MyBudget Reviews 1,557

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and non-judgmental approach, making them feel supported and respected. Many people highlight the exceptional service, noting its efficiency in managing finances, paying bills on time, and helping to escape debt. Reviewers frequently mention the value for money, appreciating how the service has changed their lives by reducing stress and enabling savings. However, some people were dissatisfied with the price, feeling the fees were high and could be better utilized within their own budget. A few other people also felt that the service lacked consistent one-on-one support, leading to frustration when dealing with different staff members.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently finding the service great... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being kind,... See more

Value for money

Customers report positive experiences with the value for money, often describing it as a worthwhile and... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing concern about increasing costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Insolvency service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My Budget has changed my life

My Budget has changed my life. I am physically and mentally disabled and keeping up with changes or even having time between hospital or doctor visit's to pay or keep up with day to day bills was problematic for me; I never have to worry, I have been with My Budget for some time and it has eased my anxiety considerably and your contact centre staff are of the highest standard; informed, polite, friendly, efficient and helpful. Thankyou so much.

14 October 2025
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Reply from MyBudget

Wow, thank you so much for such thoughtful and honest words!

It has truly made our day to know that we’ve been able to play such a meaningful role in your life and your financial journey.

Reducing stress and anxiety around finances is always one of our biggest priorities, so we’re thrilled to hear that this has been your experience.

Our team will be absolutely delighted to know how much they’ve helped you, and that you consider the quality of our service to be top-tier.

Keep up the amazing work!

Kind regards,
Maddy and the MyBudget Team

Rated 3 out of 5 stars

Too many people….customers need one person helping them

It’s nice to have a budget company looking after our finances, but at times it’s frustrating because it’s a different person all the time. Why can’t you hire people to look after several budgets at a time so we get the same person working on our budget along with us? My son is ADHD and he really needs someone to help him with his finances, but because there isn’t that one on one help he would become frustrated and confused.

14 October 2025
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Reply from MyBudget

Thank you for sharing your feedback, Beth.

We are always looking for ways to enhance our service. We completely understand your concerns and the desire for a single point of contact; however, our business model is designed to provide you with the fastest and most comprehensive support possible.

This means our Money Coaches are available to assist you immediately and efficiently, ensuring you never have to wait for one specific person. Our system relies on meticulous, thorough notes for every interaction for a seamless experience. Any team member assisting you should be able to quickly understand your history and progress without missing a beat.

In short, we want to ensure you have a highly-skilled dedicated team ready to support your financial journey at all times.

We'd love to discuss this directly and ensure you feel confident in our support. Please contact us at 1300 300 922 or feedback@mybudget.com.au, and one of our team members will be glad to assist.

Sincerely,
The MyBudget Team

Rated 5 out of 5 stars

My experience with my budget has been…

My experience with my budget has been easy to deal with and very helpful when we needed it.

13 November 2025
Unprompted review
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Reply from MyBudget

Thank you for sharing your feedback.

We are so pleased to hear that you had a fantastic experience with the team and that we were able to provide you with the support you deserve.

We are excited to see what you achieve moving forward.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Mybudget is a revelation.

Mybudget is a revelation for me and the only thing that I don't like is that I didn't start with them years ago! Finally I feel that I have some control and I have to tell, that feeling is amazing.

11 November 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this wonderful feedback, Stuart!

We’re thrilled to hear how empowering it feels for you to be in control of your finances. That’s exactly what we love to see! We’re just glad you found us, and that the journey has been such a positive change for you.

Here’s to many more amazing milestones ahead!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I have been with My Budget nearly…

I have been with My Budget nearly 20yrs. I never want to be without. So stress free

13 October 2025
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Reply from MyBudget

Thank you so much for your kind words, Kerry!

Being with us for nearly 20 years is a truly special milestone, and we’re deeply grateful to have supported you for so long.

We’re delighted to hear that the experience has helped keep life stress-free. That is exactly why we do what we do!

We look forward to being here for you for many more years to come!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

All calls with each consultant is…

All calls with each consultant is professional and helpful, cannot fault the service, makes my life so easy.

8 October 2025
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Reply from MyBudget

Thank you so much for your wonderful feedback, Renee!

We’re thrilled to hear that every interaction with our consultants has been professional, helpful, and has made life easier for you. That’s exactly the experience we aim to deliver.

We truly appreciate you taking the time to share this, and we look forward to continuing to support you on your journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Jon’s magic

Jon made his magic happen and upgraded my budget to work great!!!

6 November 2025
Unprompted review
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Reply from MyBudget

Thank you for sharing your experience, Aaron.

We are so pleased to hear Jon could waive his magic wand and help get your budget back on track.

Cannot wait to see what you can achieve on this journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

From the moment Jon answered my call he…

From the moment Jon answered my call he was so compassionate and entertaining.... his use of a sense of humour was most definitely a real treat.
This has been a stressful time making these changes and he certainly helped that

29 October 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this lovely feedback, Natty!

We’re so glad Jon could bring some humour and warmth to what’s been a stressful time for you; that is something he is truly great at.

We can’t wait to see where the rest of your journey takes you!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've never had a bad interaction with…

I've never had a bad interaction with this group. They team at my budget are caring, understanding and completely non judgemental xoxo thankyou so much for everything you do for me and my husband!

24 October 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing this, Felicity.

It really means the world to us to hear that you and your husband feel supported and understood. That is exactly what we are here for!

We’re so lucky to have amazing clients like you, and we’re always here when you need help!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always friendly and supportive

Always friendly and supportive. Never had any issues. I am now on yrack with my money 😃

22 September 2025
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Reply from MyBudget

Thanks so much for your lovely feedback, Trish!

We’re so glad to hear you’ve had such a positive experience and that you’re on track with your finances. That’s what it’s all about!

Keep up the amazing work, we will be here every step of the way!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Best thing we ever did

Has helped us financially when we thought we couldn’t save any money
we were living week to week and now we are living life having overseas holidays paid off 2 cars 🚗
Nearly 8 years ago now still using My Budget today

22 September 2025
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Reply from MyBudget

Wow, thank you so much for sharing this, Kathy!

It’s amazing to hear how far you’ve come, from living week to week to enjoying holidays and financial freedom!

We’re so proud to have been part of your journey over the past 8 years. We cannot wait to see where else this journey will lead you!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Staff are awsome I now have savings and…

Staff are awsome I now have savings and bills are paid on time highly recommend

21 September 2025
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Reply from MyBudget

Thanks so much for your kind words, Laurna!

We're glad to hear that our team has helped you stay on top of your finances and reach your savings goals. That is a great achievement!

We really appreciate your recommendation!
Keep smashing those goals.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Keeping our budget in check and helping…

Keeping our budget in check and helping us save money

21 September 2025
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Reply from MyBudget

Thank you for your feedback!
We are so pleased to hear that we have helped you remain in control of your finances and build your savings.
Keep kicking those goals!
Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Getting me back on track

22 September 2025
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Reply from MyBudget

Thank you for your feedback, Douglas!

We are pleased to hear we are helping you get your finaces back in order.

Keep up the great work!

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

No matter what I approach My Budget…

No matter what I approach My Budget with, they always come with an answer to be able to achieve what we need. If we can’t do something now they will
Let me know when, and we adjust things as needed.
So grateful for the assistance they give us.

17 September 2025
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Reply from MyBudget

Thank you so much for your lovely feedback!

It’s wonderful to know that no matter what comes your way, our team can provide the tools, budgeting advice, and support to help you reach your goals.

It means so much to be part of your journey, and we’ll be here cheering you on, no matter what comes your way

Kind regards,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

I absolutely loved having my budget for…

I absolutely loved having my budget for the convenience of my budget paying my bills for me making sure all my bills were paid on time and how easy it was just to send a bill and they worked out how much was need to put away to buy a large bill each fortnight.

13 October 2024
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your experience, George!

We’re so glad to hear how convenient you’ve found MyBudget and that the process has made things easier for you.

It’s great knowing you can relax knowing your bills are taken care of, that’s exactly what we’re here for!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Amazing Service

Amazing, personalised, kind and empathetic service. It’s not just a financial service, they literally saved me in many ways.

2 October 2025
Unprompted review
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Reply from MyBudget

Thanks so much, Krysite!

Hearing this has truly warmed our hearts.
We’re so glad you felt truly supported and cared for. Knowing we could make such a positive difference in your life is why we do what we do.
Keep up the amazing work. We are here every step of the way!

Kind regards,
Maddy and the MyBudget team.

Rated 5 out of 5 stars

Peace of Mind - and a Trip of a Lifetime

I don’t think I can put into words just how much MyBudget has changed my life. Before I joined, money was my biggest source of anxiety. I felt stuck, like I’d never be able to get ahead or even dream about the things I wanted.

From the moment I started with MyBudget, that weight started to lift. They gave me a plan, but more importantly, they gave me hope. I’ve built healthy habits I never thought I could stick to, and for the first time in a long time, I feel in control of my finances instead of the other way around.

In my very first year, I saved enough for something I’d always thought was out of reach - a dream trip: a whole month in London and Disneyland Paris. That trip changed me in so many ways, and I still can’t believe it actually happened. I know for sure it never would have without MyBudget.

I’m so grateful for the team and the program - not just for helping me save money, but for giving me the peace of mind and freedom to dream again.

30 September 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your story with us, Destiny!

Reading this truly made our day. We’re so glad to hear that the stress and anxiety you once felt have been replaced with confidence and peace of mind.

A month in London and a trip to Disneyland Paris sounds like an absolute dream. What an incredible milestone to achieve in your very first year!

It’s inspiring to see how you’ve not only built healthy habits but also given yourself the freedom to dream big and enjoy life.

We’re so proud of you and grateful to be part of your journey. Here’s to many more exciting adventures ahead!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Jon is exceptional at his job

Jon is exceptional at his job. He is really engaging and listens to my needs every time. I want to thank him for his brilliant skills in analysing patterns to free up cash flow.

29 September 2025
Unprompted review
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Reply from MyBudget

Thank you so much for this wonderful feedback Hayley!

We are absolutely thrilled to hear about your experience with Jon, he's an absolute superstar. What you've described is exactly what we strive for with every client.

I will personally make sure to pass on your high praise to Jon!

Thanks again,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Long time customer

I have been with mybudget for 10 years. I love the fact that all of my bills are allocated and either paid by mybudget or transferred to my bank account. I have savings and money also put aside for holidays. I find accessing money very easy and if I need to contact mybudget staff have always been friendly,courteous,professional and attended to my enquiry quickly and efficiently. I highly recommend mybudget as I no longer stress about bills and if anything urgent arises financially mybudget can look at my finances and work aroud budget. I have always received 100% service.

11 July 2025
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Reply from MyBudget

Wow, Annette! Thank you so much for your beautiful message and for being with MyBudget for 10 years. What an incredible milestone!

We’re so glad to hear how much peace of mind and freedom you’ve found in knowing your bills, savings, and holidays are all taken care of.

It’s wonderful to know our team has been able to make things easy and stress-free for you, and that you’ve always received the support you needed.

We look forward to continuing to be by your side and helping you achieve even more financial goals in the future.

Warm regards,
Maddy and the MyBudget Team

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