Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card processing service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

5 Star!

From the first point of contact the team at MWBS were friendly but professional. All staff were knowledgeable but didn’t confuse the situation with technical financial jargon.
Highly recommend.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Very happy Brenton hare has been so…

Very happy Brenton hare has been so helpful and sorted me right out with a card machine really went above and beyond emailing me and he set it all up for me as I’m not really tec savvy give this man a raise also u remind me of max mofo lord of the dings sooooo funny I did not name my mum ding lol cheers mate

18 July 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service

⭐️⭐️⭐️⭐️⭐️ Outstanding Service — Couldn’t Have Asked for Better!

We chose Modern World Solutions after being recommended by Preset Form Glamour UK — and honestly, they were right to say these guys are the best in the business. The rates are unbeatable, and the service is on a whole different level.

From the initial call led by Dee, everything was smooth, clear, and professional. Then came Brenton, who handled the finalisation with absolute precision and care. He was phenomenal — knowledgeable, friendly, and genuinely invested in helping my business succeed.

If you’re looking for a provider that actually delivers on what they promise, Modern World Solutions is the one. The whole experience was seamless, and I couldn’t have asked for a better team to support my business growth.

Highly recommended — ask for Brenton!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

MWBS and Ricky Tsang

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and explained the benefits. We changed in June and have since benefitted from a faster connection lower fees and same day payment into my bank!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Joe has been fantastic

Joe has been fantastic so far. Been out to pitch to us and complete the sale. Arranged to come back for a run through of the new devices and software. Knows his stuff and is confident and very competent in explaining in layman's.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Disjointed

4 different reps called in one afternoon totally unaware anyone else had rung. Being a small business, this is immensely frustrating and time consuming. They wanted details of other providers offers which appears unethical, presumably so they can undercut them. This rings alarm bells.

2 July 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Hi Andrew,

Really sorry to hear this was your experience with us.

We can’t find any record of you being contacted 4 times in our CRM.

Industry practice is to request details of your current provider to qualify whether or not we can offer competitive rates.

However, if you’d like to help us improve our processes by giving us a bit more detail, please email info@mwbs.co.uk and we'll get back to you ASAP.

Apologies again.

Best wishes,
The MWBS Team.

Rated 5 out of 5 stars

Great support

Great support, fantastic product knowledge from Craig and help us seemlessly through the transition from one provider to MWBS. Would recommend to any business

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

Peter has been very helpful from the beginning. He has answered all our queries, and has managed to get us a better price. He helped with the installation and set up of our new credit card machine.
He has advised on PCI compliance and has made a process that was incomprehensible more straightforward.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

The Best Solution by Far!

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arrived in less that a week, Joe returned to support us. Amazing service and a total fit for our business. Totally recommend Joe (he is amazing and knows his stuff) have already been recommending him to my Colleagues. This is a low cost solution to modern methods of payment and totally mobile! Joe deserves more that 5 stars 🌟!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

SAVED ME MONEY

First of all ive saved money and for a very small business every penny counts. From the get go everything was explained to me very clearly, all the different options were made available. Brenton even went out of his way and helped me setup the machine. I am defintly tell all my people about Modern World.

10 March 2025
Unprompted review

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