MTN Reviews 

As a small business owner, I am beyond frustrated with the shocking level of service we have received from MTN over the past few weeks.

Firstly, MTN appears to have allowed an unauthorized SIM swap on our business number. Criminals are somehow able to gain control of a number that is critical to our operations, customer communication, and business reputation. The most concerning part is that someone else was apparently able to convince MTN that they were the legitimate owner of our number, yet when we attempt to recover our own number, we are subjected to endless processes, delays, and requests for proof.

How is it possible that criminals can gain access so easily, but legitimate customers must jump through hoops to reclaim what is rightfully theirs?

This raises serious concerns regarding the protection of customer information, account security, and MTN's internal verification processes. Businesses rely on secure communication channels, and MTN's apparent inability to prevent unauthorized SIM swaps places not only businesses but also their clients at risk.

Secondly, I ordered a router online from MTN and was charged a full pro-rata fee together with the following month's service fee before the product had even been delivered. MTN was quick to take payment but has failed to provide the product or service that was paid for.

To date, I have received no meaningful update, no clear explanation, and no delivery. Every time I contact customer support, I am told the matter has been "escalated to management via email." That response has become a script rather than a solution because absolutely nothing happens afterwards.

At this stage, MTN has already collected two months' worth of fees without delivering the service. From a customer's perspective, it feels as though once payment has been received, urgency disappears.

What concerns me most is that these are two separate incidents within a matter of weeks, both involving serious operational failures, and neither has been resolved.

The standards at MTN have deteriorated dramatically. From customer service to operations, communication, security controls, and service delivery, the company no longer inspires confidence.

To fellow business owners: be aware of the risks. If MTN can allow unauthorized SIM swaps on business numbers and simultaneously fail to deliver paid services while providing little to no accountability, then your business, your clients, and your reputation may be exposed to unnecessary risk.

I sincerely hope MTN takes this complaint seriously and starts prioritizing customer security and service delivery instead of merely collecting payments while customers are left without answers.

The call centre agents (083 135) are utterly useless. They cannot assist you with anything at all, all they do is a log ticket and immediately close it after you hang up the call. Getting the home WiFi router is so tedious. It takes days to deliver the router and once you have it you still have to wait a minimum of 24 hours for the router to activate. My router did not activate after the 24 hours and I’ve been calling them for assistance and all they’ve been doing is logging tickets. You cannot get direct access to a technician - all you can do is talk to a clueless call centre agent who will just tell you to wait. They have very, very poor customer service!

MTN is a scamer. I have a contractbwith MTN. Which is R827.00 a month. Then they called asking to insured my device. They debited same time the funds were there on my account. They debited more then payment never went through. I emidiatley pay the funds. MTN never hesitate to put me in beaures as an unpaid payment on my credit profile while it was paid.

I called numerous times complaining about this, uptodate its still there. There only thing they say is, according to our records, you're upto date. But they dont fix their error in the bureaus now its damaging my credid score cause it dropped a whole 16 points. I then decided to pay at the store cause the R827 .00 WAS NOW R1380 and R1470. Uptodate they dont have explanation as of why? Again it went to R910.00 now I pay 2 days before months end. Still they will debit and fail to refund.

When I go to their branch they say I must tell my bank to reverse, when I go to bank they blocked reversals from bank. Upto now, no refund but they carry on debiting. I find MTN very selfish and scamer. JULY 2025, January 2026, February, March, April, and May

The worst service provider to ever exist. They got my upgrade wrong, and since then I have called through 6956264952326455320 times to try to get it resolved. I have 21 reference numbers and 3 case numbers and still I can not get this issue resolved.

They are now taking our airtime with their ridiculous subscriptions, you don't even need to subscribe they do it on your behalf and send you SMS that say "thank you for subscribing..." And their customer support when you enquire about it they respond as if you subscribed by mistake, they even offer to cancel it for you lol!, by then your airtime is gone. This happened to since may 2026 it's June now still. It started happening in the middle of the night now they do it during the day.

I made a request for my NIN using the code *346# and was charged N20 twice and told my data does not exist. I did my Mtn registration sometime in November, 2025 and provided my NIN. After about three weeks, sometime in December I went for sim retrieval and was told to provide NIN as they did not have the data which I did after waiting for about 3 hours. Now, I have tried retrieving the same data and told it can't be retrieved as it is not available on the system. I am really disappointed in the service

my contact came to an end,i went and close it but mtn deducted 6X my monthly payment.very bad service provider

A couple weeks ago I had a Dr appt ride scheduled gave plenty of notice I was sent a message day before they had no driver were looking for one despite having lots of notice I missed appt. Well I have an appt Friday and again I just got a message that they didn't have a driver although again they were given plenty of notice. Needless to say I am furious! I am angry when I said they pulled this before and now again I was told by the scheduler she didn't like my attitude wth? What kind of crap is that? Now I have to pay for a cab even though I'm on soc sec and these are paid medical rides. They've always had lousy service this really pisses me off

Worst service ever , they show a high balance for airtime and when I make a purchase I have don’t have enough funds , ridiculous data charges too you get specials only when buying the small data plans . It’s like they serve only the people with low funds and if you want LTE data you need to pay high funds for low data plans . Honestly disappointed I would recommend Vodacom not this

I just called your customer care Few minutes ago now…. Literally, I load a airtime of 200 few minutes ago also… and checking my balance Im seeing 150 naira…. “ I asked the support. They said I send an sms to MTN to deduct my airtime “” and I didn’t send any sms! 🙁😡

I’m currently leaving abroad Mtn sold my sim card that I have registered my bank and when I called them before they sell it they said I had to go there which is crazy and and the person that bought my SIM card has been taken money from my account.

The rate at which they drain my data us very outrageous,and also bad network....

I just had 2 encounters of bad customer services from MTN agents and its only 10am. I was not complaining about anything all i wanted was clarity on my invoice at first i thought it was a coincidence maybe the lady had a bad morning then on the 2nd attempt i got a good agent but very impatient supervisor. I started to wonder as to whether this could be because of my age once i confirm my ID. I was not rude at all but experience from the customer services representative was weird. I can reference my number to have the calls listened to. I legit heard the supervisor say the f word when i requested some time to review my invoice for better clarity. Im not pleased when i tried rating after the call it just ended.

The only working system in South Africa is SARS and . . . not MTN. What a shame. I've believed in your solgan for 20 year. Now your just like the ANC, braging about past achievements,mcm. What am I suppose to use now? The drop in share price is a perfect reflection of your services over the past 15 year. Agg its so heat breaking. . .

I can't believe how I have called the customer care line so many times only to be redirected in circles. I canceled my 5G Home router at the store end of March. I called and gave my RMS Number as given to me at the store. Now its May and I've been billed for the service i WAS ASSURED is canceled. I called again today and the agent tells me it never processed on the system. Aiii

I reported my booster not working on 16 Feb 2026. I have phoned MTN continuously for 3 months with my reference number and every time I call I am told they are escalating my ticket to the technical department. I have had zero coverage for over 3 months and have to drive 2km to make or receive a call. Appalling service from MTN coverage department. In fact non existent service.

Ok,I just started using MTN network again,I stopped before,it used to be very fast and good,though expensive,but recently they have been having network issues,which is not good for them,they should improve on their network provider,and try to reduce their charges

i rate them highly because i have used MTN for over 15years they have been consistently giving good services to me over the years but thier data is usually freezing when used in google meet for a tutorial class,they need to improve on that.overall they are great in customer service and customer communications.

Trustpilot, y'all need a zero-star option, SERIOUSLY!

So, I got this MTN 4G router and got a 50GB bonus. Man, I was over the moon. That was until I got a notification a day later telling me I'd exhausted my balance.

I checked my phone's data usage and filtered the data usage from the day I got the router to the day it expired. And guess what? I'd only used 10GB. 20% of the entire bundle!!!!

But still MTN disconnected me. I complained and support said nothing but the gibberish they were trained to recite.

I've moved away from the network. And the router? Well, it's gathering dust in my garage.