Multitrip.com Reviews 

31,626
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating the website and the clarity of information provided, making the process of obtaining insurance straightforward and quick. Many people highlight the reasonable and competitive pricing, even for those with medical conditions, and appreciate the extensive coverage offered. The staff are frequently described as professional, helpful, and friendly, contributing to an excellent overall service experience. However, some customers also noted significant price increases upon renewal, with explanations not always provided, and occasional difficulties with logging into the online portal or retrieving passwords. A few other people also felt that some staff members exhibited a brusque or unhelpful attitude, and experienced issues with customer service response times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is easy to navigate,... See more

Price

Consumers generally express satisfaction with the pricing, often describing it as reasonable, good, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, quick, and easy... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate, clear, and simple to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate the quote system. When detailing medical information they give concise instructions and choices. Good targeted benefits. For example a 3 hour delay at an airport can grant you access... See more

Company replied

Rated 5 out of 5 stars

I have been using multi trip insurance for number of years and have always been very satisfied with the service. My renewal quote this year was quite expensive. That said I still wanted to use them... See more

Company replied

Rated 5 out of 5 stars

Firstly I am not the best at doing things online, This site was easy to navigate and very clear to understand. Great prices even with my medical issues. Would definitely recommend.

Rated 5 out of 5 stars

I had problems logging into my account and could not cancel before my policy was renewed. Temi, from the customer team, was very quick to respond and help with both issues, which are now resolved. Tha... See more

Company replied


Company details

  1. #115 of 226 best companies in Insurance agency

Written by the company

Multitrip.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At Multitrip.com, you can choose between Multi-Trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption and Excess Waiver. There are also special deals for families and couples for you to enjoy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.6

All reviews

(31,626)

1,174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great prices

26 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Fionnuala,

Thank you for sharing your experience with us. It’s always so helpful to hear that what we do is working well for you. Thanks for being part of the journey.

Kind regards,
Temi.

Rated 5 out of 5 stars

Apart from doubling in price as I’m a…

Apart from doubling in price as I’m a year older!!! Always great service and clear explanations of my cover .

26 June 2026
Multitrip.com logo

Reply from Multitrip.com

Dear Gill,

We appreciate your feedback and are glad to hear our service and explanations were great. We understand your concern about the price increase; these adjustments reflect various factors.

Kind Regards
Rahul

Rated 5 out of 5 stars
Multitrip.com logo

Reply from Multitrip.com

Hi Denise,

Thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 5 out of 5 stars

Didn't have to use it thankfully but it…

Didn't have to use it thankfully but it was a simple easy process to purchase and gave us a little peace of mind.

5 September 2025
Multitrip.com logo

Reply from Multitrip.com

Hi,

We're glad you had a positive experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 4 out of 5 stars

I found it straight forward and liked…

I found it straight forward and liked the comparison with Laya to make it easy to choose

20 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi John,

It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding. Thanks for taking the time to share your experience.

Kind regards,
Temi.

Rated 4 out of 5 stars

Easy and affordable

Easy to use.
Affordable price.
Straight forward.

25 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Raquel,

We appreciate you taking the time to leave us a review. We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind regards,
Temi.

Rated 4 out of 5 stars

Everything was explained fully and…

Everything was explained fully and clearly

25 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Pauline,

Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.

Kind regards,
Temi.

Rated 5 out of 5 stars

Great price .so friendly and…

Great price .so friendly and professional

25 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi John,

Thanks for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us motivated.

Kind regards,
Temi.

Rated 1 out of 5 stars

7 hour flight delay from ryanair

7 hour flight delay from ryanair. Multitrip told me overt he phone that I was entitled to €750 claim minus €75 excess.
Just rang there again and it seems I was lied to. and I am entitles to nothing at all for the delay. You SCUMBAGS

24 June 2026
Unprompted review
Multitrip.com logo

Reply from Multitrip.com

Hi Padraig,

I’m very sorry to hear about your experience and the frustration this has caused you. I’ve tried to reach out to you to get more information so that I can locate your account and review what happened, but unfortunately I haven’t received a response yet.

To help us look into this and see what we can do to make things better, please contact us by email at info@multitrip.com or call us on 01 485 4114. Once again, my sincere apologies for the inconvenience, and I hope to hear from you soon so we can address this properly.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Always use this site and will continue…

Always use this site and will continue to do so

17 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind regards,
Temi.

Rated 5 out of 5 stars

Ease of sorting out my travel insrance…

Ease of sorting out my travel insrance would use again

25 June 2026
Multitrip.com logo

Reply from Multitrip.com

Dear Jeffrey,

We're so glad to hear that sorting out your travel insurance was an easy experience for you. Thank you for your positive feedback; we truly appreciate it!

Kind Regards
Rahul

Rated 5 out of 5 stars

Agent fully explained health screening…

Agent fully explained health screening and no need as we have VHI cover

24 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi David,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Easy to menuver through

Easy to menuver through, and price

24 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Patricia,

We appreciate you taking the time to leave us a review—it means the world! We don’t take feedback lightly, and knowing we made a positive impact really gives our team energy and focus.

Kind Regards,
Victoria

Rated 4 out of 5 stars

Great value insurance

Great value insurance although (luckily) iv'e not use it.

17 September 2025
Multitrip.com logo

Reply from Multitrip.com

Dear Nick,

We appreciate your positive feedback on our insurance value. We are glad to know you're satisfied.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very friendly efficient service

Very friendly efficient service

24 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Michelle,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Nice to speak to someone on the phone

Nice to speak to someone on the phone.
Got the policy I needed.

23 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Kenneth,

Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kind Regards,
Victoria

Rated 5 out of 5 stars

I found the whole experience very fast

I found the whole experience very fast, and it was very easy to use the online portal. The price was very reasonable.

23 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Ken,

Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Easy enough to navigate the information,

Easy enough to navigate the information needed from me, quick and easy.

23 June 2026
Multitrip.com logo

Reply from Multitrip.com

Hi Barbara,

Your feedback brightened our day. Kind words like yours fuel the passion behind everything we do. So glad you had a great experience.

Kind Regards,
Victoria

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