Musclegun Ltd  Reviews 6

Reply from Musclegun Ltd

Apr 7, 2025

Hi there Louise

Thanks for your feedback and sincere apologies to hear that your order has not arrived, we can confirm your order was despatched on the 27th of March via DHL and we have checked the tracking for you and it states a number of unsuccessful delivery attempts.

To confirm the tracking number is 60120197750576 and this is the tracking link: https://www.dhl.com/gb-en/home/tracking.html?tracking-id=60120197750576&submit=1

To also advise, we have not received any communication from you up and until your e mail of today but apologies if you have tried reaching out, we do always reply to our customers typically within 24 hours.

In regards to your delivery however, we have e mailed you directly just to confirm your address is correct as to ensure DHL have the correct delivery information.

Many thanks

MuscleGun Team

Reply from Musclegun Ltd

Updated Feb 22, 2025

Hi there Gordon,
Sincere apologies that your device has arrived faulty, for reassurance we have replied to you directly via e mail confirming we can get this exchanged or alternatively offer a refund for you, we hope this helps.
Best regards
MuscleGun Team

Reply from Musclegun Ltd

Updated Aug 29, 2024

Hi Gary

Thanks for your review and feedback.

To confirm however, we have replied to you on both occasions where you have requested an update on your warranty exchange, the first response being on 28/08 where we confirmed to you that our returns team had organised your replacement device,

To advise however, we have been awaiting new stock of our Carbon Go arriving which has caused the slight delay in your replacement device being despatched, we do apologise for this.

For further reassurance, when you sent your further e mail (29/08) stating you had not received any response, we also replied to you shortly after that advising that the most recent email may have arrived in your spam folder but again reaffirming your replacement device had now been despatched.

To also confirm, the tracking number for your replacement product is 60120179260384 and this is with our couriers - DHL,

Many thanks again,

MuscleGun Team

Reply from Musclegun Ltd

Aug 29, 2024

Hi Stephen

Many thanks for your review and feedback but sincere apologies your device arrived with an EU charger,

To advise further, this is simply because since Brexit all of our EU related orders are shipped from our warehouse in Germany to serve all European countries and as such all of this inventory compromises of EU specification chargers.

The complication here lies in that Ireland being within the EU but using UK specification chargers meant that your order was shipped to EU specification.

After further review we can see though that our customer service team have shipped you an adaptor free of charge to remedy the problem.

Apologies though for any inconvenience caused.

Best regards

MuscleGun Team

Reply from Musclegun Ltd

Dec 16, 2023

Dear Serge,

To confirm we did reply to your e mail dated 22/10/23 the following day on the 23/10/23 requesting further information from you in relation to your purchase in order to start the process to organise a warranty replacement for you, to also clarify we have e mailed you this afternoon (16/12/2023) to confirm this and also provided a copy of the e mail sent to you 23/10/23.

As such we request that you please kindly check your inbox and spam folders for receipt of the e mails as noted above and then send us a short reply with the information requested and we will then deal with your warranty claim as a matter of urgency as customer satisfaction and experience is of paramount importance to us.

We look forward to hearing from you and getting this resolved.

Kind regards
MuscleGun Sales Support Team