Bought 2 cushions. Delivery was good but 1 cushion was marked. Tried to get in touch for replacement but it took almost a week for someone to reply to my email. After correspondence was received excel... See more
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Very helpful indeed Awaiting order when I received a message asking for my full address as my parcel was sent back , very pleased they did as I wouldn’t have known what happened to it , (obviously... See more
Company replied
Sent a message on messenger and received reply straight away. Very helpful and showed me exactly what I wanted. I received my cushion quickly and well packaged. I also received a beautiful free gift.... See more
Thoroughly delighted with my purchase of 2 cushions! One is for a present and one is for myself. I had a job getting the website to work when ordering the cushions so had to order the basic cushion in... See more
Company replied
Company details
Written by the company
My Crystal Cushion offer Beautifully Designed Cushions which are adorned with SWAROVSKI® Crystals.
Contact info
United Kingdom
- mycrystalcushion.com
4.7
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The 'New Baby' cushion was just…
The 'New Baby' cushion was just beautiful. The pastel colours are brilliant and the extra stones just bring it to life. The new parents just loved it. Thank you
3 June 2021
Reply from Mycrystalcushion
Thank you for your lovely review Marion, congratulations to the new parents, wishing them endless health and happiness :)
Fabulous customer service
Fabulous customer service. My order was delivered within 48 hours. Love it.
3 June 2021
So pleased with my cushion it is…
So pleased with my cushion it is beautiful and packaged so well. Would highly recommend this item.
3 June 2021
Very quick service and very helpful
Very quick service and very helpful. I did have a parcel go missing with Royal Mail but as Royal Mail couldn’t give a definitive answer as to where the parcel is, my crystal cushion has sent me another one. You don’t get that service from anywhere else. I would still definitely use this company again.
2 June 2021
Thank you
Thank you! my cushions were stunning & my daughter loved them. Quick delivery & lovely customer service with an added free gift fab!
22 May 2021
Beautiful
When I saw these cushions I thought how lovely they would be for Christmas presents for my friends and when they arrived which was very fast within 2 days I was not disappointed they are really sparkly and a nice size I'm sure they will be greatly appreciated will probably have to get some for myself now.
20 May 2021
Very nice for birthday presant
15 May 2021
My grandaughter was thrilled with her…
My grandaughter was thrilled with her '21st' cushion. It was beautifully made, easy to order and came well packed in a few days
15 May 2021
My daughter in law love it thank you
14 May 2021
I have not received my order
I have not received my order, i have e-mailed and not had ANY reply as to where my order is. STILL NOT RECEIVED IT!
14 May 2021
Reply from Mycrystalcushion
Hello Tony, I have just tracked your order and it seems your item was returned to us, it was only returned yesterday so I will have a look for it now. I do not know the reason why as they do not tell us on the Royal Mail website. Perhaps they could not find the address or it was incomplete. Either way please be assured that this is a very rare occasion as you can see form the many positive reviews we get. Unfortunately errors can occur and it is how we deal with them that matters, would you like me to resend or refund? I did not receive your email that you sent, please check or message back here. I am happy to assist you. P.S. your tracking code for Royal Mail is https://www.royalmail.com/track-your-item#/tracking-results/PV221418084GB here you can see the information that I have relayed to you. **UPDATE 11:28** Your Package which was returned to us was updated with company name "VISTRY" and Royal Mail picked it back up yesterday afternoon, this means it is on its way to you again and will arrive within 1-2 working days. I can see that it scanned last night at their PRESTON Sorting Depot. If you still want to return please email info@mycrystalcushion.com
50 th birthday pillow
Thankyou for the pillow I ordered it is lovely came within a couple of days I would also like to say if I need anything else I will be ordering again 😊
11 May 2021
My sister in law was very pleased with…
My sister in law was very pleased with her cushion to celebrate her 60th birthday. It arrived within days of me ordering it and in time for her birthday. I shall not hesitate to order another one when looking for a gift with a difference.
11 May 2021
Thoroughly delighted with my purchase…
Thoroughly delighted with my purchase of 2 cushions! One is for a present and one is for myself. I had a job getting the website to work when ordering the cushions so had to order the basic cushion instead of the premium, but I received a phone call to check the spelling of the name required and I explained what had happened, I was given a free upgrade to premium! I was delighted and the cushion is stunning!! Thank you so much for being so considerate and helpful.
11 May 2021
Reply from Mycrystalcushion
Hello!! I remember calling you, I wanted to check the name as I had never seen this name before, you told me it was Gaelic for "Helen" I am so pleased to see your review and even more pleased you treated yourself :) I hope we can assist you in the future for any other celebrations or treats. All the best, Lee :)
Absolutely gorgeous!!
Absolutely gorgeous. I have purchased this as a birthday gift but my friends birthday is in November!! Don’t know if I can wait that long to give it to her!!
I know she will love it.
Thank you for the excellent service and the quick delivery.
9 May 2021
Ordered a cushion off this company it…
Ordered a cushion off this company it came really fast and was absolutely beautiful would definitely recommend them.
9 May 2021
I am so pleased with the cushion and…
I am so pleased with the cushion and the jewellery I received too which was extra . Thank you amazing service
9 May 2021
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