Mulgas Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and honest service provided, often highlighting its efficiency and professionalism. Many people commend the staff and engineers for being friendly, polite, and highly knowledgeable, ensuring a pleasant and professional interaction. Reviewers frequently mention the company's reliability in handling both routine maintenance and emergencies, often resolving issues quickly and effectively. Consumers appreciate the customer-focused approach, with many recommending the company for its professional service and good value. The installation of new boilers and other work is often described as thorough, with engineers ensuring tidiness and minimal disruption.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied


Company details

  1. Gas engineer
  2. Gas installation service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(248)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and highly…

Excellent service and highly recommended. Replaced leaking bath waste, shower valve, central heating pump and programmer over several visits. Engineer was very professional, polite, friendly and made sure Covid measures were followed.
Good communication from the office staff as well.
Thank you

25 February 2021
Unprompted review
Rated 5 out of 5 stars

I wanted to say thank you for such outstanding service.

I wanted to say thank you for such amazing service yet again. The response time to our request for an engineer was very impressive and we were incredibly grateful due to the very cold weather at the time. The knowledge and persistence to find the issue continues to increase our confidence with Mulgas. The administration of ordering replacements parts and booking a return slot is highly co-ordinated.
Thank you again for such outstanding service, it is very much appreciated in times of need.

22 February 2021
Unprompted review
Rated 5 out of 5 stars

Mulgas.. Efficient and Professional

Mulgas complete the replacement of 6 radiators and the capping and making safe a Gas supply.. The engineer arrived at the appointment time and took time to discuss exactly what we wanted. He completed the work efficiently and professionally.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Boiler repair and replacement

Our gas boiler developed a fault which caused it to cut out and create a horn like noise at attempted start up. Mulgas were contacted and an engineer was sent to find the fault and effect a repair. In the event it proved impossible to repair the fault but we were impressed with the engineer. His report convinced us that a new gas boiler should be fitted and this was done very quickly and efficiently by another engineer. Both engineers were polite and considerate and left the site clean and tidy. The new boiler is excellent.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

I would like to thank Helen George and…

I would like to thank Helen George and the team for arranging to carry out work on a Saturday to replace the hot water tank at short notice. My nephew his wife and two children appreciated having hot water again. Mulgas were very helpful and not overpriced. I would not hesitate to recommend this company. Many thanks Tina Addy

31 January 2021
Unprompted review
Rated 5 out of 5 stars

First time was have used Mulgas after…

First time was have used Mulgas after being let down by British Gas and another emergency plumber. The services was great, they pulled out the stops as we had been left without heating or hot water for a week. The engineer was on time, friendly fixed the problem and it cost half the price the emergency plumber quoted. I don't do reviews but its so nice to be warm and have a hot shower I feel Mulgas deserve a special mention!

12 January 2021
Unprompted review
Rated 1 out of 5 stars

Boiler service

Had Mulgas to service our boiler. After the service was done, the F75 fault started developing repeatedly. Telephoned and agreed for engineer to come and fix it, which they’ve done by cleaning the pressure sensor. My expectation was it would be rectification of incomplete service provided earlier, but I found them to behave unethically - billing £90 in addition to service charge paid earlier, and insisting I pay, trying to justify that ‘water system is not touched on a service’. After conducting some independent research, I conclude that F75 fault was really due to lack of adequate boiler servicing. Providing my arguments back to Mulgas and requesting a checklist of what should had been done and what was actually done during the service, I did not hear back for a month now... only email from accounts department chasing for the payment. I am now considering 3rd party dispute resolution.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed with Mulgas yet again

Very impressed with Mulgas yet again. Major boiler repair last year, boiler service this year and now very prompt resolution of my leaking rad valve. Antonio, the engineer on each occasion, has been excellent, instilling confidence in Mulgas service levels.

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Great Work Mulgas

It was a large job taking 3 days to carryout. Mulgas did a fantastic job keeping me informed throughout the work. George, the engineer, solved a number of problems along the way. May I thank you for your excellent work and I have already recommended you to a number of other people.

2 December 2020
Unprompted review
Rated 5 out of 5 stars

Boiler - Service

Great - 100% recommend this company. Initial appointment was cancelled due to staff sickness but they quickly rearranged another appointment to get my boiler serviced and kept the original appointment date.

The Engineer "Steve" was friendly and knowledgeable and got on with the work without disrupting me whilst I worked from home.

26 November 2020
Unprompted review
Rated 5 out of 5 stars

Great job

The engineer did a great job sorting out my leaking boiler - and behaved in a very professional manner the whole time. The office team were very helpful and communicative in organising the 2x visits we required

6 November 2020
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your comments - it is great to hear you have been happy with the service from start to finish - we strive to offer a great service at all times

Rated 5 out of 5 stars

Great service

Mulgas installed my boiler 13 years ago and have serviced it every year since and it is still in perfect working order. The engineers have always been punctual, polite and very friendly.

5 November 2020
Unprompted review
Mulgas logo

Reply from Mulgas

We are so happy to hear that your boiler is still up and running and benefiting from regular servicing - thank you for your continued custom

Rated 5 out of 5 stars

Wonderful service

My 90 year old Mother’s underfloor heating stopped working. Antonio from Mulgas came out and quickly diagnosed the problem, a valve had stopped working. He didn’t have the part in his van but he said he’d get it as soon as he could. He called into a plumbers merchant between jobs and came back the same day and got the heating working. We also had a heated towel rail that wasn’t working, he took a look and the “pin” on the control was stuck. He fixed it in seconds! One happy Mother! I would recommend this company.

29 October 2020
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your feedback, we endeavor to offer a same day fix whenever possible and we all love to have a happy Mother!

Rated 5 out of 5 stars

Mulgas are competitive and courteous.

Mulgas have provided an excellent service. Their quotation was professional and straightforward and this continued during the installation of our new boiler. They did the install without fuss and gave clear answers to our questions.

23 October 2020
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback, we pride ourselves on providing excellent customer service

Rated 5 out of 5 stars

No Heating But Hot Water

These guys are real professionals, polite, no their subject and always leave the job tidy. Very nice people to deal with from making the appointment to a completed job.

10 October 2020
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words - we pride ourselves on providing a first class service and are delighted to hear you are happy with our service

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