MyBritishPassport Reviews 1,120

I thought this experience would be stressful, however, Glenda was fabulous. I was kept informed of every step and my questions were answered quickly and accurately.

Was guided step by step through the process. Emails were answered promptly and often outside of normal business hours. "Next Steps" in the process as well as expected timelines were communicated clearly. Extremely pleased with my advisor.

We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had the answer the next day. And he made the steps simple too,
Couldn't have had a better experience renewing our British passports, and it was very timely as well.

I Ananda Paranathala received a continuous service on my passport renewal and promptly responding to my emails. Reliable and safe system.
Thank you Natasha.

Excellent service from start to actually receiving passport. Kept informed as to the progress of my application and the service received from Anelia was excellent and appreciated.
Regards: David L. Vine
Western Cape South Africa

Hanel who assisted me was helpful throughout the process

I had a really positive experience with My British Passport. They were incredibly helpful throughout the process, responded promptly to all my queries, and took the time to answer every question clearly.It made what could have been a stressful situation feel straightforward and well supported. I would definitlely
recommend their service to anyone needing guidance with their passport application. Thank you Jaun-Pierre.

Very easy process was all laid out on what to do thanks Jan

Hayley was very pleasant to deal with. Efficient and timely responses, clear instructions from her and from your company. I would have no hesitation to recommend your services to friends and family. Thank you.

We are so glad we used this company to help guide us through the passport filing. Dealing with government agencies comes with stress and frustration. They made the process so easy and were available with answers to our questions. We had to order some missing documents and they gave us contact emails so we could do that. We had Hayley as our advisor and she was pleasant knowledgeable and responded back immediately never leaving us waiting. Can’t say enough about them Hayley and their service. For us it was well worth the extra cost. We received our British passports within weeks. Would not hesitate recommending them.
Davidson’s
Calgary Canada

Jan was very helpful and efficient an easy to deal with.
She provided me with regular updates and progress regarding my passport application.
I was provided accurate timelines so I knew when to expect my new passport.
Highly recommend.

Shaun was amazing and led me through the complicated experience of applying for my British passport from beginning to end. He thoroughly checked all my document and saved me from a lot on unnecessary hassle. To me it was well worth the extra money to use My British Passports.com I highly recommend them.

This is a great service; I was a sceptic before deciding to take a chance and use this service and I am so pleased that I did. I can't thank my consultant Brittany enough for her support and guidance throughout this whole process. I was kept informed and given appropriate instructions in a most professional manner, and I received my new passport within 30 days. Thank you to everyone involved.

Straightforward process, prompt communication, clear about requirements, happy to recommend.

I would recommend anyone to use this service.
Hayley processed my application for a renewal passport from start to finish. Very professional and kept me in the loop all the way through, keeping my stress level to a minimum. Thanks to all the team involved.

The assistance that I received from the consultant appointed to my case was outstanding. I can only offer my sincere thanks to Brittany who guided me through the process, making it easy to get approval.

My dealings with Jan were professional & prompt, giving the impression of personal involvement on her part to ensure an easy set of instructions and updates, on a step by step process. Highly commended.

Alan.

The renewal process from Canada through MyBritishPassport took exactly 6 weeks for me to receive my passport from my first contact with them. Madeleine was assigned as my consultant and she was extremely helpful and efficient in guiding me through the online process. I would definitely recommend using their services.

I wanted to pass on my heartful thanks to My British Passport for expediting my passport so quickly and efficiently,
Brittany was absolutely fantastic with her Customer Service and Brittany's Communication was on point,

Myself having come from a Customer Service background of 45 years in the Motor Sales and Aftersales service believe in,
giving credit where it is due and give positive feed back when recognising excellent customer service,

Chelsea made it easy to understand the process. She treated me as a customer, not a number. I understood exactly where I was in the process.
DHL provider was haphazard this end - but after chasing they did pick up on the day scheduled (it was an error in their system