I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
Company replied
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Services
- Asset manager services
- Cryptocurrency Service
- Gold and silver trading company
- Stock broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
Thank you Oscar for your quick response…
Thank you Oscar for your quick response in WhatsApp and I appreciated it a lot .
7 April 2026
Unprompted review
Reply from MultiBank Group
Dear Irene,
Thank you for your review. We are pleased to know that your request was handled promptly and that your experience was a positive one. We truly appreciate you taking the time to share your feedback.
MultiBank Group
Great and the best service ever.
7 April 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are delighted to know that you are highly satisfied with the level of service provided. We will continue to deliver an experience that meets your expectations.
MultiBank Group
Appreciate for Luke who assisted me in…
Appreciate for Luke who assisted me in a fast and precise that I need. Keep the good job hope all the service support do the same thing.
6 April 2026
Unprompted review
Reply from MultiBank Group
Dear Alex,
Thank you for your feedback. We are glad to hear that your experience was efficient and that the assistance provided met your expectations. Your comments are appreciated and help us maintain a consistent level of service.
MultiBank Group
Amazing company
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding things in the platform. I would recommend it to everybody to use multibank for you fiat to crypto exchanges
6 April 2026
Unprompted review
Reply from MultiBank Group
Dear Maria,
Thank you for your feedback. We are delighted to know that your experience has been positive and that you find our services reliable and supportive. It is great to hear that our team was able to assist you effectively and provide clear guidance when needed.
We truly appreciate your recommendation and your trust in our services.
MultiBank Group
Thank you Oscar for your quick response…
Thank you Oscar for your quick response and reply into my request. Amazing experience
3 April 2026
Unprompted review
Reply from MultiBank Group
Dear Muhammad,
Thank you for your feedback. We are glad to hear that your request was handled efficiently and that you had a great experience. Your satisfaction is important to us.
MultiBank Group
I have chatted with Oscar on the…
I have chatted with Oscar on the chatbox and is very helpful and assisted me with my inquiries and gave me a solution right away. Great help.
2 April 2026
Unprompted review
Reply from MultiBank Group
Dear Don,
Thank you for taking the time to share your feedback. We are pleased to know that your inquiries were handled efficiently and that the support provided was helpful and prompt. We appreciate your positive comments.
MultiBank Group
I have my demo account disabled and Sir…
I have my demo account disabled and Sir Ben assisted me. Just a clicked, it works well. All goods. Thanks to Sir Ben.
2 April 2026
Unprompted review
Reply from MultiBank Group
Dear Erwin,
Thank you for your feedback. We are pleased to know that your issue was resolved quickly and that your experience with our team was a positive one. We appreciate you taking the time to share your experience.
MultiBank Group
Oskar,
Oskar,
I really appreciate your professionalism and positive attitude. It’s great working with you. Keep up the good work! 🌟
1 April 2026
Unprompted review
Reply from MultiBank Group
Dear Raed,
Thank you for your review. We are pleased to know that our team’s professionalism and positive approach contributed to a great experience. We truly appreciate your feedback.
MultiBank Group
Happy working with this broker.
Happy working with this broker.
Nice platform, great staff and quick responses.
Keep it up.
1 April 2026
Unprompted review
Reply from MultiBank Group
Dear Hamza,
Thank you for your feedback. We are pleased to know that you are enjoying your experience with our platform and that our team has been responsive and supportive. Thank you for choosing us.
MultiBank Group
I really appreciate from customer…
I really appreciate from customer support agent Oscar
30 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your review. We are pleased to know that you had a positive experience with our customer support. We truly appreciate you taking the time to share your feedback.
MultiBank Group
I met Oscar on the chat box and he…
I met Oscar on the chat box and he replied quickly and promptly provided the instructions regarding my issue.
I should say, very relevant and friendly Customer assistance.
28 March 2026
Unprompted review
Reply from MultiBank Group
Dear Raul,
Thank you for taking the time to share your experience. We are pleased to know that your query was handled promptly and that the guidance provided was clear and helpful. We appreciate your feedback.
MultiBank Group
Good support
27 March 2026
Unprompted review
Reply from MultiBank Group
Dear Sebastian,
Thank you for your feedback. We are pleased to know that you are satisfied with the support provided. Should you have any questions, please feel free to reach out.
MultiBank Group
10000$ to get an ecn account for real…
10000$ to get an ecn account for real were are u living
at least thier customer support was really helpfull cheers mark
27 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
We hope this message finds you well.
We regret to hear your concerns, and we appreciate your positive feedback regarding our support team.
On March 30th, we reached out to request additional information in order to assist with your concerns; however, we have not yet received a response from your side.
We take all feedback seriously and are committed to ensuring a smooth and transparent experience for our clients. If there are specific details or situations you would like us to address, we are more than willing to look into them.
Please feel free to reach out so we can provide the assistance you need.
MultiBank Group
Leo is very helpful ⭐️⭐️💫
26 March 2026
Unprompted review
Reply from MultiBank Group
Dear Cris,
Thank you for your review. We are pleased to know that our team provided helpful support and contributed to a positive experience. We appreciate you taking the time to share your feedback.
MultiBank Group
Title: Excellent customer support and fast response
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process smooth and efficient. It’s great to trade with a broker that truly values its clients' time."
26 March 2026
Unprompted review
Reply from MultiBank Group
Dear Musabbeh,
Thank you for taking the time to share your feedback. We are pleased to know that our team’s responsiveness and professionalism contributed to a smooth and efficient experience. Maintaining a high standard of service remains our priority.
MultiBank Group
Reply from MultiBank Group
Dear Sultan,
Thank you for your feedback. We are pleased to know that you are satisfied with the level of service provided. We remain committed to maintaining this standard.
MultiBank Group
They answer quick and easy to navigate
They answer quick and easy to navigate
24 March 2026
Unprompted review
Reply from MultiBank Group
Dear Francis,
We appreciate your feedback. We are pleased to know that our team was able to assist you with your account and provide the support you needed. We will continue to maintain this level of service.
MultiBank Group
RODRIGO ELIZONDO MAYER SERRA
RODRIGO ELIZONDO MAYER SERRA - acouunt - 937004
I have been waiting for my withdrawal from MultiBankFX for 12 days now.
While the platform itself seems fine, the delay in processing withdrawals is a bit concerning. I understand that verification and internal procedures can take time, but this duration feels longer than expected.
I would appreciate a clear update on the status of my request and a faster resolution.
Hope the issue will be resolved soon.
24 March 2026
Unprompted review
Reply from MultiBank Group
Dear Rodrigo,
We regret to hear about your concerns regarding the withdrawal timeline.
Please note that withdrawal requests are processed in accordance with standard procedures and may take several working days depending on the payment method and verification requirements. While we strive to complete all transactions as efficiently as possible.
We would also like to inform you that we reached out on March 25th to request additional details; however, we have not yet received a response from your side.
We remain committed to ensuring a smooth and transparent experience for all our clients.
MultiBank Group
Special thanks to Oscar for helping me…
Special thanks to Oscar for helping me with my concern.
19 March 2026
Unprompted review
Reply from MultiBank Group
Dear Peter,
Thank you for your thoughtful feedback. We’re pleased to know that your concern was handled smoothly and that you had a positive experience with our team. We look forward to continuing to support you.
MultiBank Group
Oscar was really helpfull with thr…
Oscar was really helpfull with thr doubts I had!
19 March 2026
Unprompted review
Reply from MultiBank Group
Dear Enrique,
Thank you for sharing your experience. We are pleased to know our team was able to assist you effectively. Your satisfaction is important to us, and we remain committed to providing you with the highest level of service.
MultiBank Group
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