MundoSurf Reviews 

The chat function was working well, but the email reply took quite a long time sometimes. But overall I was happy with the customer service and shopping experience.

Easy and fast, thank you mudo surf

I returned an order early December as the website said the bodyboard bag I ordered held two boards - we could hardly fit one in. It was received back by Mundo Surf on the 14th December and its return was acknowledged via webchat. I was told a refund would be issued within 72 hours. It didn’t happen. I have since emailed twice, watsapp messaged, sent messenger via FB and spoked again via web chat to an agent who said ‘my mate issues the refunds’ When asked how long that would take he again said 48-72 hours. (I screen shot all conversations) To date I have not received a refund.
When the original order was placed I didn’t receive an email confirmation but thankfully took a screen shot of the details. Customer service is appalling. Order at your peril. I would certainly NOT recommend this company to anyone. Update~ refund received 28/12 ~ some 14 days after they received my order back. To date I have never received any communication via email of either the order, tracking, or any refund notification. I had to wait for my credit card statement to arrive to find out. Communication/customer service is dire.

The website indicated a 10 days delivery time for the skate but it took more than a month because they were out of stock. They always replied to my emails quickly. I’d buy again but I’d ask about their stock first.

I am giving 5 stars not because everything went smoothly but because of how Mundo-Surf handled the fact that it didn’t. My surfskate didn’t arrive when expected (not too surprising with covid/xmas) and the tracking link wasn’t working. I chatted with them on the website and they were immediately on to tracking the shipment. Got it the next day. The whole vibe made me feel like my order mattered and the board arrived perfectly packaged in time for Xmas.

Very good, helpful, delivery on time.

Great Service, great delivery.

Excellent experience, very fast shipping and nicely packaged. Product arrived fast and in excellent condition, I 100% recommend and will return!

Accurate communication, fast delivery.

The wetsuit arrived so fast I was shocked

Worst customer experience I have ever had in decades of ordering online. I ordered a board in March. Constant delays - I was told I would get the board in May and I got it in late October. I understand there can be delays due to covid but my main issue is that I was constantly told incorrect or plainly untrue information - like the board was being manufactured when it had not started, the board would be ready in another week when it would take several more months, the board is finished when it was not, the board is in shipping when it was not, being told they had no shipping tracking number etc. After they would tell me i would get it next week it would always move out a week. I had probably 40 emails back and forth over the space of 7 months with them feeding me incorrect information, and all the while they had my full payment. Constant frustration. Given what I have seen of other responses here I expect a defensive reply rather than any admission they could do better. That lack of willingness to see the issue is what will ensure others have the same experience.

Hi my package was not delivered as you mentioned in your email. Perhaps you can assist my telling me when will it be delivered? Thank you

Costumer updating and communication could be better. Although all issues solved.

Reliable and fast delivery from Spain to the Netherlands