We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more
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Company details
- #84 of 119 best companies in Garden Furniture Shop
Written by the company
Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.
Contact info
Unit 5F, Cricket Street Business Park, WN6 7TP, Wigan, United Kingdom
- 0161 2043414
- orders@mrteak.co.uk
- mrteak.co.uk
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Replied to 4% of negative reviews
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Beautiful bench
The first bench came and we put it up easily and it looked lovely so we ordered another. When putting the second bench up two of the plugs didn’t go in very well so I wondered if you were able to send two replacement plug
Judie Brown Nottingham

Reply from Mr Teak
Delivery was perfect
Delivery was perfect. The furniture was well made and quite easy to put together. Looks great and i expect it will last well.

Reply from Mr Teak

Reply from Mr Teak
Well made garden furniture
My bench arrived on time and fully assembled and looks lovely in our garden.

Reply from Mr Teak
Likely to outlive me!
Rapid delivery and an excellent teak planter. Solid and well made. Should give many years of service and likely to outlive me!

Reply from Mr Teak
Well packaged and quick delivery
Well packaged and quick delivery. Went together easily and is very sokid. Looks great.

Reply from Mr Teak
Delivery was good
Delivery was good. There was a disappointment in that there is a split on one of the arms and one arm
Is not fully joined and closed front m the arm to the back of the bench.
Quick delivery but haven’t used yet
Delivered on time - haven’t had the chance to use yet.

Reply from Mr Teak
Disappointed
Fairly disappointed with the bench. It was hard to assemble. There are hole where there should be and the screw holes are missing.
It looks OK, just hope it doesn't fall apart.
Bench problems assembling.
Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of splitting wood.
Also there were screws already in the holes but not visible which prevented new screws being used, extra holes were drilled next to them.
Not everyone would have been able to do this in my experience, quality control issue which is a shame.
The person I dealt with in the office throughout the enquiry and ordering was terrific and very helpful so full marks to her and thanks.
My husband did all the work so it’s his experience.
lovely standard of furniture
lovely standard of furniture - got curved bench. tempted to get another one

Reply from Mr Teak
easy ordering and prompt delivery
Lovely Furniture, Let Down by Communication and After-Sales Service
I had to follow up after placing my order as I received no communication for over 10 days and was then advised that I needed to call to arrange delivery. This wasn’t made clear in the order confirmation.
When I called to arrange delivery, I specifically checked a number of details and was unfortunately given incorrect information. I was assured that the chair covers I ordered would fit the furniture, but they did not, and I am still awaiting a refund after returning them.
In addition, the cushions that were supposed to be included with the furniture were missing from the delivery. I have been told these will be sent separately, but I am still waiting for confirmation and a delivery date.
The reason this isn’t a lower rating is that the furniture itself looks lovely now it has been assembled and I am pleased with the quality. However, the ordering, communication and after-sales experience have been disappointing. I would simply like to receive the outstanding cushions and have my refund processed.
Great product
Great product - very high quality
Delivery on time with no additional charge for Isle of Wight
Customer services very efficient

Reply from Mr Teak
Delivery servive was good delivered by…
Delivery servive was good delivered by a pleasant female but arriving at 8:15am with no prior warning was quite unexpected.
Prior warning is required to be prepared especially as it was a heavy load. The quality of the product is quite satisfactory.
Great product. Great price
Great product. The bench I bought was great quality and very easy to assemble. Very sturdy A+++

Reply from Mr Teak
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