MY Hermes 

I can only agree with all the negative comments. I have been told a parcel has been delivered by an automated telephone system (8488411215779887), can't use web chat there are 3 hour+ delays. Head Office number with automated reply saying they can't take my call as the office has been evacuated, that's a new one.

The manually activated tracker shows nothing since Tuesday claiming an abortive attempt, not true. my lounge overlooks our private road. Said would be delivered next day, wasn't. Why do people like Ebay & Amazon use this courier.

Now waiting to hear from supplier.

Uodate 1203. Hermes produce a completely different tracker from original

8488411215779887
Date Time Status
08/03/2018 11:31 Due to be delivered today
08/03/2018 07:32 On its way to the courier
06/03/2018 17:32 Delivery attempt made, allow 24h on 08/03/2018
06/03/2018 14:58 Delayed held due to bad weather
06/03/2018 12:33 Due to be delivered today
06/03/2018 07:20 On its way to the courier
02/03/2018 15:37 At the national sorting hub
02/03/2018 13:08 Order placed

Note how it's with the courier out for delivery , delayed due to weather on 6/3 then unsuccessful @ 17.32 (a lie). Now it seems today 8/3 07.32 it's on it's way to courier, but it was already with the courier on 6/3.

Now it's due for delivery today????????????????????

Update 2021: Retailer told me it would be delivered today. Received email from Hermes, saying they tried to deliver @17.56, another lie or the wrong address. Now they say 10/3. This is a joke

Now complaining to Retail Regulator unfortunately TP don't accept links.

Update: This says it all.
The retailer that you have entered is in our database but on previous claims has refused to co-operate with us. Therefore, we are unable to take your claim forward at this stage.

Update: Now remember the carrier tried to deliver yesterday and it would be delivered tomorrow. Strange then it was delivered this evening. Of course the Carrier who we know and trust said he only got it today. Systemic lying at this company, who ever issues their licences should remove them.

Update: 10/3 You simply couldn't make this up: Apparently now it's still out for delivery despite being delivered yesterday.

8488411215779887
Date Time Status
10/03/2018 11:53 Due to be delivered today
10/03/2018 06:58 On its way to the courier
08/03/2018 17:56 Delivery attempt made, allow 24h on 10/03/2018
08/03/2018 11:31 Due to be delivered today
06/03/2018 17:32 Delivery attempt made, allow 24h on 08/03/2018
06/03/2018 14:58 Delayed held due to bad weather
06/03/2018 12:33 Due to be delivered today
06/03/2018 07:20 On its way to the courier
02/03/2018 15:37 At the national sorting hub
02/03/2018 13:08 Order placed

Update More lies. It was delivered yesterday Hermes, why are you lying.

8488411215779887
Date Time Status
10/03/2018 13:52 Posted through letterbox
10/03/2018 11:53 Due to be delivered today
10/03/2018 06:58 On its way to the courier
08/03/2018 17:56 Delivery attempt made, allow 24h on 10/03/2018
08/03/2018 11:31 Due to be delivered today
06/03/2018 17:32 Delivery attempt made, allow 24h on 08/03/2018
06/03/2018 14:58 Delayed held due to bad weather
06/03/2018 12:33 Due to be delivered today
06/03/2018 07:20 On its way to the courier
02/03/2018 15:37 At the national sorting hub
02/03/2018 13:08 Order placed

They was not reliable, they randomly delivered 3/4 items. Failed to deliver the fourth because the item (chair) could not .....wait for it - fit in to the courier's vehicle. So courier has decided to send it back! I was looking forward to receiving my chair; I was not informed up until point of delivery that there was a SIZE issue with my parcel.

Initially, I got a delivery slot.....no wait for it ......of 1 week! Who can put their life on hold for a week to expect a delivery then get a random message on the day of intended delivery. Customer service is seriously terrDon't appreciate the the random email notification whilst I was at work that my item will be delivered today.

Cannot imagine why any business would trust their reputation with this courier service. Extremely rude couriers, do not deliver your package on time, claim to have tried but no answer at the door, on some occasions have even returned our packages with the information that we refused delivery!! On the occasions they have actually bothered to deliver our items - the packaging / product is damaged. Seriously, not worth your custom. Would highly recommend using retailers who value you as a customer more than to use a poor company as MyHermes as its courier company.

If your looking for Lieing turds and frauds and a poor customer service line. Congratulations Mate this company is for you.

Their so called tracking system doesn't work - doesn't recognise the tracking numbers and you are told to contact the retailer - what can they do once the parcel is in Hermes' hands? I do contact the retailer every time and ask them to stop dealing with this useless company. I have had a breakable parcel thrown over a 2m gate and they put down it had been left in the porch. Porch is always locked. They don't bother to ring the bell - just leave a card in the door and drive away, and we are here when they do it. Absolutely useless.

BEWARE-

Hermes advertise that they have a fully tracked service they DON'T!! I used their service to return some items for the first time recently never again. Their service only provides tracking information up to a point when goods are received at their Hub. From there on in they do not confirm if your goods have been returned and advise you to contact the retailer this is unacceptable, it isnt too much to ask to receive confirmation goods have been returned safely. Upon contacting retailer they say allow up to 21 days this is also unacceptable amount of time to just find out if goods have been returned. Live chat is useless they dont answer your questions and upon emailing customer service returns they tell you to look at their faqs which as mentioned states a fully tracked service and then just ignore any further emails you send. Absolutely shocking way to run a company and treat potential customers. DO NOT USE TO RETURN YOUR ITEMS

They are lucky that they get that star. They wouldn't of got it if i didn't have to press it.

I will never use My Hermes again. Absolute waste of time. Didn't collect my parcel twice and no email or notification to let us know so stuck in the house 8am-8pm on two occasions (thurs and a sat). Absolute joke. Also there was no phone number to ring the company, so i waited 15 mins to talk on chat which i got sent to another page as they couldn't help me for it to then not have a chat option on it, so had to re connect and wait another 15mins in a queue to have to explain myself again. I Will tell all friends and family NOT to use My Hermes.AVOID this company, if only i had read the reviews before a customer had asked me to send his parcel with these. Waste of time. Company full of robots.

I arranged a collection from my house on Saturday but due to the snow that fell in-between booking for collection and Saturday the snow was deep and had disrupted most of the country.

I didn't receive any email saying that they couldn't collect due to the weather (not even an automated one), you'd have thought they'd have all east sent an automated email or an email regarding rebooking.

Come Monday, the parcel was still waiting to be collected and the snow had gone and the roads were clear.

Took the day off work to wait for this parcel to be collected.

Was on with My Hermes chat trying to find out what was going on, and each time they said they were trying to get in touch with the driver - I don't believe that for a minute

They said each time that the phone went to voicemail and then said that they were sending a note to the device that the drivers uses.

They said that he needs to collect the parcel today.

1pm...2pm...3pm....4pm...no collection.

I went on with My Hermes chat once more, which was of no use. They said to wait 24hrs for the collection.

Bear in mind that the buyer for the item I was sending had bought it as a birthday present for his daughter and that he needed to have it by Wednesday.

The buyer was putting pressure on my to get it dispatched as soon as possible and on the other end I had My Hermes who weren't being in the least bit helpful or sorting the problem.

4pm came and the parcel was still in the hallway

Enough is enough.

I would have to drop it off at the nearest parcel shop.

After dropping it off at the parcel shop I got onto My Hermes chat again and stated that I wanted compensation for the hassle I'd been put through and the fact I'd taken the day off work to wait in for this parcel collection.

I also stated that I wanted my money back for the bus as I had to get the bus to get to the drop off point.

They refused to give me my money for transport and offered me a measly 50p for compensation!

The moral of the story is...If you don't want any hassle and want a good service...go somewhere else.

Do not use this company under any circumstances

I won't be using this company again.

my parcel was lost or stolen, never delivered and never refunded for either the delivery or contents. No signature, my cctv shows they haven’t delivered but no one cares

got to be honest everyone seems to moan about them but they were the only company delivering in the snow and don't really have any issues with them. thank you as i have ordered other things with Yodel and Amazon and 4 days on they are still not here. thanks again Hermes.

Terrible terrible terrible customer service.
I have been a regular user of Hermes however since I reported a incident they do not care one bit. I posted a eBay item to a customer which Hermes said they had left in a out house. The customer contacted me to say they had no outhouse and had not received the item. I contacted Hermes and it took then a week to find out the customer was correct and the parcel was left behind a gate. So on requesting a refund for the missing goods and postage, Hermes reply was no however we hope you continue to use us. ABSOLUTE joke of a company. I didn't even put on the delivery leave in a safe place, I will never use again and Hermes I will tell everyone I speak to about your terrible service.

Even given you 1 star is way more than you deserve. Yet another failed delivery, you must have sent the invisible man this time. My done was sitting in his van waiting for me and know turned up at our front door. The worst company ever.

I have been waiting for my parcel for over two weeks now, every time I talk to them via their chat line (you cannot reach them by phone) I get a different story off each one of them. I have made contact with them on five different occasions. I still do not have my parcel, they told me someone would contact me, I have been waiting since yesterday and I have still not heard anything. Of all their excuses, the best one was that their was a query with the address, this is absolute rubbish as I have confirmed my address with them. I have ordered from numerous companies over the years and nobody has ever had a problem delivering to my house. The sooner Companies stop using these couriers the better.

What a disgrace of a company, after nearly 3 weeks of recipient not receiving his parcel I contacted them just to find out they had apparently tried to deliver 3 times but Road wasn’t suitable to get to his house. No phonecall, txt message or email to inform me of the difficulties. Wouldn’t allow customer to collect from depot so they said they’ll send my item back within 4 days. Asked for refund of postage for lack of contact and service so I could then use a different courier and this was declined. I will never use these again, totally shocking service !!!

Shocking will never ever use Hermes again, first of all lost one curtain that was attached, second incedent was I sent a Laptop which took a long time to arrive but when this did arrive it was damaged and then had to be returned. Last thing that has happened is I sent my sons 9/12 month clothes with Hermes in a Harrods Box, the customer contacted me 11 days later to advise had not been recivied. To be told by shocking customer service adviser that my Parcel is lost!!!. DO NOT USE HERMES AT ALL. JUST THEIVES STEALING THINGS THEY THINK ARE OF VALUE!!!!

I am delighted with Hermes. I had two large boxes collected from a courier from my property, he was professional courteous and helpful, I also spoke with a very helpful lady on the phone , ( west Yorkshire lady ) and she could not have been more of a help to me, the boxes were delivered very speedily and arrived safely at their destination. I am impressed with Hermes and will use them in future without any hesitation. They do not overcharge. Well done Hermes.

That's 3 or 4 orders MyHermes didn't deliver. The sellers contact them for the problem, but didn't even bother to deliver it, they just return to sellers. So the sellers losing business and wasting my time for waiting for my parcels.I even ask the seller who's the courier before my purchase, because I know I wouldn't get my parcel if MyHermes is the courier. What a useless courier.

I purchased a pair of shoes from Sports Direct and they used Hermes to deliver. The courier delivered my parcel to a neighbour even though I and four other people in the same house were in. After a week and a half (starting from half an hour after the courier posted a note through my door), the neighbour is not responding and I have not been able to get my shoes.

I contacted Hermes immediately by "chat". Hermes' position was the goods had been delivered and that was that. It does not seem to matter that the delivery was not to me and I have not received the goods for which I have paid.

I didn't have a choice about the courier I used but I suggest DO NOT use Hermes if you have a choice and DO NOT buy from any company that uses Hermes. You may have more success with carrier pigeons.

Shockingly bad. So many examples of leaving parcels in an unsafe place, agreeing claims - saying they have paid them but then no funds ever received & then they ignore written communication & when I try to resolve via phone they hang up on me. They have damaged and lost loads of my parcels, chucked my parcels over high gates and fences and left them plus caused an untold number of problems for my innocent customers. After 3 delivery attempts tracking information disappears which then reflects badly on sender as no evidence parcel even sent. If parcel lost and they later find it they hand it to the recipient even though they are fully aware that recipient has already had a refund from sender and lose sender even more money. Sick of them putting my business at risk, upsetting my customers, hanging up on me and CEO's office not replying to my emails. Court action is only option left for me now as they will not liaise with me. AVOID AT ALL COSTS !!!

I went through Parcel2Go and then picked 'My Hermes' as the service to be used. After it was picked up by them after a couple of days the parcel was listed as 'lost or stolen'.

After a couple of weeks of b.s. I finally got a refund for the value of the package contents through 'Parcel2Go' but what a hassle.

Lesson: Even if you do not insure your package for the value of the contents of the parcel, the courier service or the retailer, Parcel2Go' are responsible for the value of the package contents. In accordance with the 'Consumer Rights Act, 2015' the retailer, Parcel2Go' has a duty to carry out their service with reasonable care and skill'.