MyBudget Reviews 1,547

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and non-judgmental approach, making them feel supported and respected. Many people highlight the exceptional service, noting its efficiency in managing finances, paying bills on time, and helping to escape debt. Reviewers frequently mention the value for money, appreciating how the service has changed their lives by reducing stress and enabling savings. However, some people were dissatisfied with the price, feeling the fees were high and could be better utilized within their own budget. A few other people also felt that the service lacked consistent one-on-one support, leading to frustration when dealing with different staff members.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently finding the service great... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being kind,... See more

Value for money

Customers report positive experiences with the value for money, often describing it as a worthwhile and... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing concern about increasing costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Insolvency service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I have been with MyBudget for about 6…

I have been with MyBudget for about 6 years and is hands down the best way to handle my money. If it wasn’t for MyBudget I would still be renting and not in my own home.

23 October 2025
MyBudget logo

Reply from MyBudget

Wow, thanks so much for this feedback!

We are so pleased to hear that being us has been such a crucial part of managing your finances; that is exactly what we are here for!

Being with us for 6 years and owning your own home are such amazing milestones.

You are doing great. We look forward to seeing what else you can achieve.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

It really helped me out with what I can…

It really helped me out with what I can do with my money like saving because I’m really glad to be saving up instead of spending more money but I’m so grateful for what MyBudget is doing for me thank you very much I really appreciate it.

23 November 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this with us, Miley!

We’re truly delighted to hear how empowered you feel with your money and that saving has become such a positive part of your journey.

It’s wonderful to know you’re feeling more in control and confident, and we’re grateful to be able to support you along the way.

We appreciate you just as much. Keep up the great work!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great people to work with and calming…

Great people to work with and calming on my nerves.

21 October 2025
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Reply from MyBudget

Thank you for sharing your feedback, John!

It’s wonderful to hear that we’ve been able to create a sense of ease for you and that our support has made managing your finances feel clearer and more achievable.

We can’t wait to continue supporting you on your journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I was able to see a brack done.of my…

I was able to see a brack done.of my bills and payments look forward whith out counting each week our month with out knowing were or when I needed mone6 set aside just look at schedules on the app and I could see when and were my money coming in and out and seeing my savings and surplus thank you

23 October 2025
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Reply from MyBudget

Thank you so much for sharing this!

We’re delighted to hear that you’ve found it helpful to see everything clearly laid out, from your bills and payments to your savings and surplus.

It is amazing to hear that you feel more in control and confident with your money. That is exactly why we do what we do.

Keep up the great work. We look forward to seeing where this journey takes you.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Since joining Mybudget we have managed…

Since joining Mybudget we have managed to get all our bills paid on time and actually see savings which whenever we need we can either send a message or just give a phone call and speak to one of the friendly team members which are always so helpful and will always walk you through your finances to make sure your still on track

21 October 2025
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Reply from MyBudget

Thank you for sharing your story, Deborah!

We’re thrilled to hear that we have helped you stay on top of your bills and start building savings! This is exactly why we do what we do!

It’s wonderful to know that each time you reach out, our team has been able to guide and provide the support you deserve.

Keep up the amazing work! We are always here to help.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

John was so helpful and an amazing person

John was so helpful, I’m over the moon with everything he has done to help me today, the attention the the budget and to my needs was amazing I am so thankful for all his help

18 November 2025
Unprompted review
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Reply from MyBudget

Thank you for your kind words, Emily!

We’re so glad you had the chance to experience Jon’s skill and care firsthand. He truly is one of our shining stars, and we feel very fortunate to have him on our team supporting our clients.

We’re always here for you and look forward to supporting you throughout your journey.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars
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Reply from MyBudget

Thank you for taking the time to share this, Nathan!

It is wonderful to know that we have consistently supported you along your financial journey.

Keep up the great work!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've been a member of MyBudget for 12+…

I've been a member of MyBudget for 12+ years now, initially it was to help with my debt situation, after a marriage breakdown. I kept with MyBudget because it's made life a lot easier with bills management and allows me to focus on other life topics.

19 October 2025
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Reply from MyBudget

Thank you for sharing your story and for being with us for over 12 years, Joe! What an amazing milestone!

We’re glad that we could support you through challenging times and continue to make day-to-day life a little easier.

It is stories like yours that remind us why we do what we do.

We can’t wait to keep supporting you on this journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

💯 recommend my budget

The team at My Budget are friendly and supportive, they made the whole process of setting up my budget seamless and alleviated all of my fears. They were understanding and non judgmental. I would highly recommend my budget to anyone.

2 October 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your amazing feedback, Elizabeth!

It is wonderful to hear that your experience with us has been smooth and supportive from the start. Our team always strives to make the process easy and judgment-free, so it means a lot to know you felt understood and reassured.

We truly appreciate your recommendation and are grateful to be part of your financial journey.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Money Coaches know there stuff…

The Money Coaches know there stuff and the system well. I had an open and frank conversation about where the budget/money sits and how expenditure verses income was out of balance. They are genuinely helpful.

17 October 2025
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Reply from MyBudget

Thank you so much for your feedback!

We’re really glad to hear that you felt comfortable having open and honest conversations with our Money Coaches.
That is exactly what we are here for!

Our team works hard to understand each client’s situation and provide genuine, practical support, especially when income and expenses aren’t quite aligning.

We truly appreciate your kind words and are here to help you every step of the way.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

My Budget has changed my life

My Budget has changed my life. I am physically and mentally disabled and keeping up with changes or even having time between hospital or doctor visit's to pay or keep up with day to day bills was problematic for me; I never have to worry, I have been with My Budget for some time and it has eased my anxiety considerably and your contact centre staff are of the highest standard; informed, polite, friendly, efficient and helpful. Thankyou so much.

14 October 2025
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Reply from MyBudget

Wow, thank you so much for such thoughtful and honest words!

It has truly made our day to know that we’ve been able to play such a meaningful role in your life and your financial journey.

Reducing stress and anxiety around finances is always one of our biggest priorities, so we’re thrilled to hear that this has been your experience.

Our team will be absolutely delighted to know how much they’ve helped you, and that you consider the quality of our service to be top-tier.

Keep up the amazing work!

Kind regards,
Maddy and the MyBudget Team

Rated 3 out of 5 stars

Too many people….customers need one person helping them

It’s nice to have a budget company looking after our finances, but at times it’s frustrating because it’s a different person all the time. Why can’t you hire people to look after several budgets at a time so we get the same person working on our budget along with us? My son is ADHD and he really needs someone to help him with his finances, but because there isn’t that one on one help he would become frustrated and confused.

14 October 2025
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Reply from MyBudget

Thank you for sharing your feedback, Beth.

We are always looking for ways to enhance our service. We completely understand your concerns and the desire for a single point of contact; however, our business model is designed to provide you with the fastest and most comprehensive support possible.

This means our Money Coaches are available to assist you immediately and efficiently, ensuring you never have to wait for one specific person. Our system relies on meticulous, thorough notes for every interaction for a seamless experience. Any team member assisting you should be able to quickly understand your history and progress without missing a beat.

In short, we want to ensure you have a highly-skilled dedicated team ready to support your financial journey at all times.

We'd love to discuss this directly and ensure you feel confident in our support. Please contact us at 1300 300 922 or feedback@mybudget.com.au, and one of our team members will be glad to assist.

Sincerely,
The MyBudget Team

Rated 5 out of 5 stars

My experience with my budget has been…

My experience with my budget has been easy to deal with and very helpful when we needed it.

13 November 2025
Unprompted review
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Reply from MyBudget

Thank you for sharing your feedback.

We are so pleased to hear that you had a fantastic experience with the team and that we were able to provide you with the support you deserve.

We are excited to see what you achieve moving forward.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Mybudget is a revelation.

Mybudget is a revelation for me and the only thing that I don't like is that I didn't start with them years ago! Finally I feel that I have some control and I have to tell, that feeling is amazing.

11 November 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this wonderful feedback, Stuart!

We’re thrilled to hear how empowering it feels for you to be in control of your finances. That’s exactly what we love to see! We’re just glad you found us, and that the journey has been such a positive change for you.

Here’s to many more amazing milestones ahead!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I have been with My Budget nearly…

I have been with My Budget nearly 20yrs. I never want to be without. So stress free

13 October 2025
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Reply from MyBudget

Thank you so much for your kind words, Kerry!

Being with us for nearly 20 years is a truly special milestone, and we’re deeply grateful to have supported you for so long.

We’re delighted to hear that the experience has helped keep life stress-free. That is exactly why we do what we do!

We look forward to being here for you for many more years to come!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

All calls with each consultant is…

All calls with each consultant is professional and helpful, cannot fault the service, makes my life so easy.

8 October 2025
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Reply from MyBudget

Thank you so much for your wonderful feedback, Renee!

We’re thrilled to hear that every interaction with our consultants has been professional, helpful, and has made life easier for you. That’s exactly the experience we aim to deliver.

We truly appreciate you taking the time to share this, and we look forward to continuing to support you on your journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Jon’s magic

Jon made his magic happen and upgraded my budget to work great!!!

6 November 2025
Unprompted review
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Reply from MyBudget

Thank you for sharing your experience, Aaron.

We are so pleased to hear Jon could waive his magic wand and help get your budget back on track.

Cannot wait to see what you can achieve on this journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

From the moment Jon answered my call he…

From the moment Jon answered my call he was so compassionate and entertaining.... his use of a sense of humour was most definitely a real treat.
This has been a stressful time making these changes and he certainly helped that

29 October 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this lovely feedback, Natty!

We’re so glad Jon could bring some humour and warmth to what’s been a stressful time for you; that is something he is truly great at.

We can’t wait to see where the rest of your journey takes you!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've never had a bad interaction with…

I've never had a bad interaction with this group. They team at my budget are caring, understanding and completely non judgemental xoxo thankyou so much for everything you do for me and my husband!

24 October 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this, Felicity.

It really means the world to us to hear that you and your husband feel supported and understood. That is exactly what we are here for!

We’re so lucky to have amazing clients like you, and we’re always here when you need help!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always friendly and supportive

Always friendly and supportive. Never had any issues. I am now on yrack with my money 😃

22 September 2025
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Reply from MyBudget

Thanks so much for your lovely feedback, Trish!

We’re so glad to hear you’ve had such a positive experience and that you’re on track with your finances. That’s what it’s all about!

Keep up the amazing work, we will be here every step of the way!

Warmly,
Maddy and the MyBudget Team

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