Murphy's Hair and Beauty Reviews 

357
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company, consistently highlighting the exceptional quality of customer service and support. Consumers frequently praise the exceptionally fast delivery times, mentioning that packages usually arrive the very next day and are securely wrapped to prevent damage. Shoppers are also very pleased with the wonderful quality products and the fabulous affordable prices available across the entire online store. However, a minority of people were dissatisfied with certain aspects, noting specific issues such as delivery problems, missing items from orders, a complete lack of tracking numbers, and a strong desire for more diverse postage options.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast shipping... See more

Product

Customers had ambiguous experiences with product, as many reviewers highlighted amazing items, fab prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect as always, I love this shop, very fast delivery, The creams are amazing I will continue to order from London to Shropshire arrived next day. Keep up the amazing work Murphy's.

Rated 5 out of 5 stars

Great seller ,had a problem with the delivery but I contacted company and they sorted it out straight away. 😊

Rated 5 out of 5 stars

I’ve used this company a couple of times now - no issues and super fast delivery. Would recommend. More postage options would be ideal.

Rated 5 out of 5 stars

Murphy’s sell good, quality products and deliver on time. Price are reasonable and competitive. I would recommend


Company details

  1. Hair product shop
  2. also in
  3. Barber Supply Shop
  4. Beauty product supplier

Information provided by various external sources

Murphy’s Beauty has been providing the best in black, Asian and mixed-race hair care and beauty for over 20 years. Our customers have been with us every step of the way, from one humble hair shop in Brixton to the launch of our online store. Proudly celebrating the beauty and diversity of our communities, we’re dedicated to making our customers not just look good, but feel good too.


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(357)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Not good enough!!!!

I ordered then heard nothing when I finally threatened to show you up as Con people I got a phone call from someone I could barely understand then eventually got a parcel with a different product in it and again when I tried to contact anyone I've been ignored again so all told they could improve in every aspect. And I'm still waiting to hear about why.i was sent the wrong product

10 January 2023
Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, very fast delivery, very good communication and contact throughout, only thing I wish they had more in stock than 4 but that's the only thing and thays not about the service which I'd totally use again very happy camper

2 January 2023
Rated 1 out of 5 stars

Product not received

My order came so quickly, but I didn’t have one of the products in my order which had been paid for.
I then sent an email about it asking for it to be sent out.
Not alone was the product not sent out, I was completely ignored.
Really unhappy

28 November 2022
Rated 1 out of 5 stars

Still haven't received my order

Still haven't received my order, having my order delivered by amazon shipping is useless it doesn't give enough information how and when to confirm, last minute message saying "Unfortunately, we ran into an issue when attempting your delivery" why I gave it 1 star as poor service.

10 October 2022
Rated 5 out of 5 stars

Genuine branded products with superfast delivery

Genuine branded products sold at reasonable prices and delivered very very quickly.

I bought hair care designed for black people on Saturday 1st Oct 2022, paid £2.99 for delivery and it was delivered via Amazon Delivery on Monday 3rd Oct 2022. Murphy's also provided updates as well as full tracking details.

I will buy from Murphy's Hair & Beauty again and I thoroughly recommend them - fantastic customer service.

1 October 2022
Rated 1 out of 5 stars

Wrong product delivered

I was sent a different product from the one I ordered (understandable as they look similar and have similar names). I put in a request for a replacement or refund, but have not received any feedback since.

28 September 2022
Rated 1 out of 5 stars

1 star is high, minimum I could give

1 star is high, I didn't order what was sent. Wasn't asked if it was OK to substitute. Swapped to a nut product. Rule 101 as a no no. Not happy with the service. Paid delivery for an item I didn't order and have an allergy too. No return slip in parcel. Very unhappy, basically just took my money! Won't use again and wouldn't recommend. If not resolved will be contacting trading standards

26 September 2022
Rated 5 out of 5 stars

Marvellous Murphy’s Hair & Beauty

Absolutely Amazing service! First time buying from this company. I ordered four products and they arrived next day even though I’d selected normal delivery. Arrived packaged really well with Amazon delivery. So pleased and really well priced hair products. Will definitely be ordering from them again. Thank you

13 September 2022
Unprompted review

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