Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #84 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(830)

187 reviews in the last 12 months

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Rated 1 out of 5 stars

Split bench panel during assembly

Bench arrived in a timely manner. Prior to assembly a few panels showed signs of long term storage. During assembly wood split while inserting dowels. Mr Teak is delayed in actioning my enquiries, waiting for collection of bench following detailed request to repack bench so that shipment is accepted, so far it’s taken a few hours of my time and still no memorial bench.

13 May 2026
Rated 1 out of 5 stars

Hi I ordered 1 x table & 6 chairs

Hi I ordered 1 x table & 6 chairs, they had to be assembled, the condition was bad, pre drilled holes in chairs did not line up,. dowells were oversized, had to drill myself, file down the dowels, tongue & groove did not fit properly, the online video by their employees, everything fitted like a glove, not mine, communication was poor, Frank.

7 May 2026
Rated 4 out of 5 stars

Would recommend this company

Mr Teak was easy to order from and it took a few days to arrive. The bench cushion was missing from the order but a simple phone call to Coral and she had it all sorted. The cushion arrived in the post a couple of days later. Lovely company to deal with. Also nice to speak to member of staff when I called and not be having to deal with pressing numbers for whatever department. Good service. 🌟

6 May 2026
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Reply from Mr Teak

thank you

Rated 5 out of 5 stars

Sturdy and beautiful memorial bench

I ordered my bench for self assembly on 4 May which was delivered on 7 May with no damage. The package contained already pre-assembled units with good mortis and tenon jointing on the ends for quick and solid fitment. I assembled the bench myself in about an hour finishing it with a sturdy and solid result and now stands at the bottom of my garden as a memorial to my late wife. The quality of the bench is superb with in terms of the strength and the natural teak colouring. Everyone who has seen it has said how beautiful it is.

7 May 2026
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Reply from Mr Teak

thank you

Rated 5 out of 5 stars

Great product

Excellent product. Local delivery depot were one day late with delivery, but kept us well updated .
Mr Teak has always been helpful in our dealings with them. Second product we have purchased from them.

22 May 2026
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Reply from Mr Teak

thank you

Rated 5 out of 5 stars

Speed of delivery and the bench cover…

Speed of delivery and the bench cover is a perfect fit
This is the second one of these I have bought. My previous one
was ripped and totally ruined by
Some pesky cat desparate to get a robin Cover & robin are no longer with us.

1 May 2026
Mr Teak logo

Reply from Mr Teak

thank you

Rated 1 out of 5 stars

No cushions with furniture..advised…

No cushions with furniture..advised they will be delivered in July…2months later than furniture.
Dismissive combative conversation …told that the cushions were free ..which they were not..they were part of the £850 cost.
The furniture was delivered on a large pallet left blocking our drive and requiring disposal. Very unimpressed and badly handled.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Sissinghurst Lutyens 3 seater bench

Bought a lovely Sissinghurst Lutyens three seater bench.
Quick delivery.
Well made and easy to assemble.
Great value and really looks the part.
Gave it two coats of teak oil.
I love it and would recommend Mr Teak if you're looking for new teak garden furniture.

21 April 2026

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