I bought 3 bodyboards with 3 biceps leashes. One of the bicep leashes came without the black insert to connect to the board so could not use one of the new boards.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with my experience with Mundo Surf. I ordered a board bag recently, but unfortunately I chose the wrong size myself and it didn’t fit my board perfectly. I contacted their support tea... See more
Company replied
I bought a bodyboard online. Ignacio contacted me because the board they had was signed and waxed by the designer Amaury Lavernhe and so it wasn’ in it’s original packing anymore : very delicate to a... See more
Company replied
I am giving 5 stars not because everything went smoothly but because of how Mundo-Surf handled the fact that it didn’t. My surfskate didn’t arrive when expected (not too surprising with covid/xmas) an... See more
Company details
Written by the company
Tienda de surf, bodyboard y skate.Gran variedad de tablas, quillas, leash, grip, fundas, trajes de neopreno y accesorios surferos. Compra online o en nuestra tienda de sevilla.
Contact info
calle de la tecnología 22, 41120, Gelves, Spain
- 00 (34) 955 439 494
- info@mundo-surf.com
- mundo-surf.com
4.7
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great !
quick delivery, items as expected, surfboard delivered in good shape
7 October 2021
Unprompted review
Thank you very much!!!
Thank you very much!!!
5***** for the customer support.
🤝🤝🤙🤙🤙🤙
15 September 2021
Unprompted review
Made my Board took them like 3 months
Made my Board took them like 3 months to make. They set it was due to covid. Which is ok. But now the shipping is already 2 weeks in and I don't have any information about it. Communication thru anything is not good.
I just hope my surf will come in a good shape and or it will even come to me....
Not happy at all.
13 August 2021
Unprompted review
over priced courier fees for boards and then took 19 days to arrive.
Good website (the irony that their automated algorithm sent me an email asking me for a Trustpilot review 12 days before my products even arrived ....LoL!!). Good range of products. Easy to order. But took 19 days for delivery from Spain to France for a board at a fee of 60 Euros for the courier. Carlos at Mundo surf tried to say this was all because of two bank holidays and weekends. Yes maybe a few days extra beyond 3-4 but 19 days to deliver??? They wouldn't even offer me a % refund or a voucher or something as an apology. It's hardly what you want for your first e-commerce experience when trying out a company you have not bought from before! (no doubt they will come on here and play it down or ignore me altogether)
24 June 2021
Unprompted review
Reply from MundoSurf
Hello Simon,
Again, sorry for the delayed in the delivery of your Surfboard. You have placed your order on May 6th at 1am, and we have shipped your surfboard on the same day. Unfortunately, our carrier deliver your package late, even if there was 2 days off in France.
We will cover 75% of the shipping cost as an apologise, you will receive a voucher by mail.
I hope you give us a 2nd opportunity!
Regards,
Seb
Customer service
Excellent and prompt service!
28 April 2021
Unprompted review
Disappointing customer service
Disappointing customer service. I will look for alternative providers next time.
28 April 2021
Unprompted review
Reply from MundoSurf
Hi Eduard, Can you please tell me a bit more about the inconvenient you add with our customer service on mundo-surf.com? It would be very useful to improve our service,
Regards,
Sebastian
Customer service
Received my order within 2 days
Received my order within 2 days. Super!
15 April 2021
Unprompted review
very good nice
1 April 2021
Unprompted review
Excellent
Excellent! They always respond fast and my order arrived super fast and in good shape. Good communication.
1 April 2021
Unprompted review
You send me the wrong wheels.
You send me the wrong wheels.
Yes it's the right brand, size, quality. But it's not the same as in the picture. I want the wave pattern one but you send me the old model.
24 March 2021
Unprompted review
Reply from MundoSurf
Hi CK and sorry for the inconvenience, can you please tell me you order reference so we can check and fix the issue?
Regards,
Sebastian
Thank you so much
Thank you so much. Super fast delivery in France, all good. Salute.
26 February 2021
Unprompted review
Great serviceGreat service, super fast delivery
Great service, super fast delivery
24 February 2021
Unprompted review
Fast shipping good service
12 February 2021
Unprompted review
Always reliable service.
11 February 2021
Unprompted review
Mundo is such o a great shop that I…
Mundo is such o a great shop that I would definitely buy from them again. Their customer service is top notch! Always answered any concerns I had in a timely manner. Prices are great and shipping to the US from Europe was unbelievably fast.
11 February 2021
Unprompted review
Great service
Great service, great delivery, product availability and prices. Recommended 100%!
4 February 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.