I really appreciate your help and support. I was able to contact the company and a live support was a le to guide me who I needed to contact, it was a great experience. Kind regards, Julio A Barri... See more
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I had an issue with my trading account which was not allowing me to open a new positions, so I contacted the customer service. Mr Oscar an agent from Mex global customer services was a great help to r... See more
Company replied
Amazing company! always helping me when i need it, they have clear rules, are always correct and theyre support team is amazing, today I was helped by Oscar and he gave me great service with finding t... See more
Company replied
"I am very impressed with MultiBank Group’s customer service. I’d like to specifically thank Mark for his professionalism and incredibly quick responses. He was very helpful and made the whole process... See more
Company replied
Company details
- Alternative Financial Services
- Asset manager services
- Cryptocurrency Service
- Gold and silver trading company
- Stock broker
Written by the company
MultiBank Group, established in California, USA in 2005, is a global leader in financial derivatives, serving over 2 million clients across 100 countries with daily trading volumes exceeding $30 billion. Renowned for its innovative trading solutions, robust regulatory compliance, and exceptional customer service, the Group offers an array of brokerage services and asset management solutions. It is regulated across five continents by 17+ of the most reputable financial authorities globally. The group’s award-winning trading platforms offer up to 500:1 leverage on a diverse range of products, including Forex, Metals, Shares, Commodities, Indices, and Cryptocurrencies. MultiBank Group has received over 80 financial awards recognizing its trading excellence and regulatory compliance. For more information, visit MultiBank Group’s website at multibankfx.com.
Contact info
www.facebook.com/multibankgroup, www.instagram.com/multibank_group/, Dubai, U.A.E.
- 800 203040
- cs@multibankfx.com
- multibankfx.com
Breach of guidelines
Oscar is a very good person that helped…
Oscar is a very good person that helped me with my issue
18 March 2026
Unprompted review
Reply from MultiBank Group
Dear Arman,
Thank you for your feedback. We are pleased to hear that our team was able to assist you and resolve your issue effectively. Providing helpful and reliable support is always our priority.
MultiBank Group
Oscar help you me regarding about my…
Oscar help you me regarding about my concern and he response very quickly am very satisfied.
19 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to hear that our team was able to assist you promptly and address your concerns efficiently. We appreciate your trust and look forward to continuing to support you.
MultiBank Group
Thanks for Matt who assisted!
18 March 2026
Unprompted review
Reply from MultiBank Group
Dear Paul,
Thank you for your feedback. Our team is delighted to hear that you had a positive experience and that the assistance provided met your expectations. We remain committed to delivering the highest level of service and support at all times.
MultiBank Group
Becky is very helpful to access my full…
Becky is very helpful to access my full account
16 March 2026
Unprompted review
Reply from MultiBank Group
Dear Analyn,
We appreciate you taking the time to share your feedback. We’re pleased to know that you received the support needed to access your account. Your trust is highly valued.
MultiBank Group
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re pleased to know that you received meaningful support and that your experience was a positive one. We truly appreciate your trust.
MultiBank Group
Prompt and courteous and most current…
Prompt and courteous and most current information of inquiry which was greatly appreciated.
Thank you Matt
15 March 2026
Unprompted review
Reply from MultiBank Group
Dear Janie,
Thank you for your review. We are glad to know that the assistance you received met your expectations and helped address your inquiry. We appreciate you taking the time to share your feedback.
MultiBank Group
Best broker for EU people
Best broker for EU people, with great customer service.
12 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your kind feedback. We are delighted to know that your experience with our services and customer support has been a positive one. We truly appreciate your trust.
MultiBank Group
I would like to commend Avraam from…
I would like to commend Avraam from MultiBank FX who assisted me when I first created my account.
From the very beginning, Avraam reached out and guided me through the entire process, making sure everything was set up properly. What really stood out was how welcoming and supportive he was — he made me feel like I was speaking with an old friend rather than just a broker.
He went above and beyond by patiently answering my questions and offering help whenever I needed it. Even after my account was transferred, he still took the time to respond to my queries and made sure I was comfortable navigating the platform.
It’s rare to encounter someone who provides this level of genuine support and professionalism. I truly appreciate the effort and dedication he showed in helping me get started with MultiBank FX.
Thank you, Avraam, for the excellent service and support!
12 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for sharing your experience and for your thoughtful feedback. We are delighted to know that your onboarding experience was supportive and that the assistance provided helped make your account setup and platform navigation comfortable.
We truly appreciate you taking the time to recognize the level of service provided and are pleased to have you trading with us.
MultiBank Group
Thank you Mark for the prompt response
12 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We are pleased to know that your inquiry was addressed promptly and that you had a positive support experience.
MultiBank Group
Bed company
ANDREY MOROZOV - trade account - 932618
I want to share my negative experience with this company. I decided to trade on this platform, deposited funds, traded, and ended up with a loss. I then submitted a withdrawal request. Not only did I not make any profit, but they have also been holding my money for more than ten days. A very suspicious company.
12 March 2026
Unprompted review
Reply from MultiBank Group
Dear Andrey,
We regret to hear about your concerns.
Please note that your withdrawal request was processed and released on the same day it was submitted, in accordance with our standard procedures. We remain committed to ensuring timely and transparent handling of all client transactions.
We take such matters seriously and would appreciate the opportunity to clarify any misunderstanding. Kindly contact our support team should you require any further confirmation or assistance.
MultiBank Group
Hi Ian
Hi Ian, thank you so much for your help as requested. I'm very happy with how well you responded. Your technical support is truly urgent and addressed my concerns well. Once again, thank you very much for your help.
11 March 2025
Unprompted review
Reply from MultiBank Group
Dear Simao,
Thank you for your feedback. We are pleased to know that your request was handled with care and that the support provided addressed your concerns effectively. We truly appreciate your trust.
MultiBank Group
Thank you Oscar for the assistance in…
Thank you Oscar for the assistance in walking me through the demo account creation and bring patient in answering all my questions!
10 March 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re pleased to hear that your demo account setup was smooth and that all your questions were answered. Our team is always here to support you.
MultiBank Group
Mattt was first class
Thanks to Matt for the quick & excellent speed of his dealing with my request. First rate support!
8 March 2026
Unprompted review
Reply from MultiBank Group
Dear Barry,
Thank you for your kind feedback. Our team is delighted to know that your request was handled promptly and with the high standard of service we strive to deliver. We truly appreciate your support and remain at your service.
MultiBank Group
Very kind and quickly answer
3 March 2026
Unprompted review
Reply from MultiBank Group
Dear Sondous,
Thank you for your kind words. Our team is glad to know that you received attentive assistance and a prompt response. We’re always here to help.
MultiBank Group
Thanks to Luke for the quick reply...
Thanks to Luke for giving a quick answer to my question about making an initial withdrawal. I thought I made a mistake, but his quick reply made me realize I did it all correct.
28 February 2026
Unprompted review
Reply from MultiBank Group
Dear Misael,
Thank you for your feedback. We’re pleased to know that our team was able to assist you promptly and clarify your concerns regarding your withdrawal.
Providing clear and timely support is always our priority, and we remain committed to ensuring a smooth experience for our clients.
MultiBank Group
Doubts solved in chat
Agent Oscar help me with some doubts and he gave me all the answers.
27 February 2026
Unprompted review
Reply from MultiBank Group
Dear Client,
Thank you for your feedback. We’re pleased to know that our team was able to assist you with your questions and provide clear and helpful answers. Your satisfaction is important to us, and we remain committed to delivering reliable support at all times.
MultiBank Group
I had a doubt with one payout and Luke …
I had a doubt with one payout and Luke answered all my questions really quick and clear , the customer service is one of the best!!!
26 February 2026
Unprompted review
Reply from MultiBank Group
Dear Mario,
Thank you for sharing your experience. We’re delighted to hear that your questions were handled promptly and with clarity. Providing efficient and transparent support is always a top priority for us, and we truly value your feedback.
MultiBank Group
The customer service I received from…
The customer service I received from Ian was excellent. I feel a sense of security knowing there is capable customer service available.
25 February 2026
Unprompted review
Reply from MultiBank Group
Dear Christopher,
We appreciate you taking the time to share your experience. We’re pleased to know that the support provided met your expectations and strengthened your confidence in our services. Our team is always here to assist you.
MultiBank Group
They are the worst broker ever seen
They are the worst broker ever seen. They will without any proper proof they will just deduct your bonuses or profit and accuse you of abusing system.
Continuing to my review:
your compliance if they can’t provide any proof of abusing the system then your so called Multibank no matter how many regularities they are enrolled with if they have to blame one without proof and deduct bonuses or reverse bonus then nothing can be done against your so called policies. I would suggest people to stay away from this Multibank. Prove me wrong and then accuse me of being abusing your policies. Do not just come up with your terms and conditions as you do not want to give bonuses or profits to people.
23 February 2026
Unprompted review
Reply from MultiBank Group
Dear Sunil,
Thank you for taking the time to share your feedback. We take all client concerns seriously and are committed to maintaining the highest standards of transparency, fairness, and regulatory compliance.
Multibank Group operates under 18+ regulatory licenses across multiple jurisdictions worldwide and strictly adheres to the regulatory frameworks and compliance standards set by these authorities. Our policies and procedures are designed to ensure a fair and secure trading environment for all clients, and they are applied consistently and without exception.
Where account actions are taken, they are based on internal compliance reviews conducted in accordance with our Terms and Conditions and regulatory obligations. These measures are implemented to protect the integrity of our trading environment and to safeguard all participants.
If you would like us to review your case further, please feel free to contact our support team directly with your account details, and we will be happy to assist you.
We appreciate your understanding.
MultiBank Group
my whole account balance of 1515 usd…
my whole account balance of 1515 usd from my acc#89030500 deducted without any reason upon asking they didn't giving any proofs or solid reason, they just deducted my balance because i made good profit from market conditions.Also they are behaving arrogantly support told to contact legal team , legal team told to contact support team.Very Childish and non professional behavior.
Before filing official complaint to all regulations especially to ASIC.I am requesting you to give my amount back.
30 January 2026
Unprompted review
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