Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #85 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(830)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Really happy with the service received from Mr Teak, from ordering through to delivery.
The bench is superb - it’s solid and stylish

7 April 2026
Rated 5 out of 5 stars

A very clear and simple website and a great company

A very simple website, excellent customer service and when the product arrived (excellent delivery time)it was even better than I had imagined. I purchase a Sissinghurst Lutyens 3 seat bench extra thick, which was more expensive than their standard product, however the weight and quality of the product was sensational. Just going back to order another bench and a coffee table. Well done all at Mr Teak

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Sturdy side table

Sturdy side table. Exactly as described. Useful to have a garden table that can be folded and put away over the winter months. Quick delivery and looks good.

8 April 2026
Rated 5 out of 5 stars

Banana shaped wooden garden bench cover

A really good cover for our banana shaped wooden garden bench. We like the 'quick' fasteners each side for everyday use and also the extra toggles supplied which we use for bad/windy weather. Item arrived really quickly too. Second item we've had from Mr Teak now.

11 March 2026
Rated 5 out of 5 stars

Good Quality Benches

Very pleased with my benches would have liked cushions to go with them, only seem to have green. Delivery longer than I expected but came when they said they would.

25 March 2026
Rated 3 out of 5 stars

Nice benches, bad instructions.

I got the benches quickly and they’re nice quality as expected. I didn’t assemble two of the benches correctly. The instructions were not clear about which way round to put the seat. On the third bench I put the seat around the other way, without noticing the difference and it looks better. I cannot dissemble the benches and remake them because I will need to drill the dowels and I don’t have any more. But it’s a major annoyance on benches that cost £500 each and I wasn’t really aware that I was not assembling them correctly until the 3rd. I think it’s probably cosmetic but I do wonder if the benches will suffer shorter lifespan as a result.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The Companion Set I ordered is beautifully made and I'm really pleased with it. Mr Teak were extremely helpful when I phoned with questions and the delivery was very quick. I'm looking forward to many hours in the garden enjoying the seats with my partner.

31 March 2026
Rated 5 out of 5 stars

Solid table and chairs…

The table set is very solid and looks lovely. It looks exactly as it does on the web site. However it was a bit more than simple self assembly because of the use of dowels not screws so suitable tools are needed. My handy man did it no time.

30 March 2026
Rated 2 out of 5 stars

Not a great experience

Took a day of for our delivery to be told it wasn’t coming and had to re book delivery for the following week. Was told we could have an am delivery which didn’t happen. When the item was delivered it was left in our drive with no help to move it the driver was very unhelpful. Our experience wasn’t great when we had spent a large amount of money on our garden bench although we are happy with the product.

25 March 2026
Rated 5 out of 5 stars

Banana Bench cushion

Purchased a new banana bench cushion after having our old one for 4 years.
Very happy with our purchase.
Reasonable price
Thickness is also reasonable
Would like to see it in bright colours.
Only green on offer.
Delivered within a few days
Would recommend this company
Thank you Mr Teak

23 March 2026
Rated 5 out of 5 stars

Beautiful quality bench

Beautiful quality bench, simple to construct and looks perfect in it's new position. We had some difficulty with the courier as the damaged the first bench sent and then lost it. But Mr. Teak were responsive and sorted the issue, sending a replacement with a different courier. All in all, very happy with the service provided, these things happen!

13 March 2026
Rated 5 out of 5 stars

My Lutyens bench’s delivery was delayed but…

My bench’s delivery was delayed but this was due to the delivery company we had two delivery promises not met but it was delivered on the third , not Mr Teaks fault. On unpacking a large crack was found MrTeak offered a 10% refund which I was reluctant to accept for such a large crack, however I did not want to face repacking and any further delay on a replacement. I had it repaired locally and I am very pleased with it .These things happen, just unfortunate.

20 March 2026
Rated 1 out of 5 stars

No delivery

No delivery, no reply to emails, and despite being assured (on the one time I managed to get a reply on the phone), that it would be dispatched next day, it still hasn’t. Phone just disconnects when you ring. Have had to contact credit card company to get a refund. I wonder if the company has gone bust.

19 March 2026
Unprompted review

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