Mr Teak Reviews 

830
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the wooden furniture and the fast, highly reliable delivery service. Many buyers find the ordering process remarkably straightforward and appreciate how simple the items are to put together at home. Some reviewers were not happy with assembly challenges, noting that wooden dowels were frequently too tight or difficult to fit properly into the pre-drilled holes. Others mentioned occasional delivery delays or minor flaws such as small cracks appearing in the wooden framework upon arrival. A few consumers also experienced communication difficulties or missing items when trying to resolve these unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, well-made,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is sturdy, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Users describe positive interactions with service, highlighting great efficiency, swift delivery times within... See more

Order

Clients share positive opinions on order, highlighting that the process is straightforward and seamless both... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are really pleased with the quality of the bench and delivery was on time. We would definitely recommend the company to friends. Just one small downside was the instruction sheet which, to someo... See more

Rated 4 out of 5 stars

Bench good overall once assembled but dowel holes in mating parts did not line up and were much too tight In my opinion and had to be drilled out to enable dowels to be knocked in without risk of... See more

Rated 5 out of 5 stars

Product was delivered as promised. Packing was excellent Very easy to assemble and everything fitted perfectly only 4 small screws and two bolts required rest joined using dowels Quality very g... See more

Rated 5 out of 5 stars

The bench came on time. I was concerned about the two areas of the box that had been breached in transit. However, everything was intact inside. The bench went together easily, and looks lovely now it... See more


Company details

  1. #84 of 119 best companies in Garden Furniture Shop

Written by the company

Mr Teak is a family-run business, established in 2000. We are passionate about transforming your outdoor living spaces into luxurious, inviting retreats. As a leading online retailer of high-quality teak garden furniture, we take pride in offering an extensive range of handcrafted, sustainable teak wood sets that elevates your outdoor experiences.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

830 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(830)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed with the finish

A little disappointed with the finish. Some edges are quite rough and need sanding down and some of the dowels were difficult to fit. The two chairs are slightly different heights.
Instructions were quite clear.

28 April 2026
Rated 3 out of 5 stars

Eye catching but assembly testing

On opening box potions of the wood were white with dusty mildew which I washed off. Whilst I appreciate it’s a natural wood product some narrow hairline cracks were evident in the arm rest supports. The dowels were too big for the pre drilled holes and whilst I appreciate they need to be an interference fit a few snapped off . I found carefully slightly oversizing the holes to 6.5mm meant they went in tight but did not snap. Once assembled the bench looked superb but I would advise self assemble only if a competent DIY type.

24 April 2026
Rated 5 out of 5 stars

Top quality bench, free next day delivery

I'm really impressed with the quality of this bench. Very good price too as it included free next day delivery. Took about 15 minutes to construct single handed. No weird screw fittings, just dowels, so it's a really professional finish.
I called to check on a couple of things and spoke with a very pleasant and helpful young woman.

21 April 2026
Rated 3 out of 5 stars

Bench delivered on large pallet with…

Bench delivered on large pallet with back so more like a cage.Very heavy and awkward.Lot of effort to dismantle to get at bench.Delivery driver not helpful.Left with pile of wood to try and get rid of.
Bench itself OK but unlike teak table from different source had no advice on how best to treat wood included.

20 April 2026
Rated 3 out of 5 stars

Great product

Great product, as described, seat pad fits my bench well. Shame about your delivery company, it took 4 separate days of waiting in, phone calls and emails for it to be delivered - very poor service, not impressed with them at all!

13 April 2026

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