I bought a bodyboard online. Ignacio contacted me because the board they had was signed and waxed by the designer Amaury Lavernhe and so it wasn’ in it’s original packing anymore : very delicate to a... See more
Company replied
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I am giving 5 stars not because everything went smoothly but because of how Mundo-Surf handled the fact that it didn’t. My surfskate didn’t arrive when expected (not too surprising with covid/xmas) an... See more
Great experience. I bought a female wetsuit and I got the best service and advice from the staff. Will definitely come here again.
Company replied
I bought a surfboard. Mundosurf shipped it to Germany and everything went well. Surfboard was well packed and on time. The customer support was via WhatsApp quite easy and they responded quickly. Than... See more
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Company details
Written by the company
Tienda de surf, bodyboard y skate.Gran variedad de tablas, quillas, leash, grip, fundas, trajes de neopreno y accesorios surferos. Compra online o en nuestra tienda de sevilla.
Contact info
calle de la tecnología 22, 41120, Gelves, Spain
- 00 (34) 955 439 494
- info@mundo-surf.com
- mundo-surf.com
4.6
Excellent
452 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MundoSurf
Thank you, Lorenzo, for your perfect review!
We’re really pleased to hear that you had such a great experience with us and that you couldn’t recommend us more. Feedback like yours is exactly what we aim for — a perfect service and a smooth, reliable experience.
We truly appreciate your trust and recommendation. If you ever need anything again, we’ll be here to help you just as quickly and efficiently.
Thanks again for choosing us!
Perfect ❤️
Perfect ❤️
Super fast delivery. Well packed. And I got my dream wetsuit 100€ cheaper than on other websites … I’m really happy about this purchase
6 April 2026
Reply from MundoSurf
Thank you so much, Lidia! 😄❤️
We’re thrilled to hear everything was perfect, with super fast delivery, great packaging, and that you found your dream wetsuit at such a great price!
Enjoy it in the water and thanks for trusting Mundo Surf! 🏄♂️🌊
Great experience
Great experience. I bought a female wetsuit and I got the best service and advice from the staff. Will definitely come here again.
1 April 2026
Unprompted review
Reply from MundoSurf
Thank you so much for your review! 😄
We’re really happy you had a great experience and that our team could give you the best service and advice for your wetsuit.
We look forward to seeing you again at Mundo Surf! 🏄♂️🌊
Reply from MundoSurf
Thank you so much for your review, Fernando! 😄
We’re glad you found our service excellent from purchase to delivery. In Mundo Surf, we always strive to make your experience smooth and enjoyable.
We look forward to helping you again soon! 🏄♂️🌊
Reply from MundoSurf
Thank you so much for your review, Liam! 😄
We’re glad your resin supplies arrived with quick delivery and that the products met your expectations—just as they should be.
Thanks for trusting Mundo Surf, and we hope to see you again soon! 🏄♂️🌊
bodyboard signed by Amaury Lavernhe
I bought a bodyboard online. Ignacio contacted me because the board they had was signed and waxed by the designer Amaury Lavernhe and so it wasn’ in it’s original packing anymore : very delicate to ask me ifvthat was ok to me ! The delivery was a very bumpy path but Mundo Surf was there all the way to get it delivered: excellence in products and service.
28 January 2026
Unprompted review
Reply from MundoSurf
Thank you so much Bert for sharing your experience with Mundo Surf! 😊
We’re really happy to hear that you appreciated being contacted personally regarding the bodyboard, especially about the fact that it was signed and waxed by the designer Amaury Lavernhe and therefore no longer in its original packaging. Transparency and honest communication are very important to us, so it’s great to know you valued that detail.
We’re also glad we could support you throughout the delivery, even when the process turned into a bit of a bumpy path. Being there for our customers from purchase to final delivery is a key part of our online service.
Thanks again for trusting Mundo Surf. Providing excellent products and service to our bodyboarding community is always our goal. We hope to see you back soon at www.mundo-surf.com
🏄♂️
I bought a surfboard - everything went perfect
I bought a surfboard. Mundosurf shipped it to Germany and everything went well. Surfboard was well packed and on time. The customer support was via WhatsApp quite easy and they responded quickly. Thank you!:)
12 January 2026
Unprompted review
Reply from MundoSurf
Thank you for your feedback Deborah! We’re glad your surfboard arrived on time and well packed, and that our customer support via WhatsApp was helpful and responsive. We appreciate your trust in our surf, bodyboard, and skate store!
Ignacio from Customer Service
Reply from MundoSurf
Merci beaucoup pour votre commande et votre message.
Ignacio, service client
illegal transaction
We have noticed that the company Mundo-Surf has debited 458.25 euros from our corporate card, even though we do not know the company or have any account or previous relationship with them.
According to our bank, the transaction was made by Mundo-Surf on June 26, 2025.
We have asked the company to immediately investigate this matter and refund the amount incorrectly debited.
We await their response and look forward to hearing from you as soon as possible.
26 June 2025
Unprompted review
Reply from MundoSurf
Dear Elgruvan,
As we explained by email, we have looked into the charge of €458.25 made on June 26, 2025, and can confirm that it corresponds to an online purchase made on our website using your card details. The invoice for this order was sent to you by email.
If you do not recognize this transaction or believe it was made without your authorization, we kindly recommend contacting your bank. Your bank will then investigate the transaction and liaise with us accordingly.
Regards,
Sebastian, Customer service
Very helpful and patient
Very helpful and patient. They walked me through all the options and helped me understand what I was looking for in a board.
13 June 2025
Unprompted review
very high quality and great customer…
very high quality and great customer experience! Thanks a lot. strongly recommend!!
27 May 2025
Unprompted review
Not reputable
Not reputable! If you want to return something, you don't get a refund, just a voucher. The real problem, however, is that this voucher is only valid for one year. After that, it expires, and your money is gone.
I only know of such practices from dubious businesses that don't act in the best interests of their customers.
5 May 2025
Unprompted review
Reply from MundoSurf
Dear Sv B,
Thank you for your feedback.
We’re sorry to hear that you were not satisfied with our return policy. At Mundo-Surf, we actually go beyond the legal requirement by offering a very flexible return period of up to 100 days, compared to the 14 days mandated by law.
However, as stated in our return policy, returns made after the initial 14-day period are refunded in the form of a store credit, rather than a monetary refund. This credit is valid for one full year, giving our customers ample time to use it.
We understand that this may not meet everyone’s expectations, but our policy is designed to be fair and more generous than many in the industry. That said, we appreciate your feedback and will continue to look for ways to improve our service.
Best regards,
Sebastien
Customer Service Team
Mundo-Surf
Huge choice and great Consulting
Very professional Consulting and lits of choices.
10 April 2025
Unprompted review
all was perfect:)!
16 December 2024
Unprompted review
Very fast !!!!!!!!!!!!!
9 October 2024
Unprompted review
deplorable site.
deplorable site.
I ordered a surf helmet which was not delivered and I cannot get a refund.
30 August 2024
Unprompted review
Reply from MundoSurf
Bonjour Sophie,
Désolé pour le retard dans la réponse, mais ton colis a eu 3 tentatives de livraison sans succès car le transporteur a indiqué qu'il manquait des informations dans l'adresse. Nous avons proposé que tu récupères le colis dans un point de retrait, mais tu ne voulais pas le faire.
Finalement, l'entreprise de transport l'a renvoyé à notre bureau et nous avons procédé au remboursement de ta commande.
Nous restons à ta disposition pour toute question.
Cordialement,
Ignacio du service client.
The worst service imaginable
The worst service imaginable. They sent a faulty Ripcurl watch for my sons 11th birthday and we sent it back. We waited over a year with many phone calls to a guy called Ignacio ...to summarise it never got fixed and we never received a new watch....this company is an absolute joke avoid at all costs !!
28 May 2024
Unprompted review
Reply from MundoSurf
Hi Jonathan. When we receive you claim, we send all the info to Rip Curl to repair your watch. The thing was the Rip Curl returned it without repair. After this, we claimed again and we decided to send you a new one from the factory.
We hope you are enjoying the new one.
Avoid shopping with them! Poor customer service
I'm writing this review to share a deeply frustrating experience with Mundo Surf, particularly regarding their delivery process and customer support. My anticipation for the products I ordered quickly turned into a nightmare due to their delivery service's negligence and the company's lack of accountability.
Firstly, the delivery service partnered with Mundo Surf demonstrated a complete disregard for customer satisfaction. Not once did I receive a call or any form of communication regarding the delivery of my package. This lack of communication was not just inconvenient but also incredibly unprofessional. The situation worsened when my package was sent to a location extremely far from my residence, making it virtually impossible for me to retrieve my order. Such carelessness in handling deliveries is unacceptable and speaks volumes about the lack of coordination and respect for the customer's time and resources.
Adding insult to injury, Mundo Surf's response to this debacle was utterly disappointing. My attempts to reach out for support and arrange for a solution were met with silence. No replies, no guidance, and certainly no attempt to rectify the situation. It's as if my concerns and my business with them were of no value. This silence and inaction on their part felt like a blatant disregard for customer service and satisfaction.
To make matters worse, Mundo Surf kept the payment for the order they failed to deliver properly. This act alone feels akin to theft, taking money for a service not rendered as promised, and then ignoring the customer's pleas for assistance or a resolution. On top of that, they are not answering to my texts anymore!!
I strongly urge potential customers to reconsider purchasing from Mundo Surf. The ordeal I went through, from the delivery service's failure to communicate and deliver my package appropriately, to Mundo Surf's lack of customer support and accountability, was not only a waste of my time and money but also a significant source of stress and disappointment. Please, think twice before ordering from this place.
1 March 2024
Unprompted review
Reply from MundoSurf
Good morning Heloise, and thank you for your order. We are sorry to hear about this unpleasant experience you had.
However, your order was shipped on the agreed date, February 8th, and the shipping company attempted to deliver it to your address without success. As a result, your order was deposited at a Parcel Shop for your collection, which was located 1.9 kilometers from your residence.
We have been in contact with the GLS company through emails to arrange for delivery, but the agreed delivery attempt had already been made.
Regarding communication with us, we cannot understand your complaint as we have been in constant contact via WhatsApp since February 13th until this past Monday, March 25th, trying to find a solution to your problem.
Since the order was not collected within the agreed time frame by the GLS company, it has been returned to our warehouse, and your order was already refunded.
We hope to be able to assist you with anything you may need in the future, and we assure you that everything will go smoother.
Best regards,
Ignacio, Customer Support.
Great service on overseas shipping
I am in the United States and was looking for particular O'Neill product that was no where to be found at any surf shop. It was a Hyperfreak Padded vest which is apparently discontinued, but Mundo-Surf still had them in stock. I was nervous to order from overseas, but I went ahead and ordered 2 of them. Package was at my door in 3 days. Same price I would have paid in the US. I love Mundo-surf and can't thank them enough for getting me the vest and the great quick service.
15 September 2023
Unprompted review
Buy here with confidence.
Buy here with confidence. Quick dispatch and delivery. Excellent customer Service - could not have been more helpful. Thanks Ignacio. 😊
7 March 2023
Unprompted review
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