Murphy Furniture Reviews 

481
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who provide good communication regarding arrival times. People are also very satisfied with the high quality of the products and the excellent overall service, noting the ease of ordering and the supportive, knowledgeable staff. However, some customers also noted issues with product quality, reporting instances of receiving damaged or faulty items upon delivery. Reviewers mentioned that some products arrived broken or were found to be faulty, leading to disappointment.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and transparent... See more

Product

Consumers find product quality to be positive, with many praising the excellent quality and workmanship of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, with many customers expressing delight and satisfaction from... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Factory outlet shop

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(481)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered perfectly.

We have a child with additional needs so making sure everything ordered was perfect and delivered on time with out changes was paramount and Murphys delivered that service without issue

27 March 2026
Unprompted review
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Reply from Murphy Furniture

HI Katrina, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

All perfect

All perfect

16 March 2026
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Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

I found Murphy’s service to be…

I found Murphy’s service to be straightforward and helpful. I bought my chair online and they did the rest. Delivered to my home 17 days later.. very professional .. Briege/Donegal

12 March 2026
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Reply from Murphy Furniture

Hi Briege, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very helpful shop staff/Manager & Delivery Guy!

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need to change dates for access to newly purchased apartment - made an already very stressful situation that bit easier - very impressed by friendliness and kindness shown.

5 March 2026
Unprompted review
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Reply from Murphy Furniture

Hi Sandra, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fantastic Experience

From start to finish a brilliant experience. Me and my Fiancé were looking for a new sofa. We picked one but went away to measure up to be sure and I came back a week later to order. Was told delivery would be two to three weeks but delivered a week and a half from ordering. The delivery guys were super polite, very helpful and very careful when delivering. The customer care was extremely helpful and overall a fantastic experience. We will be using them again. All the staff in Tallaght were faultless.

7 March 2026
Unprompted review
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Reply from Murphy Furniture

Hi Caroline, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars
Murphy Furniture logo

Reply from Murphy Furniture

HI Marguerite, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Easy to deal with .helpful and…

Easy to deal with .helpful and professional

12 February 2026
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Reply from Murphy Furniture

Hi Karen, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fast delivery everything came together…

Fast delivery everything came together one little problem there was no letters on the wood to see what went were but love the hall table it was prefect size and exactly what I ordered

12 February 2026
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Reply from Murphy Furniture

Hi Sharon, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Poor Packaged

We recently purchased a bed frame with storage from this company. Unfortunately, the first delivery arrived with a broken bed head. We had to wait a week with the bed frame in the middle of our room until it was replaced. The delay was due to their transportation schedule, which only operates on Wednesdays, despite us contacting them just 30 minutes after the initial delivery.
When the bed head was finally replaced, it arrived only in an open plastic bag, which was not professionally packaged or wrapped. Additionally, they placed the new bed head directly on the floor after removing the plastic bag, where their staff even stepped on it with their shoes. As a result, we now have to thoroughly clean the bed head ourselves.
Overall, we are not satisfied with the quality of the service or the handling of our purchase.

4 March 2026
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Thank you for taking the time to leave your feedback. We sincerely apologise for the frustration caused by the damaged headboard on your first delivery, and we understand that waiting a week for our next Wednesday delivery route was highly inconvenient with a disassembled bed in your room. We also want to provide some brief context regarding the replacement's packaging. Because your first item arrived damaged in its original box, our warehouse team proactively unboxed the replacement to thoroughly inspect it for quality control before sending it to you. It was placed in a protective mattress cover for transit, but we apologise if this gave an unprofessional impression. Our strict intention was to ensure you did not receive a second damaged item. We are very concerned to read your comments regarding how the headboard was handled once inside your home. Please be assured that this does not reflect our standard procedures. We take this feedback very seriously and are currently investigating the matter internally with the delivery crew involved.
We would appreciate the opportunity to speak with you directly to address this further and ensure you are fully looked after. Please reach out to our customer service team at 086 796 1359 / customercare@murphyfurniture.ie with your order number.

Rated 5 out of 5 stars

A well deserved 5 stars

Brilliant service from Start to finish. I got my new Spinal Max 3000 mattress delivered today.

Many thanks to your punctual delivery driver. It arrived in less than 1 week from time of purchase.

It was well packaged and as described. Email and phone communication was also great, so customer service is excellent.

Pleasure doing business with you guys. Thank you.

Kind regards
Mark

3 March 2026
Unprompted review
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Reply from Murphy Furniture

Hi Mark, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fast service ansmd excellent customer…

Fast delivery and excellent customer service. Would definitely buy from them again

23 January 2026
Unprompted review
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Reply from Murphy Furniture

Hi Breeda, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Customer service 👎

I bought an item in January that was faulty, replaced with another faulty item but not until MARCH. Such a dismissive and rude person with no customer service s skills or any idea of how to talk to actual people. It's really not good enough. I won't be back to shop here.

13 January 2026
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Reply from Murphy Furniture

Hi Shannon, we are very surprised and disappointed to read this review, as it does not reflect the timeline of events or the level of service our team provided. After you reported an issue with your self-assembled bed, our supplier had a replacement ready within two weeks. The delay until March occurred solely because our team was unable to reach you to arrange a suitable delivery time. As a gesture of goodwill, our team travelled to your home yesterday, dismantled the original bed, and fully assembled the new one for you completely free of charge. The person present at your home inspected the finished bed and confirmed to our staff that they were fully satisfied with it. We pride ourselves on going above and beyond for our customers. However, since you remain dissatisfied after we provided complimentary assembly and a perfect replacement, we have decided to cancel the order. Our team will contact you this morning to arrange and dismantle & collect the bed this week, after which full refund will be issued,

Rated 4 out of 5 stars

Delivery within the time stated

Delivery within the time stated when purchasing. Happy with the table but feel it looked quite different than the photograph. Much more grey in person. Good quality though and fit for purpose.

31 January 2026
Unprompted review
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Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Everything went smoothly!

Everything went smoothly. We got delivery in time. Delivery drivers were very polite and announced before arriving. The “Nevada 4 door wardrobe” is absolutely stunning and looks sturdy as well! Very happy with this experience!

8 February 2026
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Reply from Murphy Furniture

Hi Monika, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

my experience with murphy's was just so…

my experience with murphy's was just so easy to order and to deal with well done

11 September 2025
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Reply from Murphy Furniture

Hi Jannette, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fantastic company and amazing products…

Fantastic company and amazing products I was very happy with everything

13 December 2025
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Reply from Murphy Furniture

Hi Jacqueline, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Good quality chairs at a good price

Good quality chairs at a good price. Only problem was delivery. No communication at all from delivery company. I was literally getting into the car when they pulled up with the delivery.

19 January 2026
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Reply from Murphy Furniture

Hi Denise, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fantastic brilliant great wonderful…

Fantastic brilliant great wonderful James

16 January 2026
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Reply from Murphy Furniture

Hi Johnny, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great experience

Great experience. Easy to order. Staff in Naas store super friendly. Would highly recommend.

11 January 2026
Murphy Furniture logo

Reply from Murphy Furniture

Hi Peter, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Outstanding service

I saw a new sofa on Michael Murphy’s site that was exactly what I wanted but I also wanted matching armchairs which were not in stock. I made contact with them and Jessie dealt with my query . She was most helpful and responsive and ordered the matching armchairs and cushions I needed. The delivery team arrived today on the dot of the arranged time and delivered my new furniture and took away the old suite. Sincere thanks to Jessie and the delivery team who were excellent to deal with and did Michael Murphy’s furniture proud.

27 January 2026
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi William, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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