Went in person rather ordering on-line. Great staff. I wanted my first crash helmet. The man should serves me was fist class, no hard sell, loads of knowledge on the helmets and gave me good advice co... See more
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Review summary
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Told about MSG by local motorcycle trainers and Honda. Bought helmet, jacket and gloves there after some help from the sales team. Large selection to choose from. Very happy with my purchase of st... See more
Company replied
First timer for MSG and found out through internet. Had what I was looking for in a helmet and waterproof riding jeans. Great to see this small independent motorcycle clothing shop operating as the... See more
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On our first visit the lad was really helpful and gave us loads of good advice ( first time bike owner) Not pushing for a sale just happy to share his knowledge and had all the time in the world f... See more
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Company details
- #4 of 39 best companies in Motorcycle Equipment Store
- #9 of 62 best companies in Bike accessories store
- #5 of 19 best companies in Motorbike dealer
- #5 of 47 best companies in Motorcycle shop
- #1 of 20 best companies in Protective clothing supplier
About MSG Bike Gear
Written by the company
MSG Bike Gear is a leading provider of high-quality motorcycle accessories and gear. The company has been operating in the motorcycle industry for over 20 years and has built a reputation for delivering reliable and innovative products to its customers. MSG Bike Gear is committed to providing the best quality products at affordable prices, making it a popular choice among motorcyclists worldwide.
The company's product range includes helmets, gloves, jackets, boots, and other accessories designed to enhance the riding experience. They offer a wide selection of products from some of the top brands in the industry, such as Alpinestars, Oxford and RST, among others.
In addition to their impressive range of products, MSG Bike Gear is also known for its exceptional customer service. Their knowledgeable and friendly staff are always ready to answer any questions and provide guidance on the best products for each customer's needs. They also offer fast and reliable shipping, making it easy for customers to receive their orders in a timely and hassle-free manner.
Overall, MSG Bike Gear is a trusted and reputable provider of motorcycle gear and accessories. With their commitment to quality products and outstanding customer service, they have earned a loyal customer base and continue to be a top choice for motorcyclists around the world. If you are looking for high-quality gear and accessories for your motorcycle.
MSG Bike Gear
Written by the company
- Committed to finding you the perfect gear for you!
- At MSG Bike Gear we pride ourselves on one major thing - our customer's happiness. If you want the right gear for you, at the right budget, in the right size and in the right colour - we will do everything we can to ensure we find just the right item to fit your needs! We will not push the "hard sell", take your needs and push them to the "top of the line" gear or try to throw in extras you don't need - all we will do is listen to your needs, identify a range of items to suit them and see which you prefer!
Free UK Shipping
On ANY order!
Free shipping on any UK order - with next day delivery available and worldwide shipping for our international customers!
Contact info
Newsham Hall Farm, TS16 0QS, Stockton-On-Tees, United Kingdom
- 01325333346
- support@msgbikegear.co.uk
- msgbikegear.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Fantastic customer service and walked…
Fantastic customer service and walked away with a helmet that fits. Would definitely buy from this company again.
25 April 2026
Reply from MSG Bike Gear
A perfect fit and fantastic service—that’s what we love to hear! 🏁 Glad we could help you get sorted with your new HJC i91 flip-front. Thank you for choosing us, and we look forward to welcoming you back to the shop in the future!
Reply from MSG Bike Gear
You are very welcome! We're glad we could help you find exactly what you were looking for. The Alpinestars SP-5 gloves are a fantastic choice—offering a great balance of protection and flexibility for everyday riding. Thanks for choosing us, and we hope to see you again soon!
Great service and fast delivery
Great service and fast delivery
I got the wrong size and they sorted it out asap
8 May 2026
Reply from MSG Bike Gear
Thank you for the 5-star review! We know that getting the right fit is crucial, especially with a performance boot like the RST S1. We’re glad the team could get that size swap sorted for you quickly and without any fuss. Our goal is always to get you back on the bike as soon as possible! Enjoy the new boots and ride safe.
Good product well priced and excellent…
Good product well priced and excellent delivery service 👌
8 May 2026
Reply from MSG Bike Gear
Thank you for the 5-star review! We’re delighted to hear that you’re happy with the price and the speed of our delivery. The G-Mac Glide flip-front is a fantastic choice for riders who want versatility and comfort without a massive price tag. We hope it serves you well on the road—ride safe! 👌
Reply from MSG Bike Gear
Fast delivery—just how we like it! 🏁 Glad your new G-Mac flip-front arrived promptly. It’s a fantastic, versatile helmet and we hope you’re enjoying the convenience on your rides. Thanks for choosing MSG!
I bought one helmet and the suggestion…
I bought one helmet and the suggestion your website made for a visor was for another type of helmet
No way to return ,bad website
I will never buy from this website again never again .
6 May 2026
Reply from MSG Bike Gear
Hello, we are very sorry to hear about this frustration. We have tried to replicate the issue on our site but haven't been able to see a visor mismatch; however, we want to make this right for you. We certainly do accept returns for incorrect items, and we would never want a customer to be stuck with something they can't use. Please contact us so we can arrange a return and get the correct visor out to you immediately. We’d love the chance to change your mind about our service.
Reply from MSG Bike Gear
We truly appreciate the feedback! Helping riders find the right gear like the Richa Slick boots is exactly what our staff loves to do. Thank you for choosing us for your new footwear, and we look forward to welcoming you back to the shop in the future. Ride safe!
Very large selection
Very large selection
Very competitive prices
Very knowledgeable staff
No pressure at all and a fun place to shop
27 April 2026
Reply from MSG Bike Gear
We truly appreciate the feedback! Providing a large selection at competitive prices is a top priority for us, so it’s great to see that recognized. It was a pleasure helping you get sorted with your RST Endurance gear. We’re glad you felt at home in the shop and didn't feel any pressure—that’s exactly how we like to do things. Ride safe and thank you for choosing us!
Great Service by MSG
Had a mix up in my order through Amazon but Kelly just sorted it out straight away and fast tracked me a replacement which arrived the next day which was perfect - great service, thankyou Jon
30 April 2026
Reply from MSG Bike Gear
Thank you for the review, Jon! While we always aim for a seamless experience, it’s great to hear that Kelly was able to provide the level of service we pride ourselves on when things don't go quite to plan. Fast-tracking that replacement was the least we could do to get you back on the road. Enjoy the new RST Adventure-X boots and thank you for choosing MSG!
Reply from MSG Bike Gear
Great service and fully stocked—exactly what we aim for! 🏁 We’re glad we could help you get your full kit sorted on the day. Thanks for choosing us and we'll see you next time!
Reply from MSG Bike Gear
We really appreciate the feedback. Creating a friendly atmosphere for our customers is what we’re all about. Thank you for picking up your new MT helmet from us—we hope it serves you well on the road!
Great place and super friendly staff
Great place and super friendly staff. Went in for jeans for the mrs and walked out with a new adventure helmet on the recommendation of the staff 😂 . I did get the jeans though so not all bad.
2 May 2026
Reply from MSG Bike Gear
Thanks for the cracking review! We do apologize to your wallet—it’s a classic shop hazard, but we’re glad you’re happy with the result! 😂 The Airoh Adventure helmet is an incredible bit of kit, and honestly, it would have been a shame to leave it on the shelf. We're glad we managed to get the Mrs her jeans as well, so everyone’s a winner. Enjoy the new lid and we'll see you next time!
Easy to navigate website
Easy to navigate website. Available stock. Quick delivery. Good price. Good updates throughout.
2 May 2026
Reply from MSG Bike Gear
Thank you for the fantastic feedback! We’re thrilled to hear that everything from the website navigation to the final delivery met your expectations. We work hard to keep our stock levels updated and our customers informed at every step, so it's great to know the system worked perfectly for you. Enjoy your new G-Mac Glide helmet—it’s a brilliant, versatile choice. Ride safe!
Yup good for the money.
23 April 2026
Reply from MSG Bike Gear
Short and sweet—we love it! You’re spot on, the G-Mac Metro is hard to beat when it comes to value for money. It’s a solid, reliable lid that doesn't break the bank. Thanks for the support, and enjoy the new helmet!
Reply from MSG Bike Gear
Thanks for the shout-out! ⭐️ We're happy to hear you're pleased with the service and your new Oxford tank bag. It’s one of our favorites for its durability. Enjoy the extra storage and thanks for choosing us!
Excellent service and a very helpful…
Excellent service and a very helpful shop assistant.
30 April 2026
Reply from MSG Bike Gear
We truly appreciate the feedback! Providing helpful, expert advice is what we’re all about, so it’s great to know our staff could assist you in finding your new RST and Spada gear. Thank you for choosing us to get kitted out, and we look forward to seeing you in the shop again soon!
Reply from MSG Bike Gear
So glad you’re happy with the quality! ⭐️ The MT Stinger is a cracking bit of kit and we’re delighted we could get it out to you. Enjoy the new helmet and thanks for the great feedback. Ride safe!
Great customer service…!
29 April 2026
Reply from MSG Bike Gear
Great service for a great product! 🎧 We're glad we could help you get sorted with your new Cardo Freecom. Enjoy the tunes and the intercom on your next ride, and thanks for the support!
Reply from MSG Bike Gear
We appreciate the feedback! We’re happy to hear the issue was resolved to your satisfaction. We always recommend getting in touch if something isn't quite right with your order so we can make it right immediately. Thank you for your patience and for choosing us for your Pinlock spares!
Reply from MSG Bike Gear
Thanks for the great shout-out! ⭐️ We’re glad our team could help you find everything you needed and that you enjoyed the vibe at the shop. Enjoy all your new gear and thanks for the support. Ride safe!
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