Lance always takes the time to answer even my basic questions. I can see he is busy but trust his advice on tyres and car services and repairs. I’ve been going there for years and can’t see this cha... See more
Location
Switch locationSmithfield Shopping Centre, Enter off Captain Cook Highway (near Kennedy Highway), 4878 Smithfield, QLD, AU
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See what reviewers are saying
Good honest advice, a decent bunch of blokes. Happy to keep using have been several times with different cars and always good service.
Once they got started they were good, but owing to a misunderstanding about an appointment I had to wait 4 hours at their shop to get the service. This might have been due to poor communication from... See more
There was a misunderstanding on the appointment and I arrive at a much earlier time. The staff nicely did their best to anticipate the little repair for me so I did not have to wait too long. Only l... See more
Company details
About mycar Tyre & Auto - Smithfield
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Smithfield Shopping Centre, Enter off Captain Cook Highway (near Kennedy Highway), 4878, Smithfield, QLD, Australia
- (07) 4848 7508
4.8
Excellent
940 reviews
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Prompt and efficient service!
18 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Puncture repair Mark was abrupt with his manner on my…
Mark was abrupt with his manner on my arrival,
when I returned he was in a better mood and more pleasant. His customer service skills need to improve for a better rating.
15 November 2025
Reply from mycar Tyre & Auto - Smithfield
Hi Irene,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Understanding staff
It's close to where I live friendly helpful staff in and out quickly always neat quality work and service
17 November 2025
Honest communication and a job well done
Honest communication and a job done very well. Will be back
24 November 2025
OUTSTANDING MANAGER AND MECHANICS
THE COMPANY HIT THE JACKPOT BY HAVING MARK AS MANAGER AT SMITHFIELD, CAIRNS. HE HAS EXCELLENT CLIENT COMMUNICATION, HAS A CHEERFUL SYMPATHETIC DISPOSITION AND HAS THE KNACK MAKING COMPLEX MECHANICAL EXPLANATIONS SIMPLE TO UNDERSTAND.
PETER WURZEL
22 November 2025
Had complications but were resolved
Went in for a tyre change and swapped wheels and was told the job was finished. Picked up, went home and checked, no work had been done. Called back to come back in and got the work done. Still rated highly as I haven’t had issues in the past, mistakes happen.
21 November 2025
Very informative and helpful.
Very informative and helpful.
Good prices and after service care
20 November 2025
Great service
Easy to book, very accommodating to my availability and helpful, friendly staff!!!
17 November 2025
They phoned me during the work advising…
They phoned me during the work advising other problems needed attention, thus getting the Ok and fixing all problems. This is preferred to finding out when collecting the car, and needing to rebook.
14 November 2025
great service
11 November 2025
Lance was fantastic
Lance was fantastic. He got my car done early and even told me what I needed to get done and the estimated price
11 November 2025
Honest assessment and I felt they cared…
Honest assessment and I felt they cared about my needs
10 November 2025
Accommodate timeframe
There was a misunderstanding on the appointment and I arrive at a much earlier time. The staff nicely did their best to anticipate the little repair for me so I did not have to wait too long. Only little neg. they didn't close properly the bonnet but that is not a big deal. I noticed it when home and closed it.
5 November 2025
My Car great serviceGreat promt service with freindly staff…
Great promt service with freindly staff great knowledge on their products I will glady come back again cheers
6 November 2025
Fantastic service
Fantastic service - they make it a very easy and smooth process for new tyres. Staff were friendly and i found the prices were the cheapest. Thank you!
29 October 2025
I enquired about 4 new tyres at front…
I enquired about 4 new tyres at front desk and was told they could fit them immediately. Job completed in one hour while I waited. First class job. That's why I always use Mycar.
4 November 2025
HELP WHEN DESPERATELY NEEDED
They were able to take care of my immediate and unexpected need in a timely, informative and friendly manner.
28 October 2025
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