Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #84 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(830)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The furniture is good

The furniture is good, with reservation. when it arrived it wasnt on a tail lift, so had to be dismantled on the back of the truck & carried off by hand. I didnt realise it had to be assembled by hand.
Lots of cracks in the wood, some in vital joints, so will have to take extra precautions to protect it from British weather. Some cracks will have to be wax filled & drilled & dowelled.
Photographs taken for proof. For the price & condition, an umbrella or cover could have been included in the price.
Fortunately i havent got much time left of my life, so will enjoy it whilst i,m alive.

16 July 2026
Rated 5 out of 5 stars

Have used before

Have used before. Good price, quality and delivery
Also quite enjoy putting them together.

20 July 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 1 out of 5 stars

Sadly No Show

Sadly, I was given three
(3) separate delivery dates over a 6 week window. I still have not received my item (the bench was perfect for my client) and have requested a refund due to having to purchase. From someone else.
I am still waiting for the refund.

Very disappointing. Waiting further confirmation/correspondence of refund.!

10 July 2026
Rated 5 out of 5 stars

Satisfied customers.

Ordering was easy and straightforward.
The product arrived earlier than they said.
Delivery was good.
We like our garden bench set very much, it is well made and does the job!
And the best thing was that it came ready assembled.

9 July 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 4 out of 5 stars

Teak table

The table I bought from Mr Teak was good quality and exactly what I was looking for, the only issue was how long it took to arrive and without any correspondence to let me know of time frames/delays

15 July 2026
Rated 3 out of 5 stars

The product has a slight blemish to the…

The product has a slight blemish to the top wood surface which may result in early deterioration of the wood. After all the fuss of unpacking the product and disposing of the packing I did not want the bother of complaining. Would you like a photograph of the area?

8 July 2026
Rated 5 out of 5 stars

All good

As ever online ordering was straight forward and items required - seat cushions and, bench and chair covers - available at a good price (discounted). Items all delivered quickly and securely by courier.

6 July 2026
Mr Teak logo

Reply from Mr Teak

thank you

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