My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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My order did not arrive as expected. Initially, I was informed that it would be delivered within three working days, but subsequently, I was told it would take eight working days. There was no option... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186k reviews
Asks customers to review
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A great service fast and efficient good…
A great service fast and efficient good value and at a good price.Very pleased.
6 May 2026
Extremely Happy ! Awesome 🙌
Awesome Service 🤩Genuine, high-quality products. Perfect delivery time. Extremely pleased with Tom Ford Perfume.👌💫
6 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery took much too long
Delivery took much too long, plus it was held up due to a fault in their warehouse or ordering system
6 May 2026
Reply from MyOrigines
Hello,
Thank you for sharing your experience, and we are sincerely sorry to hear about the delay with your delivery.
We understand your frustration regarding the extended delivery time as well as the issue related to our warehouse or ordering system. Please accept our apologies for the inconvenience caused. Our teams continuously work to improve our processes in order to provide a smoother and faster service experience.
If you need any further assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use our virtual assistant available on our website for quick support.
We hope to have the opportunity to provide you with a better experience on a future order.
Kind regards,
MyOrigines Team
Refund experience
Ordered 2 perfumes the same in error, returned one and receved a refund within days. Excellent customer service throughout the process. That is why my wife uses My Origines regularily
6 May 2026
Product is excellent.Timescale delivery…
Product is excellent.Timescale delivery very slow.
6 May 2026
Reply from MyOrigines
Hello,
Thank you for your feedback. We are delighted to hear that you are satisfied with the product received.
We are however sorry to learn that the delivery time did not meet your expectations. We understand how important fast delivery is and continuously work with our carriers to improve shipping times and service quality.
If you need any assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use our virtual assistant available on our website for quick support.
We hope to have the opportunity to provide you with a better delivery experience on your next order.
Kind regards,
MyOrigines Team
superb service
excellent transaction with swift delivery - many thanks. warmly recommended
6 May 2026
Great range in the brand I’d had difficulty sourcing
i was searching for Rene Furterer shampoo and conditioner but was unable to source it from my usual locations. Hence, by chance, I discovered MyOrigines and was very pleasantly surprised at the available choice in that range. When the parcel arrived, I was even more impressed by the protective sturdy packaging. Excellent service - will certainly use again.
5 May 2026
Great prices and they kept me informed…
Great prices and they kept me informed about the whereabouts of my order all the time. This was the second time I purchased something on their website and all was fine.
6 May 2026
I purchased Strivectin -the best skin…
I purchased Strivectin -the best skin moisturizing products that I have used for over 20 years. MyOrigines provided great service at a great price.
6 May 2026
The delivery was late..
The delivery was late... 3 days after it was suppose to come. otherwise the gift was perfect.
5 May 2026
Reply from MyOrigines
Hello,
Thank you for your feedback. We are delighted to hear that the gift was perfect and met your expectations.
We are however sorry that the delivery arrived 3 days later than expected and understand your disappointment regarding this delay. Please accept our apologies for the inconvenience caused. We continuously work with our carriers to improve delivery times and service quality.
If you need any assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use our virtual assistant available on our website for quick support.
We hope to have the opportunity to provide you with a fully satisfactory experience on your next order.
Kind regards,
MyOrigines Team
Tragedy
Tragedy, they send me wrong item, so I've contacted them 10 day's a go and they requested some photos which I provided immediately then another week passed and they requested more photos with new email, now 3 days later I'm trying to make some contact with them and again I was told me by the phone to wait someone for somewhere to contact me someday, but not today because is closed 😅. What the horrendous adventure!
14 May 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to hear about your experience and fully understand your frustration regarding this situation.
We apologize for the delays and the inconvenience caused by the additional photo requests and the waiting time. Please be assured that your case is currently being processed by our customer service team, and our teams are doing their best to resolve the issue as quickly as possible.
We understand that this experience did not meet your expectations, and we regret the inconvenience caused throughout the handling of your claim.
If needed, you can still contact our customer service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Our virtual assistant available on our website can also help you quickly.
Thank you for your patience and understanding.
Kind regards,
MyOrigines Team
Pleased with my tanning lotion
Pleased with my tanning lotion. Postage time was great. I was kept informed by email at all times about the package . Would use again.
13 May 2026
Unprompted review
Very good service
Very good service. Nice packaging. Good prices and great deals. I will shop here many times. Thank you.
26 April 2026
Very professional company with fast…
Very professional company with fast delivery
10 May 2026
Unprompted review
Fairly priced
3 May 2026
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