MY Hermes 

For whatever reasons Hermes went from utter crap to a revised quite good status. It appears now they are back to UTTER CRAP!

A typical Monty Python, started well but got silly - to put it mildly.
Sunday - dropped off (receipted)
Monday - collected and sorted at local regional - send to central
Tuesday 06:50 sorted at central - send to delivery local regional
Tuesday 22:30 in local regional and will be out for delivery tomorrow

Now the crap kicks in. The online Tracker now goes from Delivery Tomorrow to We're waiting for it???? And there it stayed?
No it didn't turn up Wednesday, or Thursday, so I tried to call but that's also CRAP. You can't talk to anyone and whatever number you enter doesn't work. I used CHAT - what's this, someone working from home, or another country, or both???

Eventually they said my official number had been changed and 'big' parcels have to be delivered by a 'big' van???? It's not a fridge, it's a 3ft long x 18" x 7" deep empty plastic case, with a handle, normal people hold and carry about????

With the new number the Tracker now stated I was to get it Friday, as apparently Thursday was not going to happen. Nothing Friday. Nothing Saturday - so what about the 3-5 day delivery I paid for, never mind accurately telling me what the hell was going on. If fact the Tracker was stuck on Out for Delivery TODAY while also stating Delivery Tomorrow????

Whatever, it's now Monday, a full 7 days since Hermes had it in their possession proper, and not only is it NOT delivered, they are 'searching' for it???? I can't call the depot or go there and get it myself, and, they now want to let me know BY EMAIL in 24 to 48 HOURS!!!

I 'chatted' (all I can do - for now), to the ineffectual that I wanted ALL my money back AND my case. I booked and paid for the case to be brought to me so spare me any crap about sender and recipient because I am BOTH.

So CEO, Martijn de Lange, if you give a toss about customers, (not to mention your credibility), I suggest you get on your bike, pedal down to Gatwick, strap on my parcel and pedal round to my delivery address AND DELIVER IT - NOW.

You put a link on your site re 'Modern Slavery'. Very nice, now put on a link for 'Taking Money Under False Pretences’ and another for Trading Standards.
"Ne parlez pas la parlez si vous ne pouvez pas marcher la promenade"

My fellow consumers, I suggest you do what I will be doing from now on as this is not a lottery worth playing. Spend a bit more and use someone else.

AT = @
Martijn.deLangeAThermes-europe.co.uk
Carole.WalkerAThermes-europe.co.uk
Dawn.RedmanAThermes-europe.co.uk

FOLLOW-UP 02 MARCH 2018
After numerous tracks of Hub, Regional, Out for Delivery etc (all meaningless), 12 DAYS from being taken in by Hermes it was delivered. In my booking, (for inclusion on the package label & system), I stated: "Leave in Porch and slide door". So, it was left outside, in the snow, in the garden. The track now says it was left in the 'garage'? I don't have a garage??? The 'email' Chat told me I was to receive a report mail in 24 to 48 hours, I'm still waiting.

On emails, Redman's is defunct, Walker gets you a referral (maybe), and only deLange produces an acknowledgement.

Worst of all, my Gator, ABS, ali form edged case (empty), is smashed! Never mind it was encased in thick corrugated packing with bubble wrap, these things are the strongest, apart from totally metal flight cases. They are designed to sustain kicks, knocks, bangs, drops as in careless handling, and they do. They are however, not deliberate utter moron proof. Unfortunately I can't upload pictures else you would see there's nothing 'accidental' about this damage. Maybe I should set-up a web site, like “Why is Hermes Utter Crap”? Maybe I will?

Hermes, you want to cut your losses, send me a new Gator.

If not, Hermes, you have a problem.

WORST experience ever. I truly believe out of the number of parcels I sent, more would have arrived/arrived undamaged if I attached them to dogs in small backpacks. Naturally the dogs would have a laminated note asking kindly members of the public to throw dog treats in the general direction of the address until they arrived.

Actually I feel I must apologise for bringing dogs into this as though they were an only slightly above Hermes comparison of parcel delivery.

Hermes. I have used UPS to deliver my artwork for years - many parcels - 0 issues all over the globe. First 3 with Hermes, one within the UK delivered fine. 2 to Netherlands/Germany one yet to leave the UK apparently after being picked up 20 days ago. Other had delivery issues and missed Valentines, even though I posted 6th Feb. Now arrived broken, which is amazing, as I test them thoroughly by packing them, throwing them/kicking etc, unwrapping and checking.. before sending..

Terrible. Vent over, seeing if I can claim.

Hermes - never again. Ever

This company wilfully delivered my parcel to a neighbour which it stated on the parcel not to deliver to.
As a result Hermes declared the parcel as lost and could not be bothered to either try to get it for me as this neighbour is not one I can talk to.
But they would not pay me compensation.
They did admit to having wilfully left my parcel in an unsafe place.
Seller would not help, but then it was me that had paid Hermes.
Just very bad fraudulent company with no insurance and only use if you don't care if you ever get your parcel.
Expensive experience.

The worst experience EVER - at this moment they are sending me about 3 emails a day asking for reviews. They clearly know its been a complete nightmare so interestingly when I try to leave feedback it flashes up - your feedback has been received and the site is closed!! I think they’ve fixed that.
Getting through to them is the first problem and then It continues on and on......
I sold an item on eBay for £400 - my first mistake I use myHermes and pay £20 to post with it with a large amount extra for insurance, they say only up to £300 why?? Any way I agree what can go wrong, second mistake!
It arrives at the buyers house, my written instructions were to leave with a neighbour, they didn’t, they left a card to say tried to deliver but person was out. The buyer calls them the same day and every day for a week after, I also do the same. They eventually say it’s lost, how, why, what, no idea.
I then fill in numerous forms, no help. I then receive a reply last week, your £300 will be returned in a couple of days!! Still waiting !!
Will I get it - who knows? Dreadful experience. In the meantime the poor man who bought it is £420 out of pocket and I am without my expensive item, if I return his money before I get the insurance money, then what. Not my fault or his.

I will gladly add to the growing list of bad reviews as they are all well deserved. What an absolute shambles, i bought an item off e bay and arranged my own courier, what a mistake it was, i thought it would be simple and i just took up with the first courier service i saw and thought the price was pretty good, i usually look at reviews of a business or products when buying but this time i didnt. Total mistake, i really wish i had before engaging with this shower of incompetent clowns. How they can operate in this way legally i just dont understand, i wont go into all the details but DO NOT use them under any circumstances, all that i had read about after i had organized my collection was like a blueprint, all the predictions fell into place perfectly, check out all the reviews, they lie, the dont get back, and once your item is 'lost' ie stolen, it is just a case of we dont give a damn and as for trying to claim , fat chance. So, they can rob you of your goods and not reimburse as the small print in the T and C's will allow them to get away with it. I hope the thieves who have my great speakers are pleased at their latest haul. So angry that they can get away with this level of incompetence.

Once again failed to deliver the goods because they couldn’t be bothered to locate the postcode and address I never use them to send my parcels I don’t know why people still use them .They will never solve this problem if they don’t reply to the reviews

Most unprofessional customer service and delivery service, they don’t even bother to ring the bell. Rude customer service, never use them

My parcel was collected 1 day late.
And it was delivered more than 7 days later.
Excuses included, restricted access, the parcel was too large for the courier to handle. I even paid extra for the privilege of a signature instead it was delivered to a neighbour.
I will not be using Hermes again.

I bought something for my Grandson and Hermes was the Courier who was suppose to deliver it. From the reviews ive seen on this sight I'm in a long long line of unsatisfied customers. We are in the process of contacting the Police for forging my signature, As I was informed by Hermes that my purchase had been delivered and signed for. I contacted Hermes confused as I was at work at the time of delivery so I couldn't have signed for my parcel its been two days and no resolution and I don't think there will be. I contacted the company I bought the item off and apparently they said after 20 mins waiting on the phone that my signature matched with previous signatures I said how could that be if I didn't sign for it they washed their hands of it. so it was obvious that the delivery person for Hermes forged my signature and stole the parcel. as I said the police have been informed and my Bank, this company must be stopped getting away with this behaviour I will also contact Trading Standards and Pay Pal. This is a awful company and I will never accept another parcel from them ever again, Hermes you are dumped, Have a nice day.

Sent a parcel which had 3 items in it the customer just received the parcel and got something totally different hermes opened the parcel and took wjat was in it and replaced it with something else have sick is that you cant trust anyone these day its my first time i used hermes i not going to use them ever again
People need to stop using this service, they are thieves. ,

I share my opinion with other reviewers Hermes will dump your package anywhere if they cant put it through your letterbox or you are not in, mine was a delivery from a seller and my number is 319 and they have said GPS says it was delivered in the "area" of where I live, after 3-4 emails later from me and several calls from the sender they now say it was delivered to 308 , not even on the same side of the street to me but the person at 308 does not have it either, very poor customer service as they don't actually read properly what you are telling them, I have never used them and never will , some retailers use them but they should read reviews and stop

If there was an option to give no stars i would! They admit to loosing my parcel in transit between a depot and hub. They want nothing to do with this loss. They are refusing to try to find it . They are refusing to compensate me for my loss.Try are refusing to discuss it further. They will take your parcel ,admit to loosing it and not offer anything.
DO NOT USE THIS COMPANY .

My parcel, according to the note that the courier left, "was left by the bin".

As it was not, I contacted myhermes and after several days they sent me an email - We are sorry to inform you that this parcel has been deemed lost. We have tried to locate the whereabouts of the parcel by contacting the service provider and their manager, however, were unsuccessful.

I am very disappointed.

I posted an item with my Hermes, the person receiving the package said Hermes had tried to deliver 3 times over the weekend (while he was not home) and had left a card saying the parcel was now being returned to sender. I contacted hermes on web chat and after spending a while trying to explain everything the agent said he would arrange for a 4th delivery. I asked several times if this was guaranteed and was told yes. I then went on shortly after and spoke to another agent and asked for the parcel to be left in a safe place. Again the agent took the details a again guaranteed there would be a 4th attempt and the item would now be left in the safe place I requested. The next day I received an e-mail stating the item was being returned to me. I again contacted Hermes on web chat and again spoke to yet another agent who eventually understood and again said it would not be returned and would definitely be delivered. I then replied to the email from the Hermes depot explaining everything. Luckily I took screen shots of the conversations as my gut feeling was not to trust them. So I have a record of all the lies I was told.
The end result is that these clowns has still gone ahead and returned the parcel.

Their sheer incompetence will now cost me money and time. Obviously Hermes don’t care!

AVOID THIS BUSINESS!!! Post with ROYAL MAIL! BETTER SERVICE!!!!!

I ordered products from Matalan yesterday.
I paid £4.95 for the next day delivery service. I have been waiting in all day but there have been no delivery attempts made at all.
I have been checking my email/tracking info for updates.

Initially showed as delivery would be made between 9 -13.00 hours.

Then it changed to delivery attempt was made at 11.16am.

Except it really wasnt. I have been sitting in my front room all morning, right by the front door!

I have wasted my day and the extra postage paid for next day delivery service on this.

I couldnt find any number to contact Hermes directly so have spoken to someone at Matalan .

I am now awaiting an email from Matalan, for someone to inform when I will get my delivery. That will be another day wasted.

Hermes are so unreliable. Matalan really need to use a more reliable courier service. This really disappointing.

Very poor service.

Terrrrrrrriiibbbbbbbllllleeeee. Do not Use These Guys For Anything

Where do I start with rating this Company........Firstly, you can't get through to actually speak to customer service, they don't understand what your complaint is by email so you can't win! I asked for a name and contact number of the local Field Account Manager that I could complain to, after five email attempts to get this from Hermes, they came back with "we have contacted them on your behalf and will deal with your complaint internally"! If they actually existing that is! The couriers are unbelievable, don't leave calling cards to say they actually attempted delivery, refused the other week to deliver to the front door with letterbox and covered porch as they slipped on the ice but they manage to leave parcels at the back door which, may I add was even slippier as no foot traffic, parcel was left at back door, no covered porch, just left on the step, no calling card to say where the parcel is as they wont use the letterbox at the front door! Throw parcels over the fence, only discovered it was there when the snow melted! Again, no calling card to say parcel was delivered and where it was delivered to i.e. chucked over the fence! They say they "attempted delivery" but I have been at home on many occasions so they are lying. Maybe they get paid for numerous attempted deliveries, who knows?! The service is shocking, the couriers are rude. Totally unacceptable customer experience from Hermes and the couriers, they are the worst I have ever encountered. I am still emailing them about my complaint, now 25 emails sent to Hermes regarding this issue. Don't use this company for any of your deliveries. We are keeping these people in jobs by ordering from companies, we cant always be in as have to work to pay for the goods, a little bit of respect from the couriers wouldn't go amiss! After tracking today's parcel, on the hour, every hour, it shows attempted delivery at 4pm today online, again no calling card, nothing! I was at home, they didn't attempt delivery!!!

heres my reply to the thieves at my hermes it is not hard for you to find what happened to my parcel if you check the tracking the courier collected it that's the last time it was scanned so either the driver stole my parcl or a person at your depot stole it without scanning it so its simple get the driver and the person who should have scanned it at your depot and investigate properly heres the tracking number 1163637348495981 so do your job properly and find out who stole it because your driver is on my road most days and I will be stopping him getting his info and reporting the theft to police

- Been under investigation for 3 weeks now. As tracking states 'posted through letterbox' I was home this week, the parcel CANNOT FIT THROUGH THE LETTERBOX ITS TOO BIG. Now hermes has completed their investigation stating they have GPS prove that the driver was in the area, therefore the parcel has been delivered.
IT HAS NOT BEEN AND WONT FIT THROUGH THE LETTERBOX.(AS STATED ON HERMES TRACKING) ITS TOO BIG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT USE HERMES, DO NOT TAKE THE CHANCE, THERE ARE PLENTY OF BETTER HONEST COMPANIES OUT THERE. HERMES ARE THE LOWEST OF THE LOW. THEY ARE OUTRIGHT LIARS.

Well they have a massive time collection between 8.00am and 8.00PM and when they don't collect it that is really bad. They mess people about.