I've placed an order numerous bulbs not working, I've tried to ask for a refund it's saying my order no is wrong, I've tried to ring the number belongs to a recruitment agency. Can you reply urgently... See more
My-Furniture
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See what reviewers are saying
I have purchased a bed & 2 bar stools, & I'm extremely happy with the quality & service. They look exactly as the advertised images, well made, were both delivered quickly & well packaged (all durin... See more
Company replied
Brilliant, responsive and prompt service. Bed we ordered was beautiful and reasonably priced - compared to the rest of the market in the current climate. They were also able to delay delivery... See more
These guys have a fantastic range of eye candy furniture not displayed anywhere else. The prices are great and the delivery service is well resourced and prompt! If you're like me wanting something di... See more
Company details
Written by the company
Looking for high quality online furniture across Australia? Select stylish furniture online from My Furniture and save time and money on branded and durable furniture. Great value on quality Mirrored, French Provincial and Industrial furniture. My-Furniture.com.au has spent the better part of a decade in the furniture industry with direct experience from the factory floor to high street retail. You get the benefit. How? We sell exclusive product ranges, these items are designed, developed and imported by us directly. You will not find these items on any other website (you may find replicas – "Imitation is the sincerest form of flattery” we aim to be positive). We have successfully circumnavigated the ‘idea to finished product’ timeline which means you get the benefit of having access to the latest designs, trends and materials. We have removed so many middle men that we are able to put more emphasis on the quality of the product, bringing the product construction up to meet the design and not the other way around. All of our furniture is manufactured to the highest standards in our own factories. We do not share facilities with other retailers or suppliers, we ensure that we have complete control over all production techniques and we have stringent quality control procedures in place. All of our designs are exclusive and unique to My-Furniture. We lead from the front and we use some of the world's leading designers. As an online retailer we offer you the benefits of low overheads in our prices. Our mission is to supply our customers with the highest quality furniture products at the lowest possible prices, delivered directly to your door. Our main warehouse is currently located in Melbourne, but we offer shipping to most areas of Australia. We are constantly looking for new and improved ways of supplying our customers, and our promise is this: GREAT products to choose from, in the comfort of your home, coupled with FANTASTIC personal service, and delivered on time and when you want it. Call us on 1800 756 416 or email: sales@my-furniture.com.au We are based in Melbourne but we ship to most areas of Australia. Just add your product(s) to the shopping cart to calculate your freight Buy mirrored furniture, mirrors for bedroom and downstairs, exclusive dining table and chair sets, mirrors, coffee tables, beds, ottomans, stools, chairs, dressing tables, consoles, bedside tables, chests, tallboys and buffets. DESIGN – SOURCE – SERVICE – SUPPLY – for the future – NO COMPROMISE !
Contact info
Melbourne, United States
- 1800 756 416
- sales@my-furniture.com.au
- my-furniture.com.au
People also looked at
Prompt delivery and my order was…
Prompt delivery and my order was exactly what I wanted as described on website. Efficient and I highly recommend.
7 December 2021
Fantastic product trustworthy and speed…
Fantastic product trustworthy and speed delivery.
6 December 2021
Mirrored furniture
Easy to order online. Delivery arrived within a good timeframe. Delivery driver was lovely. Overall my experience each time I have used My-Furniture has been excellent.
5 December 2021
Brilliant service and range of delights!
These guys have a fantastic range of eye candy furniture not displayed anywhere else. The prices are great and the delivery service is well resourced and prompt! If you're like me wanting something different for your home spend a little time snuffling on this website.
29 November 2021
Mirror tall boy arrived very damaged
Mirror tall boy arrived very damaged
I received a full refund
23 November 2021
Reply from My-Furniture
Hi,
Thanks for your review.
We note you have only rated us 1 star, however, and as per your comments, your order arrived damaged in transit. We are currently out of stock on that product, so we offered to either replace when the new stock arrived, or refund you in full. You chose the refund.
Whilst we understand you are disappointed, transit damage can and does happen. This is beyond our control. This can happen to any item ordered online, from any retailer. Our packaging is extremely robust, but any product handled badly throughout its journey is vulnerable to damage, especially larger furniture.
We think a 1 star review given the above, is not a fair reflection of our business or service. We supplied your order, it unfortunately got damaged in transit. We offered you choices to resolve this situation, and as per your request, we refunded you in full. No delays or having to chase us, and we were clear and consistent with our communication at all times.
I am not sure what else we could have done in this circumstance?
We do apologise for any inconvenience, but as mentioned, we reacted immediately and as per your request by issuing a full refund when this happened.
Thank you.
Regards
My-furniture
"100% HAPPY"
I recently purchased a Stella White Single Cast & Wrought Iron Bed from My-Furniture and I wanted to express how happy I was, not only for their very prompt and courteous service but also for supplying a first class product. The bed is exactly as described on the website and I couldn't be more pleased with it, I love it! It arrived on Thursday as promised and in first class condition.
I also would like to make a comment about "FAB" the Hunter Express delivery driver. Firstly, he contacted me to let me know of his expected time of arrival and when I met him I found him to be an extremely polite and friendly person, who was more than happy to help me to my front door with my order, which I really did appreciate.
I wouldn't hesitate to recommend both My-Furniture and Hunter Express Transport as my dealings with them have been 100% positive.
Cheers Stacey.
22 November 2021
Unprompted review
Top quality bed and fast delivery
7 November 2021
Cannot fault the product which i will…
Cannot fault the product which i will give 5 stars.
The process of getting the product to me left a bit to be desired.
The tracking monitor from Hunter Express couriers didn't move for 3 days. They asked us to nominate a delivery date which was done; then nothing.
Contact was too vague to be of any use. If it wasn't for the excellent service provided by a local subcontractor freight company i would have given this review zero stars.
I know logistics are under pressure at the moment but to have our delivery sitting in a warehouse for days without anyone knowing where it was is a bit old school.
5 November 2021
Amazing!!
Very quick delivery on bulky and heavy items! (And I am in regional NSW). Packaging on point as well. The quality is amazing and just beautiful! I ordered a dining chair and a vanity mirrored furniture and it’s just gorgeous! Better than the pictures! Highly recommend.
3 November 2021
Great experience.
Ordered mirror. It was absolutely beautiful. Unfortunately it didn't suit . But I have gifted it for Xmas present . Delivery very quick but it was a bit expensive. I would highly recommend my furniture.
27 October 2021
the bed is excellent
the bed is excellent. Your service was great however i was disappointed with hunter express as they didnt bother to keep us informed about the delivery after the alotted delivery time was not kept. I would reccomend you
kind regards
Terry Izzard
26 October 2021
Unprompted review
Brilliant prices were great and service…
Brilliant prices were great and service the quickest i have had during lockdown! will buy from them again
26 October 2021
Everything was great online order
Everything was great online order, delivered next day. Unfortunately due to busy workload was unable to assemble for a six days. Then when I did and cleaned it I noticed a tiny chip in the mirror. Very disappointing seens I have been saving for my items for months. Didn't bother calling because last year when I asked the company to honour a discount that I enquired about and no one comtacted me back and I missed out, they were not helpful at all. Beautiful item but disappointed.
I should have explained better when I said the communication I had. When I wanted to purchase the item last year it said no stock available "we will contact you when it arrives" I never received a call or email saying it had arrived! Checked my spam and nothing! So when I wanted to try and purchase it weeks later, yes the prices had gone up and asked if it would be honoured seens that I wasnt contacted when the stock did arrive again. That's what I meant! Anyway I love my purchase even with a small chip. I can live with that and I'm not going to go back and forth. As mentioned I was happy with the online service and fast delivery and FYI it wasnt until the 26th of Oct when I received an email to write a review and yes I did read your terms and conditions but as mentioned I didnt esemble until 19th Oct after 6 days. So there was no point at that time to contact anyone, because I knew it could no longer be resolved.
I've changed my star rating to a happy medium.
Thank you! Have a great day!
25 October 2021
Reply from My-Furniture
Dear Customer,
Thank you for your review.
We are disappointed that you rated us so low, and would like to address the points you have raised.
We can see that you ordered on the 12th October, and we delivered your order in full on the 13th October.
Up until this review, we have not received any correspondence from you regarding issues with the products? As such if we are not aware, then we cannot assist. You do mention that you noticed a "chip" after assembling and cleaning, and that this was approximately 6 days later?
We are very clear in our terms and conditions (which have to be agreed to) that all products must be inspected within 24 hours of delivery. Our carriers will not accept transit damage to items after this time frame. Neither can we, as the longer a product is in the customers care, the harder it is to ascertain when and where the damage occurred. Had you let us know within the required time frame, we could have rectified the issue for you.
In terms of a discount we did not honour? We have checked the email records, and it appears that you wanted to purchase an item that was out of stock, and at a certain price. Unfortunately we cannot sell what we do not have stock of. When the item was back in stock the price had increased to us, and we had to increase our sales price on the site. All told it was $20 per item dearer, so $40 in total.
Unfortunately, since Covid all product costs and import costs have risen exponentially, so we had no choice but to raise our prices. Looking at the emails, we did explain this, and did get back to you, so we did "contact you back" at all times.
We hope this clarifies, and we hope you enjoy your furniture for years to come.
Kind regards
My-furniture
The Bed arrived safely and in a timely manner.
product was as described on-line and was easy to assemble with all the tools required in the packaging and the instructions were clear and easy to follow
22 October 2021
Used this company several times now.
Used this company several times now.
Excellent quality, prompt delivery.
Can’t fault.
22 October 2021
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