My-Furniture 

Reply from My-Furniture

Jun 21, 2021

Good Afternoon Lydia - we are thrilled that you love your new furniture and that it is exactly what you wanted. We are however a little disappointed that you chose to give us just 3 stars when this appears to be something that we can easily rectify for you, as this is not something that normally happens. Customer satisfaction is very important to us, and it sounds like it is simply a new handle that is needed? Perhaps you could contact us directly and we can resolve this for you. Regards. My-Furniture

Reply from My-Furniture

Jun 7, 2021

Good Morning, and thank you for your time in writing the review. We are pleased that your delivery arrived within the chosen time slot, on the chosen date - however we are sad to hear that the driver did not ring the bell to inform you that it had arrived, please rest assured that we will look into this right away for you as we do retain the services of a professional carrier company, and expect a professional service at all times. That aside, we are really disappointed that you chose to leave a 1 Star review over this issue - especially given that your furniture did arrive as expected and the delivery situation, which whilst not ideal, was still successful and appears to be the only negative here. The order, dispatch and furniture itself are the things that we are completely in control of, so we are thrilled that you appear to be happy with these. We strive for excellence at all times and we sincerely hope that you enjoy your beautiful new furniture. Regards, My-Furniture

Reply from My-Furniture

Jun 2, 2021

Thank you for your review, however your partner did not have to assist.

Our delivery terms are incredibly clear in stating that any customer who cannot assist is welcome to contact us before making their purchase so that we can quote them for an upgraded 2 person delivery service, however of course this is at an additional cost.
The standard delivery that is offered, is a one person delivery service, and is naturally cheaper, and of course relies on the assistance of the customer. Many customers choose this option to keep costs to a minimum, but those with health issues, or who do not want to assist choose the upgraded service.

Unfortunately, you did tick the box to state that you fully understood the Terms & Conditions of the delivery, accepted the one person delivery, agreed to assist, and subsequently paid just $50.00 for your delivery, which is exceptional for the item delivered. We are sorry that you are disappointed, but we did everything that was expected to fulfil your order and delivery - we are glad to hear that your furniture looks fantastic.

In future, if you do wish to order again, please free to contact us first, and we will happily guide and advise you to avoid your partner having to assist,
Regards. My-Furniture.

Reply from My-Furniture

Jun 2, 2021

Good Afternoon,
We are sorry to read this, however also mystified why we have not received anything from you about this. With the exception of this review, which has not been viewed by us until today (02.06.21), we have received no emails or correspondence of any kind from you. We respond to all emails the same day, or the next business morning at the latest, we have online chat, and we have a phone line, so there are plenty of ways in which you could have contacted us, and we would have been glad to assist.

Firstly - We have to ask why you did not simply refuse the delivery, and then contact us so that we could have ensured all was set up for the correct date?

Secondly - We must clarify that, as you are aware from the T&Cs, all goods must be checked within 24 hours of receipt, especially in this case, as a claim would have needed to have been made against the carrier, within 24 hours of receipt, should there be any damage. This time duration has long passed. Luckily, our goods are very well packaged, and are also drop tested. The fact that you will be transporting them to another property is also another issue within this, as carrier damage claims cannot be made after such a journey, but as stated above, we have also passed the time stipulation for damages anyway.

We firmly believe in resolving issues for our customers, and we offer excellent Customer Service. Unfortunately, we are sad to say you have not allowed us to assist you with the issue, but rather allowed this issue to pass the point of resolve due to the timing and nature. Regards, My-Furniture.