedback. Please do get in touch if we can help further. Best regards, The MrPottery Team.
Reply from MrPottery
Hello again. Thank you very much for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Dishes
I had been looking for this product for years to make my collection complete and you came up trumps.
Very pleased, thank you.
27 January 2026
Reply from MrPottery
Hello Christine. Thank you for your 4* review. We are delighted you were able to source your replacement dishes from MrPottery. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Excellent customer service
Excellent customer service, item arrived well packed in perfect condition as described.
29 January 2026
Reply from MrPottery
Hello Becky. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
SUCCESS AT LAST
Wonderful experience. Been trying to get my matching saucers to my collection for ages. Your company provided so there you go that's how great you are!
Shall be checking and looking at a later date when able.
Thank you.
28 January 2026
Reply from MrPottery
Hello again. Thank you very much for your 5* review and feedback. That's very kind. We are delighted we were able to source your replacement tea saucers. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello again. Thank you so much for your 5* review. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Excellent service good quality
29 December 2025
Reply from MrPottery
Hello Paul. Thank you so much for your 5* review for our china replacement shop. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Excellent service and contact
Well where do I start. So pleased I found these little Denby cups. Been looking for them for ages. Mr Pottery AKA Mike was prompt and helpful. I made a mistake on delivery address and he quickly sorted it. Royal Mail were unusually lapse with delivery but with Mikes help it all got sorted. Mike not only sent another parcel out to be immediately but I eventually received the 2 parcels at the same time !!! In which Mike said ‘ pleased they came and please enjoy the second parcel on us !!!’ Well what can I say but a huge thank you and what a kind gesture from his company. I’ll definitely be using them again and recommending Mr Pottery to anyone interested in collecting China no longer available but one still wants. Thank you 🙏
24 January 2026
Reply from MrPottery
Hello Rachael. Thank you so much for taking the time to give us a 5* review with such great feedback. We really appreciate it. If we can help find you any more Denby replacements in the future, please do not hesitate to get in touch. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Kristine. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Found the items for my collection
Got the items I wanted they were in good condition. The items arrived quickly and were extremely well packaged.
1 January 2026
Reply from MrPottery
Hello Jan. Thank you so much for your 5* review and kind feedback for our china replacement shop. Please let us know if we can help again in the future. Best regards, The MrPottery Team.
Brilliant product and service
I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these features. I ordered a Denby mug described as 'Excellent' and indeed it was. It looked brand new and I am very pleased with it. The service was also very good and I wouldn't hesitate to use again.
1 January 2026
Reply from MrPottery
Hello Mary. Thank you so much for taking the time to give us a 5* review with such great feedback. We really appreciate it and are delighted you are happy with your Denby mug. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Excellent quality and well packed item…
Excellent quality and well packed item at competitive price. All as described on the website. Could not be happier.
2 January 2026
Reply from MrPottery
Hello again. Thank you so much for your 5* review and kind feedback. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Fantastic product fast delivery great…
Fantastic product fast delivery great service
26 December 2025
Reply from MrPottery
Hello Neale. Thank you for your 5* review. That's very kind. Please get in touch if we can help again in the future. Best regards, The MrPottery Team.
Reply from MrPottery
Hello David. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.