MSL Motor Group Reviews 72

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MSL Ballsbridge is truly exceptional! From the moment I walked in, I was greeted with warmth and professionalism. The level of service and collaboration surpassed my expectations. Special shoutout to John for his outstanding after-sales support - he went above and beyond to ensure everything was perfect. Highly recommend MSL Ballsbridge for their incredible service and customer care.

I bought 1 year old car at MSL Pottery Road garage in 2020. For the past 3 years, I have serviced the car with those guys. Every year they "offer" to top up my Add Blue for a little fee of about 30 eur extra to the already crazy-priced service fees. The Add blue should be included in the price of the service according to the information on their own mobile app.
Every year I need to argue with them about this, and last year I even needed to talk to the store manager as they didn't want to include as they should. When the man saw the info in the app, he even tried to convince me that I've misunderstood it. Charging people for free stuff and splitting money?? People always read what you're entitled to get for your money.

Had an orange engine light com on in November 2022 on my June 2018 Mercedes C200D estate booked the car in for a diagnostic check which had a waiting list of 6 weeks however the light went out before it was due in it was agreed to cancel and see what happens.
Light came on again in March 2023 again booked in again light went out agreed to cancel diagnostic check this happened a few times so eventually booked in for diagnostic check for September 2023 as there normally a 5/6 week waiting time for this service.
I had this orange engine light come on in 2021 the fault was a Nox sensor which is a well documented problem with mercedes diesel's this was replaced as a good will gesture as the 2 year warranty was up the light had stayed on then.
This time I was told it was the upstream sensor that was gone and the cost would be €1125 they did not apply for a good will gesture.
I contacted MDL who told me it was up to dealer to apply for good will and it has not been applied for according to their records I rang the service manager but did not get to talk with him and he never returned my call.
I left the car on on Tuesday 12th for diagnostic check which I knew would be a Nox sensor as told the service agent that on dropping the car off got a call at 17.00 hours on the Tuesday to tell me it was up stream nox gone and asked for go ahead for repair as cost be €1125 which I did was told car be ready on Thursday 14th.
Phoned on Thursday 14 th to see when car be ready but personal dealing with me was not available got a call late afternoon to tell me car not ready as wrong part supplied however the correct part be in at 9 am on Friday 15th phoned on Friday at 12 nobody available to confirm details on the car would call me back phoned again at 2pm told nobody available again phoned at 2.30 this time I was told part had not arrived and expected it soon was given option if it did not arrive I could take the car back and it safe to use.
Part did arrive told to collect car at 5pm which I did was given invoice on one hard and credit card machine on other hand.
Overall communication was very poor no interest in trying to get good will from Mercedes AG as more interested in customer paying for a well documented fault in mercedes diesel Nox sensor's which they were covering as good will for a period of time.
Would expect better service from a premium brand dealer as the car had low mileage and was always serviced at MSL.
Diagnostic check had increased from €350 in November 2022 to €429 in September 2023 so servicing is expensive compared to other premium brand cars I had in the past .

Thanks to the staff of msl Little Island for sorting lock nuts on my mercedes this morning. Highly recommended. Thanks Pius.

Highly recommend Ryan in MSL. A true professional, keeps it real, no pushy sales pitch, pleasant and a gentleman who goes above and beyond to make a great customer experience.
A fitting representative for Mercedes.

Recently I visited MSL Sales Dept Navan Rd DUBLIN I was very fortunate to meet Sales Representative Cormac O’Neill I wanted to purchase a new car but was uncertain on type or model Cormac could not do enough to help providing 3 very different types of car for demo he was very knowledgeable and could not do enough too assist me with a purchase AP Lalor

Went to MSL Grange looking for a MB GLC, 3 sales person were inside and pretending didn't notice us, one of them was outside, I asked about the car he said would check where the car was, stayed waiting like a stupid for a long time, when I saw him on his table talking to another customer and never came back. Pretty bad experience as they look down on you, we are on 2023 and they are probably expecting you to wear a tie to looks like you can afford a car.

They promised to service my car and return it to me in the evening, but I got a call that I would get it the next day instead.
The next day when I collected the car, the man who delivered it to me was very rude, even though I had paid €1500 for the service and some repairs. When I asked him why didn't the car was washed and hovered it he told "This is not a valet service"

This is a seriously Bad company. People need to be aware of the fact they pursue profit at all costs.
Having been a loyal customer of MSL and their sister company MDL since 2007, I tried to arrange my final retirement car through one of their branches, MSL Deans Grange.
My experience was Horrendous!
I ordered my car from a salesman who was recommended to me by my niece.
In Feb 2022, I negotiated a deal. He guaranteed the ‘Cost to Change’ against my existing car. I agreed and built the car from scratch with the provided Configurator. All was ok from Feb 22 to June 22, I arranged finance and prepared for delivery of the new car.
The car was supposed to be on the road for 01 July 2022.
I was left waiting, until I eventually got the salesman, who apologised as he was on holidays and couldn’t let me know beforehand that the new car was ‘Blocked’ and couldn’t say when it would arrive!
October 22,
I actually got a phone call from the salesman to inform me the cost of the car will increase, possibly by 20% (€16K)
I rejected this increase. ( End part 1, part two to follow)

(Part 2 of 2)

Late October 2022.
I received a phone call from the salesman, telling me the cost to change to me is now only €5.5K, and I could check the ‘Mercedes Configurator’ to confirm.
I did, and to the best of my ability, I could only see an increase of €1795. ( for identical configuration)
I emailed the salesman ( Manager & MDL) and ask’d where €5.5K increase came from as I found only a €1795 increase on MDL Configurator. He called me by phone to apologise,his mistake, it should have been €3995! Broke down, it included €1600 delivery( which was included in the original negotiated price in Feb 2022)
He advised me that that’s the price and basically, if I didn’t accept it, my deposit would be refunded immediately.

Needless to say, I was disappointed, disgusted and felt a serious lack of goodwill.
This deal broke me, a person who’s waited since Feb 22 to be told in Oct 22, stump up €3995, like it or lump it! also, the value of my trade it car would be re- valued for 2023, leading me to believe it would be an extra cost to me.

Life lesson
I’ve bought Mercedes brand new as a private buyer since 2007. Four Mercedes later, I’ve found there’s absolutely no value in paying a premium for this so-called premium brand, ‘Gazumping’ has truly arrived in Irelands New Car buying market.
Buyer Beware! group-behind-mercedes-in-ireland-paid-1-8m-dividend-after-getting-covid-subsidy.
You cant even trust Trust pilot!!

MSL Cork has been such a pleasure to deal with over the last year and a half, the team have a very nice approach to customer service and human integrity, right through from sales to service; with excellent mechanics. Gillian is particularly competent, professional, reliable and friendly.

Wouldn’t recommend to any customer

Do not trust this business at all.They performed a Nox emissions fix on my car without my permission.Leading from this my EGR valve failed and my cooler.They attempted to charge me €1412 to fix same.This is how I found out they had done the Nox fix without informing me.I confronted them on it and made out I had given them permission ....then miraculously VW were offering a Goodwill to cover this EGR failure and cooler to those who had had the fix done.They would not admit doing it without my permission even when I got the transcript to prove it.I dread to think how many others have been cheated out of their hard earned cash.

I was so impressed with salesman Graham Kelly. So professional, patient, understanding and helpful.

I bought a new Skoda Fabia, I'm delighted with my new car.

I cannot recommend MSL motors enough due to my wonderful experience dealing with Graham.

Hi - A big thank you to Graham Kelly and the team at MSL Park Motors. Collected our Enyaq Sportline 80 today. This is the 4th new car purchased from Graham - his attention to detail and customer focussed approach makes the whole process completely hassle free. Complete faith in him - have and will continue to recommend MSL Park M and Graham to friends, family and colleagues. Thanks Graham....from Edel + Denis😀

Really good experience bought 2 card from there now, really trust them and had no issues from either

Had a problem with infotainment system .
Called MSL Tech Line
Spoke to Cian .
Problem was solved over phone .
Thank you Cian and MSL

Great place very welcoming been to a few car dealerships and they make you feel that you are holding them up from something important but at msl the staff are very helpful and have plenty of time for there costomers my overall experience was brilliant, done a great deal for us and very reasonable I glad that I went msl for my next purchase very happy with my deal and a can't wait and a big thank you to Lisa Quaid for looking after us I would definitely recommend MSL NAVAN ROAD A+++
Take note other dealerships this is how you loose costomers

Just purchased a car from Graham Kelly in MSL Park Motors at the weekend - the experience was excellent in terms of customer service from start to finish. Graham is really personable and friendly, was extremely helpful and accommodating, knowledgeable about the car and answered all my questions which made the whole process really easy for me. I must also thank Finian for the impeccable presentation of the car (presentation gifts from him & Graham was a lovely touch and much appreciated). I would definitely recommend contacting Graham in MSL Park Motors when buying your next car.

Just drove our new Skoda Octavia home. Delighted with the car. We met and dealt with Arron Bell throughout the sales process. He was a great contact to have. He always contacted us when he said he would and kept us up to date throughout the process. He was professional, courteous and helpful. We look forward to many years safe and happy driving

Bought a car from Arron in MSL Park recently. HE was really helpful and kept me up to date during the whole process. Great service!