Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #85 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(830)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outdoor furniture cover

Outdoor furniture cover was delivered on time and is as described. The cover seems well made and fully waterproof, even comes with it's own bag.
Will have to see the longevity of it, but would recommend.

8 September 2025
Rated 5 out of 5 stars

Excellent, construction assembly.

Product was delivered as promised.
Packing was excellent
Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels
Quality very good.
Allen key (not suppled) is required
No advice on finishing or clear instructions if dowels should be screwed.
Excellent product assembly well thought out and easy due in part to accurate manufacture. A little more instruction could be provided on minor matters
such as fitting and finishing dowels and final surface treatment.

4 September 2025
Rated 5 out of 5 stars

Great Quality Garden Furniture

After loving the quality of the Luytchens bench I got from you and seeing the matching table had reduction of £70 I ordered it.
It was delivered within couple of days & I love it. I recommend it to a friend & she ordered one.

8 September 2025
Rated 4 out of 5 stars

The extra thick benches are amazing ly…

The extra thick benches are amazing ly good quality.
But,
The instructions are not quite detailed enough as I got the seat part back to front as there was no indication which way it went?

On opening the box the smell of mould was strong and a feeling of dismay when I saw mould on both benches.
On phoning Mr Teak I was advised to wash with soapy water and it did clear most of it up. Would have been nice to possibly expect it and what to do if found?

I have now oiled them and they look amazing👍

9 September 2025
Rated 1 out of 5 stars

I waited 2 months for my delivery and…

I waited 2 months for my delivery and not once did I receive an email letting me know there was a delay. When I ordered my bench the website stated delivery end of July. I took delivery 13 September! I had to email constantly chasing my order and enquire about delivery, everytime I enquired I was told the container had been delayed. Good customer care is keeping a customer informed of delays of products, not the customer having to chase constantly.

4 September 2025
Rated 3 out of 5 stars

Very happy with the product (garden…

Very happy with the product (garden bench). Less happy in delivery when, having taken the day off work I called to find it was going to be delayed another 4 days. This should not happen. they did apologise and sent a free table by way of apology.

27 August 2025
Rated 1 out of 5 stars

shocking customer service

shocking customer service
poor quality item
to clarify dog SAT on cushion. was not chewed. have photos to prove
cushion looked old stock was NOT waterproof and covering was brittle in places - definitely not new stock

26 August 2025
Mr Teak logo

Reply from Mr Teak

as a bussniess it is really unfair with some of the reviews we get this customer wanted us to exchange a cushion that her dog chewed becusue we said this is not possible she left us a 1 star review ,shocking ,

Rated 5 out of 5 stars

Excellent product and price

Excellent product and price, carefully delivered and easy to assemble for anyone who has ever dealt with a Lego kit! Follow the instructions carefully and it's easy. Only tools needed are a Philips screwdriver and a suitable mallet.
VERY pleased with our new bench.

18 August 2025
Mr Teak logo

Reply from Mr Teak

thanks for the review

Rated 4 out of 5 stars

Poor after sales, pity. Now solved.

The bench is lovely and the delivery fine, but the after sales is pretty poor. We were one dowel short (not our fault). I wrote twice asking for another dowel to complete the job, but got no reply.
UPDATE: dowel received and apology too. Many thanks!

1 August 2025
Mr Teak logo

Reply from Mr Teak

thank you for your feedback, we have checked our emails and unfortunately it was in the junk we have now sent your dowel out we do apologize about this, many thanks mr teak

Rated 5 out of 5 stars

Lutyens bench

Great quality bench, really easy to assemble and very solid and sturdy piece. Very satisfied!

22 August 2025
Mr Teak logo

Reply from Mr Teak

thanks for the review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look