My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Very bad after sale seevice I honestly do not recommend this shoping site. I have ordered the SkinCeuticals CE FERULIC for 150€ and it came broken with the liquid all over the package. I have instan... See more
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Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186k reviews
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Great service
Not the first time I used Myorygines. They have great deals. Rapid dispatching and well informing about status of your parcel. I just like them. Keep up the good work.
7 May 2026
Great prices great packaging
7 May 2026
Great online shop!
7 May 2026
Very impressed with your product and…
Very impressed with your product and service s and i look forward for more business with you
7 May 2026
Perfect RAS
8 May 2026
May use AI-assist with repliesRead more
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Not received items
Not received items. Ordered in the last week of April hoping to get them in time for daughter's birthday.
No refund offered, and I have to wait up to 30 days for the outcome of a case that has been raised with the courier used.
The service is a shambles.
6 May 2026
Reply from MyOrigines
Dear Customer,
We are truly sorry to hear about your disappointing experience and fully understand your frustration, especially as your order was intended for your daughter’s birthday.
After investigation with the carrier, we confirm that the parcel has unfortunately been declared lost. Please accept our sincere apologies for this incident and the inconvenience caused.
We also confirm that the refund for your order has now been processed. Depending on your bank, the amount should appear in your account within the next few working days.
We completely understand your dissatisfaction regarding this situation and regret that your experience did not meet your expectations.
Our Customer Service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use the virtual assistant available on our website for quick assistance.
Kind regards,
The MyOrigines Team
Postage an issue
Beautifully packed parcel. Only issue was the hold up with postage at customs which was not My Origines fault. Otherwise great service .
7 May 2026
Reply from MyOrigines
Hello,
Thank you very much for your feedback and for your trust in MyOrigines. We are delighted to hear that your parcel arrived beautifully packed and that you were satisfied with our service overall.
We are however sorry for the delay caused by customs clearance, even though this situation was unfortunately beyond our control. We truly appreciate your understanding regarding this matter.
Please know that our virtual assistant available on our website, as well as our customer service team, remain at your disposal for any further questions:
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Kind regards,
The MyOrigines Team
A great company
A great company, delivery is brilliant considering its overseas. Items i have purchased are cheaper than the UK and are legitimate. Everything came well packaged, I will be purchasing from you again 😀
7 May 2026
Easy to navigate website
Easy to navigate website, beautiful products and reasonable delivery time.
6 May 2026
Excellent service
Excellent service. Very pleased with my purchase which was a gift for my sister's birthday. Received regular email messages updating me on my order and delivery time. Thank you, very pleased indeed.
7 May 2026
Exceptional experience
First time using Myorigines but it will not be the last! Having had a sample of a perfume that I fell in love with I was distraught to learn it was unavailable to buy in the UK. After some research I found it at Myorigines for a reasonable price and free delivery, despite it being from France. I had it in my hand in 6 days. Excellent communication, tracking, packaging. 10/10. Do not let it being from abroad put you off. I've had an exceptional experience.
6 May 2026
A great service fast and efficient good…
A great service fast and efficient good value and at a good price.Very pleased.
6 May 2026
Extremely Happy ! Awesome 🙌
Awesome Service 🤩Genuine, high-quality products. Perfect delivery time. Extremely pleased with Tom Ford Perfume.👌💫
6 May 2026
Delivery took much too long
Delivery took much too long, plus it was held up due to a fault in their warehouse or ordering system
6 May 2026
Reply from MyOrigines
Hello,
Thank you for sharing your experience, and we are sincerely sorry to hear about the delay with your delivery.
We understand your frustration regarding the extended delivery time as well as the issue related to our warehouse or ordering system. Please accept our apologies for the inconvenience caused. Our teams continuously work to improve our processes in order to provide a smoother and faster service experience.
If you need any further assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use our virtual assistant available on our website for quick support.
We hope to have the opportunity to provide you with a better experience on a future order.
Kind regards,
MyOrigines Team
Refund experience
Ordered 2 perfumes the same in error, returned one and receved a refund within days. Excellent customer service throughout the process. That is why my wife uses My Origines regularily
6 May 2026
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