Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #84 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(830)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful bench

The first bench came and we put it up easily and it looked lovely so we ordered another. When putting the second bench up two of the plugs didn’t go in very well so I wondered if you were able to send two replacement plug
Judie Brown Nottingham

20 May 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 5 out of 5 stars

Delivery was perfect

Delivery was perfect. The furniture was well made and quite easy to put together. Looks great and i expect it will last well.

27 May 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 3 out of 5 stars

Delivery was good

Delivery was good. There was a disappointment in that there is a split on one of the arms and one arm
Is not fully joined and closed front m the arm to the back of the bench.

20 May 2026
Rated 3 out of 5 stars

Disappointed

Fairly disappointed with the bench. It was hard to assemble. There are hole where there should be and the screw holes are missing.
It looks OK, just hope it doesn't fall apart.

26 May 2026
Rated 4 out of 5 stars

Bench problems assembling.

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of splitting wood.
Also there were screws already in the holes but not visible which prevented new screws being used, extra holes were drilled next to them.
Not everyone would have been able to do this in my experience, quality control issue which is a shame.
The person I dealt with in the office throughout the enquiry and ordering was terrific and very helpful so full marks to her and thanks.
My husband did all the work so it’s his experience.

26 May 2026
Rated 2 out of 5 stars

Lovely Furniture, Let Down by Communication and After-Sales Service

I had to follow up after placing my order as I received no communication for over 10 days and was then advised that I needed to call to arrange delivery. This wasn’t made clear in the order confirmation.

When I called to arrange delivery, I specifically checked a number of details and was unfortunately given incorrect information. I was assured that the chair covers I ordered would fit the furniture, but they did not, and I am still awaiting a refund after returning them.

In addition, the cushions that were supposed to be included with the furniture were missing from the delivery. I have been told these will be sent separately, but I am still waiting for confirmation and a delivery date.

The reason this isn’t a lower rating is that the furniture itself looks lovely now it has been assembled and I am pleased with the quality. However, the ordering, communication and after-sales experience have been disappointing. I would simply like to receive the outstanding cushions and have my refund processed.

12 May 2026
Rated 5 out of 5 stars

Great product

Great product - very high quality
Delivery on time with no additional charge for Isle of Wight
Customer services very efficient

22 May 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 4 out of 5 stars

Delivery servive was good delivered by…

Delivery servive was good delivered by a pleasant female but arriving at 8:15am with no prior warning was quite unexpected.
Prior warning is required to be prepared especially as it was a heavy load. The quality of the product is quite satisfactory.

19 May 2026

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