MyBudget Reviews 1,548

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and non-judgmental approach, making them feel supported and respected. Many people highlight the exceptional service, noting its efficiency in managing finances, paying bills on time, and helping to escape debt. Reviewers frequently mention the value for money, appreciating how the service has changed their lives by reducing stress and enabling savings. However, some people were dissatisfied with the price, feeling the fees were high and could be better utilized within their own budget. A few other people also felt that the service lacked consistent one-on-one support, leading to frustration when dealing with different staff members.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently finding the service great... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being kind,... See more

Value for money

Customers report positive experiences with the value for money, often describing it as a worthwhile and... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing concern about increasing costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. Financial advisor
  2. Alternative Financial Services
  3. Insolvency service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

my budget is getting for getting out of…

my budget is getting for getting out of debt and saving
they have got us out debt and got us saving love my budget

5 June 2025
MyBudget logo

Reply from MyBudget

This has made our day! Thanks so much for leaving such a lovely review, Sandra.

We are so excited knowing we've helped you get out of debt and build your savings.

We're very much looking forward to keeping the momentum going and seeing what the future holds for you, and we're here to assist you every step of the way!

Thanks,
Angela and the MyBudget Team

Rated 5 out of 5 stars

Excellent Service

Jon went above and beyond to help me understand how I could make my budget work better for me. They were so patient and clear, it was a very productive call. My Budget is the best financial decision I’ve ever made.

30 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your kind words, Julia!

We're thrilled to hear that Jon was able to provide such helpful guidance — he is a star!

It’s wonderful to know your call was productive and that you’re feeling more confident about your finances.

We’re proud to be part of your financial journey!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

MyBudget helped me reach my savings…

MyBudget helped me reach my savings goals and helped me with my money management. I would highly recommend to anyone looking to get on top of their finances

30 June 2025
Unprompted review
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Reply from MyBudget

Thank you Hannah for taking the time to share your experience,

What you're describing is so incredibly rewarding to hear for us! Knowing you've achieved your savings goals and you're on top of your finances is simply amazing. Go you!

Thank you for recommending our service to others, and we look forward to seeing your finances flourish for many months and years to come.

Thanks,
Dominique and the MyBudget Team

Rated 4 out of 5 stars

You guys are awesome when I need help…

You guys are awesome when I need help or money and bills Youse are always there thankyou

5 May 2025
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Reply from MyBudget

Thank you for leaving such a great review Derek,

It's great to hear our team is here to support you when you need it - we're here to help!

We look forward to continuing to be alongside you in your financial journey for many years to come.

Thanks,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Shout out to the savant

Daniel C started our journey with my budget, In a refreshing and informative way.
He made us feel very relaxed and gave us opportunity to engage in open discussions and feel good banter. We are really excited with my budget. Thanks Dan have a frothy.

13 June 2025
Unprompted review
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Reply from MyBudget

Thank you for leaving such a great review, Clint.

We are so thrilled to have you start with us, this is a very exciting step and we can't wait to see your finances bloom in the next few months and years to come.

We are so glad to hear Dan was able to help, he's an absolute legend. I will make sure to pass on the great feedback onto him! I'm sure he'll appreciate it.

We look forward to seeing you kick goals with your new budget soon.

Warm regards,
Dominique and the MyBudget Team

Rated 5 out of 5 stars

Life saver MyBudget

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some communication issues between us and MyBudget, which led to some trial and error. But over the past two years, our credit report has improved, and all our debts have been cleared. In times of real financial crisis, MyBudget can truly be a lifesaver.

25 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your journey, Young.

It warms our hearts to know we were able to support you through the tough times and help you become debt-free.

Congratulations on clearing your debts and improving your credit, That’s such an incredible achievement!

We’re proud to have walked this path with you and can’t wait to see where your journey takes you next.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

The ease of My Budget taking care of my Finances

The ease of My Budget taking care of my money problems.
The team were polite and courteous when we spoke on the phone.
Many thanks for the service you provided!

20 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your kind words, Joseph!

We’re so glad to hear that you found the process easy and that our team made a positive impression during your calls.

It means a lot to know we could help ease the stress of managing your finances.

We truly appreciate you taking the time to share your experience — and we're always here if you need support in the future.

Warm regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Really good customer service

Had a really great experience with Tristan. Talked on the phone to discuss the budget and organise some medical appointments, really empathised with me and could certainly see them as someone I would sit down with and have a chat rather than just someone on the phone.

20 June 2025
Unprompted review
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Reply from MyBudget

What a fantastic review — thank you, Dennis!

We’re so glad to hear you had such a positive experience.

Tristan has a real gift for empathising and truly listening — it’s what he does best, and it’s a big part of why he’s such a valued asset to our team.

It sounds like he made sure you felt supported and understood during what can often be a stressful time, we’re so glad you got to chat with Tristan.

That kind of care is exactly what we strive for in every conversation, and knowing you felt comfortable and heard means the world to us.

Thank you for sharing this — we’re so grateful to be part of your financial journey.

Warm regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

The team are fantastic and so helpful

The team at MyBudget are great. They are helpful and try to cover everything. If you have two wages coming in then this should work for you. If you have one it might not pan out as you had hoped.

18 June 2025
Unprompted review
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Reply from MyBudget

Thank you for your honest feedback, Amanda.

We’re glad to hear you found our team fantastic and helpful. We always aim to cover everything to support our clients as best we can.

We understand that everyone’s circumstances and expenses are unique. Whether you have one income or two, budgeting can be effective— it really depends on your individual needs and situation.

Thanks again for sharing your experience. Please don’t hesitate to call us at 1300 300 922 if you have any further feedback or need assistance.

Our team is always happy to help.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I had really great customer service…

I had really great customer service today! The gentleman who I spoke with was so helpful and lovely and make me super excited for the future and the things I can do with implementing my new budget. I’m also a single mother of 3 and when returning back to work part time with little to no other assistance, it was only because of MyBudget that I was able to make it through financially without struggling.

17 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your lovely feedback, Roseanne!

We’re so glad to hear your experience was positive and that our team member was able to support you with care and encouragement.

It’s incredibly inspiring to hear how you’ve taken charge of your finances, especially while juggling so much as a single mum of three.

We’re honoured to be part of your journey and excited for everything that lies ahead for you!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

That these people are here to help you.

I had wonderful experience and great help to achieve my goals. It was stressful at the beginning but it all worked out well at the end. The staff was fantastic, we always had a good laugh.

18 June 2024
Unprompted review
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Reply from MyBudget

Thank you so much for sharing, Georgina.

We're so happy to hear that your experience with us was full of laughs and high-quality customer service!

It’s wonderful that our team was been able to support you through the challenges and guide you towards success — all while helping you achieve your financial goals!

Wishing you all the best as you move forward.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Everyone is so patient and kind

Everyone is so patient and kind, nothing is too much trouble. I appreciate that l never feel judged. The support is so important my mental health is so much better with my financial health under control.

11 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for sharing your experience with us.

We’re really glad to hear that you feel supported and understood — that’s exactly how we want you to feel.

Knowing that our team has made a positive impact on both your financial and mental well-being means the world to us.

We’re always here for you, and cannot wait for the years of support to come.

Take care,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Customer Service A1

From start to finish and throughout the whole set up I have been less stressed, know my bills will be paid on time and if I ever need anything just let them know so they can fit it into my budget. Also would like to thank my number one money coach CARA. She is so amazing at what she does and I cant thank her enough. 10star rating.

13 June 2025
Unprompted review
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Reply from MyBudget

Thank you so much for your wonderful feedback, Jeanine!

We’re delighted to hear that the whole process has helped ease your stress and made managing your bills simpler.

A 10-star rating? Wow, we’re over the moon! Cara will be thrilled to hear your kind words — She really is a star and a vital part of our team.

We’re excited to support you on the rest of your financial journey and can’t wait to see what’s ahead.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I spoke with Kara from the specialist…

I spoke with Kara from the specialist team and to be honest, she is by far the best one I have spoken to! Very polite and understanding. I'm so pleased. Make sure you keep her onboard!!!! Thank you Kara!

13 June 2025
Unprompted review
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Reply from MyBudget

Wow, thank you so much for your amazing feedback, Paula!

Cara always goes above and beyond to help, and it’s fantastic to hear it made such a difference for you.

We’re definitely keeping her onboard—she’s a true asset to the team!

Thanks again for taking the time to share your experience.

Warm regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great and friendly experience

Friendly, and made the experience a lot more simple than I thought it would be. Made me feel like more than just a number or a normal customer.

11 June 2025
Unprompted review
MyBudget logo

Reply from MyBudget

We love hearing this, Aaron!

It’s fantastic to hear that you felt supported and valued throughout the process.

Making things simple and treating every person with genuine care is exactly what we strive for— so it’s wonderful to know that came through in your experience!

We can’t wait to keep supporting you throughout the rest of your financial journey!

Many thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Solving my depths and learning me how…

Solving my depths and learning me how to manage my finances heep now can save go overseas buy new car love company very well organised
Kind regards John Harrison

5 May 2025
MyBudget logo

Reply from MyBudget

Wow this is awesome to hear, John!

We’re so happy that our support has helped you better manage your finances and save for your goals like traveling overseas and buying a new car.

We’re here to keep helping you on this journey—excited to see what you accomplish next!

Thanks again,
Maddy and the Mybudget Team

Rated 5 out of 5 stars

Financial Freedom

My financial journey with My Budget has been nothing short of amazing..From the first initial phone call in 2024 to now, they have helped me carve out a Budget that has not only got me debt free but enabled me to have savings that I watch grow each week.. My holidays, hair &
beauty appointments, vet needs, birthdays, Xmas etc are all taken care of, all without touching my savings

5 May 2025
MyBudget logo

Reply from MyBudget

This has just made our day, Elizabeth!

It’s truly inspiring to hear how far you’ve come, from your very first call in 2024 to now being debt-free and building growing savings.

We’re so glad we could help you create a budget that covers all your important needs and treats too, without dipping into your savings.

Your success is exactly why we do what we do!

Here’s to many more milestones and stress-free moments ahead.

Kind regards,
Maddy and the MyBudget Team

Rated 1 out of 5 stars

No savings

No savings. It’s really sent me into a tailspin.

5 May 2025
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Reply from MyBudget

Hi Justin,

Thank you for providing this feedback. We’re sorry to hear that the service did not meet your expectations.

Our service is designed to provide support and structure for individuals working to improve their financial situations, and many clients have found success. That said, we understand that each situation is unique, and results can vary based on a number of factors.

Based on our recent conversations, we have been able to review your circumstances. If you would like, please call us on 1300 300 922 and we can address your concerns further.

We appreciate these insights and the opportunity to better understand your experience.

Thanks,
The MyBudget Team

Rated 5 out of 5 stars

We were helped immensely by my budget

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free.
They were kind and reassuring, but also made us realise how we had got into such a terrible situation.
We are now debt free and enjoying living a life without fear and constant stress

5 May 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Alison.

We’re incredibly proud to have been able to support you through such a challenging time and help you become debt free.

It’s wonderful to hear that our team’s kindness and guidance made a positive difference in your journey.

Living without fear and stress is such an important milestone, and we’re so happy you’re enjoying this new chapter.

Looking forward to being part of your journey moving forward!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Why I joined my budget

I joined my budget, not because I was doing great managing my budget, but because I realised that my finances had gotten a bit out of control. I was stressed all the time and wanted to bury my head in the sand. I had seen the ads on TV and thought well they can't do any worse than I had. Mybudget were reassuring from the get go. Words like bankruptcy were scary, but that's where I was heading, they knew it, I knew it. They sorted everything out, called creditors and came up with a realistic budget. Yes it is hard at first, but that was on me because of the financial position I put myself into, no one else to blame. Four years on, I will be forever grateful for Mybudget. I don't worry about money anymore and I have a financial organisation who is always ready to help. I'm in the process of building a house, they even helped broker the loan. I'm in for the long haul. Couldn't be happier

5 May 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing your story, Kylee—and for being part of the MyBudget family over the past four years.

It takes real courage to reach out when things feel overwhelming, and your honesty is truly inspiring.

We're so glad we could support you through those early challenges and help create a clear, realistic path forward.

Supporting you through the tough conversations that helped you regain control is exactly why we do what we do.

Congratulations on starting to build your home—that’s such an exciting milestone, and we’re proud to have been part of your journey.

We’re with you for the long haul too, cannot wait to see what another 4 years will bring you!

Thanks again,
Maddy and the MyBudget Team

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