I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
Company replied
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Services
- Asset manager services
- Cryptocurrency Service
- Gold and silver trading company
- Stock broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
what's app agent right on the dot!
Tim is #1! very professional and straight forward~ will recommend 100%
21 April 2026
Unprompted review
Reply from MultiBank Group
Dear Harry,
Thank you for your feedback. We are pleased to know that your experience has been positive and that the support provided met your expectations. Your recommendation is truly appreciated.
MultiBank Group
Had a problem with SMS code
Had a problem with SMS code that I didn't recieve, they called me and sorted out my problem. Very good support!
17 April 2026
Unprompted review
Reply from MultiBank Group
Dear Simon,
Thank you for your feedback. We are pleased to know that your issue was resolved promptly and that the support provided met your expectations. We appreciate you taking the time to share your experience.
MultiBank Group
I had an issue with my trading account…
I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to resolve this issue in less than 20 minutes. Thank u
17 April 2026
Unprompted review
Reply from MultiBank Group
Dear Samah,
Thank you for taking the time to share your experience. We are pleased to know that your issue was resolved promptly and that the support provided helped restore your account functionality efficiently.
We appreciate your feedback and are glad to have been of assistance.
MultiBank Group
Matt was very helpful and patient
Matt was very helpful and patient. The issue was resolved right away.
16 April 2026
Unprompted review
Reply from MultiBank Group
Dear Anne,
Thank you for your feedback. We are glad to hear that your issue was handled quickly and that the support you received made the process smooth and straightforward. Your experience is important to us.
MultiBank Group
Agent IAN polite and anwered all my…
Agent IAN polite and anwered all my questions
17 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that your questions were addressed clearly and that your experience with our team was a positive one. We appreciate you taking the time to share your thoughts.
MultiBank Group
I had a query about some archived…
I had a query about some archived accounts. Oscar provided me with the correct process and email address to investigate further. Thanks
16 April 2026
Unprompted review
Reply from MultiBank Group
Dear David,
Thank you for your feedback. We are pleased to know that your query was handled clearly and that the guidance provided was helpful in moving forward. We appreciate you taking the time to share your experience.
MultiBank Group
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are glad to hear that the assistance you received was clear and handled with a high level of professionalism. It’s great to know your experience met your expectations.
MultiBank Group
The support is very fast and helpful
The support is very fast and helpful, especially Matt. I highly recommend this company. Very correct.
15 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that our support has been prompt and helpful, and that your experience has been a positive one. We truly appreciate your recommendation.
MultiBank Group
very fast turnaround by simply…
very fast turnaround by simply messaging them on WhatsApp. I had requested to reset my account and instantly I got a response from them and they took action straightaway! <3
15 April 2026
Unprompted review
Reply from MultiBank Group
Dear Kat,
Thank you for your feedback. We are pleased to know that your request was handled promptly and that the process was smooth and efficient. We appreciate you taking the time to share your experience.
MultiBank Group
The customer service is quick and…
The customer service is quick and straight to the point. I could quickly access my account whenever I need to check into.
14 March 2026
Unprompted review
Reply from MultiBank Group
Dear Kath,
Thank you for your feedback. We are glad to hear that your experience has been smooth and efficient, and that our services have met your expectations. We appreciate you taking the time to share your experience.
MultiBank Group
Quick response to my query and I wqas dealing with an agent called Mark and not a BOT
I had a problem logging into my account and had some additional queries. Mark the agent helping me was friendly and helpful and answered all my queries. Was fantastic that I was dealing with a real person and not a BOT Thank you MultiBank
14 April 2026
Unprompted review
Reply from MultiBank Group
Dear Charles,
Thank you for taking the time to share your feedback. We are pleased to know that your queries were handled effectively and that you had a positive support experience. Providing clear and personalized assistance is always a priority for us.
MultiBank Group
cancelled my profit 50800 doller
It is surprising that my profit has been cancelled without any clear reason. The broker repeatedly labels my trades as “arbitrage trade” and cancels the profit on that basis, whereas a client only has the authority to place and close trades and has no additional access beyond that.
It is also not clear on what basis any trade is being called an “arbitrage trade” and used to cancel the profit.
At the same time, it is stated that the broker has the right to cancel any client’s profit at any time without reason, and in my case, approximately USD 50,800 has been cancelled.
14 April 2026
Unprompted review
Reply from MultiBank Group
Dear Samreen,
We regret to hear about your experience.
We would like to inform you that we reached out to request additional information in order to assist with your concerns; however, we have not yet received a response from your side.
We take all feedback seriously and are committed to ensuring a smooth and transparent experience for our clients. If there are specific details or situations you would like us to address, we are more than willing to review them.
Please feel free to reach out so we can provide the assistance you need.
MultiBank Group
Great experience been a customer for…
Great experience been a customer for years, customer service fast! Highly recommended from a profitable client!
14 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback and for your continued trust over the years. We are pleased to know that your experience has been positive and that our team has been responsive to your needs. Your recommendation is truly appreciated.
MultiBank Group
Fast and accurate response by Ian of Multibank
Fast and accurate response to my request! Great support system from multibank! Thank you
13 April 2026
Unprompted review
Reply from MultiBank Group
Dear Nathan,
Thank you for your feedback. We are pleased to know that your request was handled efficiently and that you are satisfied with the level of support provided. We appreciate you taking the time to share your experience.
MultiBank Group
I had got a deposit problem and I…
I had got a deposit problem and I contact a support team (Luke ) assist me and help me to get my deposit amount as fast as possible in my trading account
Thanks Luke for assistance.
13 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that your matter was handled efficiently and that the support provided helped resolve it promptly. We appreciate you taking the time to share your experience.
MultiBank Group
Good customer service support team very…
Good customer service support team very fast reply
13 April 2026
Unprompted review
Reply from MultiBank Group
Dear Mohammed,
Thank you for your feedback. We are pleased to know that our support team has been responsive and efficient in assisting you. We appreciate you taking the time to share your experience.
MultiBank Group
Most reliable
Most reliable, and trustworthy broker, with one of the best customer support teams ever
12 April 2026
Unprompted review
Reply from MultiBank Group
Dear Khaldoon,
Thank you for your feedback. We are truly pleased to know that you have confidence in our services and that our support team has contributed positively to your experience. We sincerely appreciate your trust.
MultiBank Group
Very quick customer support replies and…
Very quick customer support replies and they always help .
10 April 2026
Unprompted review
Reply from MultiBank Group
Dear Mohammed,
Thank you for your feedback. We are pleased to know that our team has been responsive and consistently supportive. We remain committed to providing reliable assistance whenever needed.
MultiBank Group
OScar was super helpful with my…
OScar was super helpful with my requests, i recommend the platform
9 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that your requests were handled effectively and that you had a positive experience. We appreciate your recommendation.
MultiBank Group
Amazing support from Ian!
Ian is great! He answered all of the questions I have with accuracy! Great job Ian! Amazing customer support!
8 April 2026
Unprompted review
Reply from MultiBank Group
Dear Marcia,
Thank you for your feedback. We are pleased to know that your questions were addressed clearly and that your experience with our support team was a positive one. We appreciate you taking the time to share your experience.
MultiBank Group
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