MSG Bike Gear Reviews 2,470

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, often highlighting their patience and lack of pressure during sales. The service is frequently described as excellent, with many appreciating the quick dispatch and efficient delivery of high-quality products that often fit perfectly. However, some customers experienced issues with delivery couriers, receiving damaged parcels or delayed shipments. A few people also reported problems with product fit or manufacturing errors, and in one instance, a customer received two different sized boots.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality, perfect fit, and... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and timely delivery of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness. Many... See more

Quality

Customers had positive experiences with quality, frequently highlighting good quality items, gear, and kit at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in person rather ordering on-line. Great staff. I wanted my first crash helmet. The man should serves me was fist class, no hard sell, loads of knowledge on the helmets and gave me good advice co... See more

Company replied

Rated 5 out of 5 stars

Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more

Company replied

Rated 5 out of 5 stars

First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more

Company replied

Rated 5 out of 5 stars

On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world f... See more

Company replied


Company details

  1. #4 of 39 best companies in Motorcycle Equipment Store
  2. #9 of 62 best companies in Bike accessories store
  3. #5 of 19 best companies in Motorbike dealer
  4. #5 of 47 best companies in Motorcycle shop
  5. #1 of 20 best companies in Protective clothing supplier

About MSG Bike Gear

Written by the company

MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.

The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.

In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.

Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.

MSG Bike Gear

Written by the company

Committed to finding you the perfect gear for you!
At MSG Bike Gear we pride ourselves on one major thing - our customer's happiness. If you want the right gear for you, at the right budget, in the right size and in the right colour - we will do everything we can to ensure we find just the right item to fit your needs! We will not push the "hard sell", take your needs and push them to the "top of the line" gear or try to throw in extras you don't need - all we will do is listen to your needs, identify a range of items to suit them and see which you prefer!

Free UK Shipping

On ANY order!

Free shipping on any UK order - with next day delivery available and worldwide shipping for our international customers!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic customer service and walked…

Fantastic customer service and walked away with a helmet that fits. Would definitely buy from this company again.

25 April 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

A perfect fit and fantastic service—that’s what we love to hear! 🏁 Glad we could help you get sorted with your new HJC i91 flip-front. Thank you for choosing us, and we look forward to welcoming you back to the shop in the future!

Rated 5 out of 5 stars

I got what I needed

I got what I needed, thank you.

4 May 2026
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Reply from MSG Bike Gear

You are very welcome! We're glad we could help you find exactly what you were looking for. The Alpinestars SP-5 gloves are a fantastic choice—offering a great balance of protection and flexibility for everyday riding. Thanks for choosing us, and we hope to see you again soon!

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery
I got the wrong size and they sorted it out asap

8 May 2026
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Reply from MSG Bike Gear

Thank you for the 5-star review! We know that getting the right fit is crucial, especially with a performance boot like the RST S1. We’re glad the team could get that size swap sorted for you quickly and without any fuss. Our goal is always to get you back on the bike as soon as possible! Enjoy the new boots and ride safe.

Rated 5 out of 5 stars

Good product well priced and excellent…

Good product well priced and excellent delivery service 👌

8 May 2026
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Reply from MSG Bike Gear

Thank you for the 5-star review! We’re delighted to hear that you’re happy with the price and the speed of our delivery. The G-Mac Glide flip-front is a fantastic choice for riders who want versatility and comfort without a massive price tag. We hope it serves you well on the road—ride safe! 👌

Rated 5 out of 5 stars

Fast delivery

Fast delivery

7 May 2026
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Reply from MSG Bike Gear

Fast delivery—just how we like it! 🏁 Glad your new G-Mac flip-front arrived promptly. It’s a fantastic, versatile helmet and we hope you’re enjoying the convenience on your rides. Thanks for choosing MSG!

Rated 1 out of 5 stars

I bought one helmet and the suggestion…

I bought one helmet and the suggestion your website made for a visor was for another type of helmet
No way to return ,bad website
I will never buy from this website again never again .

6 May 2026
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Reply from MSG Bike Gear

Hello, we are very sorry to hear about this frustration. We have tried to replicate the issue on our site but haven't been able to see a visor mismatch; however, we want to make this right for you. We certainly do accept returns for incorrect items, and we would never want a customer to be stuck with something they can't use. Please contact us so we can arrange a return and get the correct visor out to you immediately. We’d love the chance to change your mind about our service.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff

25 April 2026
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Reply from MSG Bike Gear

We truly appreciate the feedback! Helping riders find the right gear like the Richa Slick boots is exactly what our staff loves to do. Thank you for choosing us for your new footwear, and we look forward to welcoming you back to the shop in the future. Ride safe!

Rated 5 out of 5 stars

Very large selection

Very large selection
Very competitive prices
Very knowledgeable staff
No pressure at all and a fun place to shop

27 April 2026
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Reply from MSG Bike Gear

We truly appreciate the feedback! Providing a large selection at competitive prices is a top priority for us, so it’s great to see that recognized. It was a pleasure helping you get sorted with your RST Endurance gear. We’re glad you felt at home in the shop and didn't feel any pressure—that’s exactly how we like to do things. Ride safe and thank you for choosing us!

Rated 5 out of 5 stars

Great Service by MSG

Had a mix up in my order through Amazon but Kelly just sorted it out straight away and fast tracked me a replacement which arrived the next day which was perfect - great service, thankyou Jon

30 April 2026
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Reply from MSG Bike Gear

Thank you for the review, Jon! While we always aim for a seamless experience, it’s great to hear that Kelly was able to provide the level of service we pride ourselves on when things don't go quite to plan. Fast-tracking that replacement was the least we could do to get you back on the road. Enjoy the new RST Adventure-X boots and thank you for choosing MSG!

Rated 5 out of 5 stars

Great customer service.

Great customer service, everything was in stock on the day.

25 April 2026
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Reply from MSG Bike Gear

Great service and fully stocked—exactly what we aim for! 🏁 We’re glad we could help you get your full kit sorted on the day. Thanks for choosing us and we'll see you next time!

Rated 5 out of 5 stars

friendly service

friendly service

25 April 2026
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Reply from MSG Bike Gear

We really appreciate the feedback. Creating a friendly atmosphere for our customers is what we’re all about. Thank you for picking up your new MT helmet from us—we hope it serves you well on the road!

Rated 5 out of 5 stars

Great place and super friendly staff

Great place and super friendly staff. Went in for jeans for the mrs and walked out with a new adventure helmet on the recommendation of the staff 😂 . I did get the jeans though so not all bad.

2 May 2026
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Reply from MSG Bike Gear

Thanks for the cracking review! We do apologize to your wallet—it’s a classic shop hazard, but we’re glad you’re happy with the result! 😂 The Airoh Adventure helmet is an incredible bit of kit, and honestly, it would have been a shame to leave it on the shelf. We're glad we managed to get the Mrs her jeans as well, so everyone’s a winner. Enjoy the new lid and we'll see you next time!

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Available stock. Quick delivery. Good price. Good updates throughout.

2 May 2026
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Reply from MSG Bike Gear

Thank you for the fantastic feedback! We’re thrilled to hear that everything from the website navigation to the final delivery met your expectations. We work hard to keep our stock levels updated and our customers informed at every step, so it's great to know the system worked perfectly for you. Enjoy your new G-Mac Glide helmet—it’s a brilliant, versatile choice. Ride safe!

Rated 5 out of 5 stars
MSG Bike Gear logo

Reply from MSG Bike Gear

Short and sweet—we love it! You’re spot on, the G-Mac Metro is hard to beat when it comes to value for money. It’s a solid, reliable lid that doesn't break the bank. Thanks for the support, and enjoy the new helmet!

Rated 5 out of 5 stars

Great product

Great product. Fast delivery
.

23 April 2026
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Reply from MSG Bike Gear

Thanks for the shout-out! ⭐️ We're happy to hear you're pleased with the service and your new Oxford tank bag. It’s one of our favorites for its durability. Enjoy the extra storage and thanks for choosing us!

Rated 5 out of 5 stars

Excellent service and a very helpful…

Excellent service and a very helpful shop assistant.

30 April 2026
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Reply from MSG Bike Gear

We truly appreciate the feedback! Providing helpful, expert advice is what we’re all about, so it’s great to know our staff could assist you in finding your new RST and Spada gear. Thank you for choosing us to get kitted out, and we look forward to seeing you in the shop again soon!

Rated 5 out of 5 stars

i really amaze and the quality of your…

i really amaze and the quality of your item;)

29 April 2026
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Reply from MSG Bike Gear

So glad you’re happy with the quality! ⭐️ The MT Stinger is a cracking bit of kit and we’re delighted we could get it out to you. Enjoy the new helmet and thanks for the great feedback. Ride safe!

Rated 5 out of 5 stars
MSG Bike Gear logo

Reply from MSG Bike Gear

Great service for a great product! 🎧 We're glad we could help you get sorted with your new Cardo Freecom. Enjoy the tunes and the intercom on your next ride, and thanks for the support!

Rated 5 out of 5 stars

Issue resolved promptly thanks.

Issue resolved promptly thanks.

18 April 2026
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Reply from MSG Bike Gear

We appreciate the feedback! We’re happy to hear the issue was resolved to your satisfaction. We always recommend getting in touch if something isn't quite right with your order so we can make it right immediately. Thank you for your patience and for choosing us for your Pinlock spares!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. High Quality gear. Friendly atmosphere.

25 April 2026
MSG Bike Gear logo

Reply from MSG Bike Gear

Thanks for the great shout-out! ⭐️ We’re glad our team could help you find everything you needed and that you enjoyed the vibe at the shop. Enjoy all your new gear and thanks for the support. Ride safe!

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