When my laptop had a problem they immediately told me to send it back (unfortunately at my own cost) and I got it back within no time. I did have to change the fan later on but still, at the time it w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more
Company replied
Bought two Dell laptops during Covid for the girls who needed them for online classes. Staff are very helpful and polite. When received laptops there was no camera. Contacted the team they replaced th... See more
Company replied
Bought a super quick Dell laptop from these guys when I retired from the NHS. Really pleased with purchase, still going strong with no issues 12 months later. Excellent laptop, beautifully packed and... See more
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Company details
Written by the company
My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392 374 087
- sales@mycheaplaptop.co.uk
- mycheaplaptop.co.uk
3.6
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
0KSLR4I
The laptop was in A1 condition and worked perfectly from the outset, I've owned it for 5 months with no issues. I've not had to ask for support but feel the My Cheap Laptop company would be there to help.
27 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
A classic top end computer
I was able to buy just what I wanted - a top end computer from a few years ago with every connection you would want, before things got "improved".
16 November 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Suppled exactly what they had promised
Suppled exactly what they had promised. Great value and a good service….
17 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Good laptops at great prices
Good laptops at great prices. But beware, poor battery life.
1 March 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We are sorry that you are somewhat disappointed with the battery life of your item. Please be aware that all items come with a guarantee of a minimum of 30 minutes, however they should last longer than this.
We hoe that this has not put you off of ordering in the future and look forward to hearing from you again
Kind regards
My Cheap Laptop
Prompt delivery
Prompt delivery. Quality and specs of the product exactly as advertised. Will definitely use again.
15 February 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
I’ve had 3 of them over the years
I’ve had 3 off them over the years, and not a bad experience yet, all used for work, cad, plc programming, inverter tuning and the like.
20 October 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Will definitely use again when necessary.
Good all rounder laptop bought as a reconditioned model at a very reasonable price. Works perfectly, arrived quickly. Very happy with the service I got, would highly recommend.
15 December 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Speedy delivery and device in good…
Speedy delivery and device in good condition
19 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Disappointed...then very Happy! 😃
Off to a false start by receiving a laptop with a battery which didn't hold it's charge! However, this company's customer service was brilliant and the faulty laptop was picked up the following day along with the delivery of a perfect replacement. I am very happy with this laptop it's a real bargain. Thank you 😁
6 April 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
Sometimes things can go wrong and we really appreciate you allowing us to put this right for you. We always encourage customers to inform us as quickly as they can if they have an issue with their new item and in most cases we can resolve these issues fairly swiftly. Thank you for your kind words particularly based on how we dealt with your issue, this is always very pleasing to read.
We hope and look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Quality laptop at excellent price
Quality laptop delivered in good time, in excellent condition, properly prepared software-wise.
I couldn't fault them - at the price, I was expecting to find a few niggles but there was nothing. Top marks.
NOTE: Whilst my comments above hold, this company were offering a 10% dscount off future purchases for a review. My review wasn't clouded by the offer, but I have received no discount voucher for any future purchase.
12 June 2022
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
***Note - Peter, your email should ask you to contact us once you have left your review in order to receive your code. Please be kind enough to reply to your email received and a code will be sent to you. Thanks***
Very satisfied customer
Quick delivery of laptop in excellent condition. All working well and perfect for my needs at a very good price with the guarantees that come with it.
25 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
A human answered the phone almost…
A human answered the phone almost immediately. I was then transferred to a knowledgeable technician! That’s the kind of customer service I like.
26 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
My Cheap Laptop sells very good refurbished laptops at good prices
Over recent years (it’s now 2023) I have bought, from My Cheap Laptop, two laptops, one small HP a couple of years ago, to travel with and earlier this year a Dell 15.5” laptop for daily use.
Plus I have bought our cleaner her laptop so she can run her business on that.
All three laptops work very well. No problems at all. They all arrived securely packaged and with all the apps and accessories required.
It was a pleasure buying from that company.
I recommend My Cheap Laptop to anyone wanting a well refurbished laptop at very reasonable prices.
26 May 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Bought a Dell laptop to replace a…
Bought a Dell laptop to replace a failed computer. Needed it urgently, it arrived within a couple of days for a great price. All round good experience, thanks to all.
7 April 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
It was like a dream
It was a critical moment of my career when I needed laptop badly and my son chanced on this company. I did not trust the transaction at the beginning but they proved me wrong by delivering exactly what I ordered. I dove out my ❤️ out to you.
12 February 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Use these guys a few times now for…
Use these guys a few times now for business laptops and the service and value for money has been excellent. Laptops have usually been delivered within 48 hours, so can`t ask any more than that.
6 April 2023
Unprompted review
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
Disappointed from Plymouth
Having been really pleased with a previous recon laptop from the company, I bought a 2nd one, and (my fault) did not read the tiny print stating there was no webcam and the battery was only guaranteed to hold a 30 min charge. These things should be written in red!
I called and felt that there was no flexibility for a returning customer, and was just pointed to the details on the advertisement. Now returning it.
11 May 2023
Unprompted review
Reply from My Cheap Laptop
Dear Buyer,
We are sorry that you feel this way regarding your 2nd purchase as this is not our intention at all. As stated if an item purchased as described then unfortunately there is little we can do to change this. If an item is listed without a webcam, usually this is because none of the items have a webcam, therefore even if we wanted to swap it we couldn't.
We do offer a 14 day moneyback guarantee for any item purchased and we are glad that you took advantage of this.
We do also hope that overall you were happy that the item purchased was as described and that you would consider buying from us again. If you do need further assistance choosing an item please feel free to contact us via telephone or email and one of our sales team will gladly assist you and answer any questions you may have.
Kind regards
My Cheap Laptop
Misleading next day delivery claim and extraordinary battery life guarantee.
I bought a refurbished Surface Pro netbook and I am happy with it from a speed and condition point of view, however, I found the "next day delivery" misleading. Apparently it doesn't mean "next day after receiving the order" but "next day after they have got it ready for despatch" which in my case was 5 days.
My other complaint is that the battery does not even last 2 hours, however, when I contacted them, they said that they only guarantee the battery for 30 minutes which I find extraordinary.
8 February 2023
Unprompted review
Reply from My Cheap Laptop
Dear Peter,
We are sorry that you are disappointed with the battery life of your product and the delivery time also.
All items have a "delivery estimate" showing near the top of the page, just above the "product variation" options in which you select to specify your item. We always aim to get your item to you as fast as we can but we do offer a date range as like you have pointed out the order has to be readied for dispatch. This is due to the fact that we offer a varied range of options you can choose from in order to make your refurbished product the best suited to you as possible.
There is a guaranteed next day page on our website where it shows a range of items in which we have pre-loaded and ready to send out. Anybody who chooses an item from this page is able to pay for a guaranteed next day service if they place their order before 3pm.
In regards to battery life, we do only guarantee batteries to last a minimum of 30 minutes. However this is a minimum guarantee and not how long we expect the battery to last. We can see that you have stated 2 hours and that you are disappointed which we can understand, however please be aware that any battery in a refurbished item according to the manufacturer is out of guarantee and deemed as end of life. As a company, we do not feel you can offer an item with 0% health battery, therefore we guarantee that it will last for a period of time and expect it to last a lot longer than this guarantee.
We are aware that Surface Pro's are advertised with long life batteries, however this lifespan is based on little to no work being undertaken on the device and also from brand new.
Overall we can understand your frustration and hope that it does not put you off of purchasing from us in the future. If you do find yourself browsing our website in the future and require any assistance, please feel free to be in touch via telephone or email and a member of our sales team would only be too happy to help.
Kind regards
My Cheap Laptop
Disappointment
Not next day delivery, it took 4 working days.
Faulty laptop, did not work.
Shambles on the phone, management refused to take ownership of the situation, and instead left tech support to deal with return and full refund. Gutless.
3 February 2023
Unprompted review
Reply from My Cheap Laptop
Dear Andrew,
We are deeply sorry that you feel so bad about your purchase from us that you had to leave a 1 star review.
I can see from the information provided that you had an issue with a touchpad on the item delivered to you and it was collected from your home the very next working day and refunded once returned.
Unfortunately we are retailing used electrics and things can go wrong from time to time.
We are sorry you felt that management refused to take ownership of the situation. Our opinion is that a technician is best placed to try ad help in a situation with a fault on a laptop. They then have the authority to raise collection and refund requests where as a manager may not have the technicians knowledge to support you with your issue the best we can.
Overall we are disappointed that you had a problem with your order but equally we feel we did our best to try and resolve this for you at the time.
We fully respect the difference of opinion but we just wish to make clear that you received an item with an issue, remote support was attempted and a refund was offered and received.
Kind Regards
My Cheap Laptop
Reply from My Cheap Laptop
Many thanks for your kind words and excellent review.
We look forward to hearing from you again in the future
Kind regards
My Cheap Laptop
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