My Claim Group Reviews 

14,727
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, described as professional, polite, and patient. Many appreciate being kept well-informed and receiving clear explanations. People often praise the team's efficient and friendly approach, noting their knowledge and willingness to assist with queries. However, some customers also noted concerns regarding the claim process and response times. A few experienced delays in email replies and found the process took longer than expected, leading to uncertainty about settlement timelines. Some reviewers also mentioned difficulties getting clear answers to questions or receiving confirmation for submitted documents.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, with many expressing frustration over... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the politeness, knowledge, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, politeness,... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers reporting prompt and efficient... See more

Service

Customers had positive experiences with service, often highlighting the excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied

Rated 5 out of 5 stars

Just had a call from Lucy at My Claim Group, regarding my previous complaint about using their commercial partners Consumer Rights Solicitors. Lucy explained everything and apologised for lack of re... See more

Company replied


Company details

  1. #130 of 156 best companies in Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,727)

2,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and well…

Excellent communication and well explained notes

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Bryonie,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

It was quick and easy to do and…

It was quick and easy to do and straight forward

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Young,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Keeps me informed

Keeps me informed every step

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mrs Bishop,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Returned a missed call

Returned a missed call, the lady I spoke to explained why she was calling and what I needed to do next.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Deborah,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Julie,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Very professional service

Very professional service, easy to understand documentation and clear instructions.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Byrne,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

I was kept upto date right though the…

I was kept upto date right though the process and would recommend my claim group without a problem.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear David,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Great customer service super helpful…

Great customer service super helpful thank you !

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Sharon,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Finally hopefully making some progress

Finally hopefully making some progress. Obviously political changes have caused disruption

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gotts,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Very good and very helpful

Very good and very helpful

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mrs Kendall,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Very helpful

Very helpful and keeps me informed at every point.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Patricia,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 4 out of 5 stars

Long process

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Austin,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We also appreciate your patience throughout the process. We're always striving to provide the best possible service, and your feedback is valuable to us. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Simple guidelines and procedures

Simple guidelines and procedures. Very good.

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Baugh,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

I have been ill for 12 months

I have been ill for 12 months - and I still am - but whilst I have been incapable, my husband has been trying to deal with my mail, computer work, etc. This has resulted that I have been sent a fair few "your signature" forms. I wanted to continue with the Claims Guys and I rang and was dealt with by Amy. She is the most pleasant and very efficient person. She is helping with advice with firm and my forms, etc. I am 80 now and I can't tell you what a comfort my conversation with Amy has been. Well done!

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Val,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Quick and consise

Quick and consise

30 June 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Very good update and progress…

Very good update and progress report,easy to the point and next step of action are very clear and in time,this makes my life easy while I gave to go through hundreds of mail every day.Ine less worry and only eye on payment date.
Thanks excellent 5 star you deserve .rav

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Ravindra,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Easy to get through the system and…

Easy to get through the system and worked well

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Lee,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

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