We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more
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Company details
- #85 of 119 best companies in Garden Furniture Shop
Written by the company
Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.
Contact info
Unit 5F, Cricket Street Business Park, WN6 7TP, Wigan, United Kingdom
- 0161 2043414
- orders@mrteak.co.uk
- mrteak.co.uk
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Replied to 4% of negative reviews
Typically replies within 24 hours
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Had many items and been very pleased…
Had many items and been very pleased good service and friendly service
Outdoor furniture cover
Outdoor furniture cover was delivered on time and is as described. The cover seems well made and fully waterproof, even comes with it's own bag.
Will have to see the longevity of it, but would recommend.
Excellent, construction assembly.
Product was delivered as promised.
Packing was excellent
Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels
Quality very good.
Allen key (not suppled) is required
No advice on finishing or clear instructions if dowels should be screwed.
Excellent product assembly well thought out and easy due in part to accurate manufacture. A little more instruction could be provided on minor matters
such as fitting and finishing dowels and final surface treatment.
The perfect fit seat cushion
Fantastically made item and perfect fit made with good quality products
Wonderful service
Wonderful service. Prompt action after talking to Mr Teak. Great to be ableto speak to a person who spoke clearly.
Excellent service. I even had an evening tel. call as I hadn’t been able to get my 2nd. order through. I was very impressed
Good product. Good design and excellent service.
Great Quality Garden Furniture
After loving the quality of the Luytchens bench I got from you and seeing the matching table had reduction of £70 I ordered it.
It was delivered within couple of days & I love it. I recommend it to a friend & she ordered one.
The extra thick benches are amazing ly…
The extra thick benches are amazing ly good quality.
But,
The instructions are not quite detailed enough as I got the seat part back to front as there was no indication which way it went?
On opening the box the smell of mould was strong and a feeling of dismay when I saw mould on both benches.
On phoning Mr Teak I was advised to wash with soapy water and it did clear most of it up. Would have been nice to possibly expect it and what to do if found?
I have now oiled them and they look amazing👍
I waited 2 months for my delivery and…
I waited 2 months for my delivery and not once did I receive an email letting me know there was a delay. When I ordered my bench the website stated delivery end of July. I took delivery 13 September! I had to email constantly chasing my order and enquire about delivery, everytime I enquired I was told the container had been delayed. Good customer care is keeping a customer informed of delays of products, not the customer having to chase constantly.
First class product
First class product, absolute quality, wished Id bought this years ago.
Excellent quality garden bench cover
Excellent quality garden bench cover. Just the ticket!
Very happy with the product (garden…
Very happy with the product (garden bench). Less happy in delivery when, having taken the day off work I called to find it was going to be delayed another 4 days. This should not happen. they did apologise and sent a free table by way of apology.
shocking customer service
shocking customer service
poor quality item
to clarify dog SAT on cushion. was not chewed. have photos to prove
cushion looked old stock was NOT waterproof and covering was brittle in places - definitely not new stock

Reply from Mr Teak
Excellent product and price
Excellent product and price, carefully delivered and easy to assemble for anyone who has ever dealt with a Lego kit! Follow the instructions carefully and it's easy. Only tools needed are a Philips screwdriver and a suitable mallet.
VERY pleased with our new bench.

Reply from Mr Teak
Poor after sales, pity. Now solved.
The bench is lovely and the delivery fine, but the after sales is pretty poor. We were one dowel short (not our fault). I wrote twice asking for another dowel to complete the job, but got no reply.
UPDATE: dowel received and apology too. Many thanks!

Reply from Mr Teak
Quality product at a lower price than…
Quality product at a lower price than competitors. Delivered promptly

Reply from Mr Teak
Lutyens bench
Great quality bench, really easy to assemble and very solid and sturdy piece. Very satisfied!

Reply from Mr Teak
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