He gave me so much info regarding my bike and was most helpful. Strongly recommend for anyone with a motorcycle. Will definitely be using them again thanks
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Excellent service received again! I can’t recommend this company enough, questions are answered very quickly, the website is very easy & quick to navigate, you can view online parts list and order on... See more
Really easy to navigate website. Plenty of choice and great payment options at checkout. Email confirmation and updates on despatch/delivery times to keep you updated. Item received next day and exact... See more
Guys very helpful and knowledgeable, answered mails quickly and identified my item straight off with a few sketchy pics from me. Replacements despatched swiftly with an extra trim kit thrown in for fr... See more
Company replied
Company details
Written by the company
We are UK importers for many products for the off road market as well as distributors for many other products. We import Airoh Off Road Helmets, Gaerne Off Road motorcycle boots, Hostile gloves, Clice, Kini & Zone clothing, None exhaust systems, Suomy and KYT helmets, Airmousse, AJP & Braktec brake systems, Galfer brake pads and discs, Domino & tommaselli throttles, levers and handle bars, Leonelli ignitions and RQF accessories. We also distribute to the UK Michelin tyres, mousses and inner tubes, Rock Oil, Forcefield body armour, Milwaukee Power Tools, Trend joinery tools, Innovv dash cams, Chigee motorcycle products, Givi luggage, Noco chargers, Polar fitness watches, NGK spark plugs, Koyo bearings, RK Chain, Talon sprockets, Dellorto carburettor parts, Yuasa batteries and chargers and much more.
Contact info
United Kingdom
- mrsltd.co.uk
4.9
Excellent
142 reviews
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5 Star Company
I’ve used MRS many times and continue to do so.
Very helpful and incredibly efficient in service and delivery.
26 August 2023
Great service on all your Sherco parts
Great service on all your Sherco parts, would be 5 stars if they would offer other delivery options
27 August 2023
Reply from mrsltd.co.uk
Thank you, sadly due to our location in the countryside our options are very limited, we can only offer UPS or Parcel Force and both cost the same to use. Sorry about that
Parts Service
MRS had everything I needed in stock and the items were delivered the next day.
1 August 2023
I deal with several different…
I deal with several different motorcycle companies for spare parts, and MRS is by far the easiest and fastest website to order and deliver parts.
31 July 2023
Reply from mrsltd.co.uk
Thank you, we do everything we can to make it as easy as possible and quick, even better when delivery companies perform as they should as well. :-)
Go to people for all Sherco need
I brought a 2023 Sherco se125 an with in a month I had starter problem had back an fourth phone calls to where I purchased the bike an had no joy didn’t care about nothing then I spoke with Malcom on the phone an straight away helped me sort the problem
29 July 2023
Reply from mrsltd.co.uk
I can only apologise for a dealer giving you wrong information, this tends to stem from KTM giving very little warranty that sometimes the staff in shops forget Sherco give a far better warranty. I'm glad you got all sorted ok with us.
I'm very pleased with the service…
I'm very pleased with the service provided on two occasions where I have had a part missing form my orderd and it has been sent out with no questions however it was only a spark plug but this shows a very trusting relationship to the customer and vis versa and the second occasions a part was out of stock so I called and was quickly put through to someone who could help and they proceed to go to the stores to check that it wasn't just an error in the website and finally they advised me of where I could find the part else where. So I'm over all very pleased to be a customer and I also like to back a business based as loclay as I can
28 July 2023
Reply from mrsltd.co.uk
Thank you and I am glad you got all sorted ok.
Next day delivery for 7.95 is a rip off…
Next day delivery for 7.95 is a rip off as my order is not expected for 3 days
Very disappointed as this was supposed to be a birthday present
4 August 2023
Unprompted review
Reply from mrsltd.co.uk
Always seems hard receiving low star rating for something totally out of your control like post. We do all we can to ship goods same day on a next day service and normally it works but there is always the courier out there who sadly does not have the same attitude towards his job and you can bet it's always the one who needs the parts most urgent! So I am really sorry about that and can only apologise there incompetence.
i normally would give them 5 stars but…
i normally would give them 5 stars but this is 2 times now i have paid for next day delivery and its not been delivered . they should offer another type of delivery as only offering next day at £7.50 (and it doesn't arrive for 3-5 days) is a bit annoying . wont stop me from ordering from them but defo need other delivery options or give the people some sort of refund if it doesn't . they don't they just pam it off to parcelforce. Edit after reply : I would like to state that MRS has known of one issue before as I was never off the phone for about 3 days , and this time was just this week . But like I said it won’t stop me from ordering from you guys but you really need to sort that out . 👍🏻 also only options I get from website is delivery or collection from warehouse . Can you please tell me where I can select UPS please ? Thanks .
26 July 2023
Reply from mrsltd.co.uk
Hi Stevie, I have just been informed by warehouse about your issue and how Parcel Force had handed your parcel to a third party? This I have no idea why they did, as this is normally only done with slower services like 48 & 72 and they could not explain to me why this was done at your local depot? As for future orders when you do you just request it is sent with UPS in order comments, customers do this all the time as in some areas PF is way better than UPS and in others its UPS who's way better.
I am really sorry to hear this! You have ordered from us 16 times and sadly this is the first I've heard of issues for you but there is two postal options available, Parcel Force & UPS, both are next day and both do not refund late deliveries to us. They used to pre Covid days but since Covid that all stopped and maybe they will again in the future. It does state on our web site that it is not a guaranteed next day service but a very high percentage always arrive next day as planned (Over 90% success rate). Maybe next time you order, request UPS and see how you get on with them. Thank you for your continued business and support. I hope we can find a way to get your parcel delivered back on time again like they always were.
Online information and ordering system…
Online information and ordering system for products I’d good and predictable some parts prices are astronomical for what they are. Have had to gain product information from outside sources on some subject, would be reassuring f there was more product knowledge.
25 July 2023
Reply from mrsltd.co.uk
Sadly fuel injection diagnostic tools are never cheap. As for product knowledge something sadly are impossible to fix over a phone without the bike to see, for some reason you didn't want to take it to your dealer to inspect closer who would fix any issue you have? Sorry but we can only do so much over a phone.
A lot less than anywhere else
A lot less than anywhere else, and it arrived the next day, can't fault the service.
13 July 2023
Unprompted review
Reply from mrsltd.co.uk
We try our best, Thank you
Great super fast communication!
31 May 2023
Reply from mrsltd.co.uk
Always feel free to ask for advice, we will always help where we can. Thank you
Quick delivery
24 May 2023
Reply from mrsltd.co.uk
So good when the couriers perform as they should, thank you
Amazing service and fast delivery
24 May 2023
Parcelforce service is constantly…
Parcelforce service is constantly disappointing, switch to DPD
30 April 2023
Reply from mrsltd.co.uk
Yes sorry to hear this but DPD has an even worse record around the UK as we were with them until only last month for the last 10 years, Parcel Force we have been with for nearly 30 years and only since Covid have they really gone down hill. We have as of this month now moved to UPS so I hope things will now improve. Sorry for the hassle you had.
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