MyDermaDream Reviews 5,143

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, making interactions pleasant and informative. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized approach and dedication to resolving concerns. Reviewers are also excited about the products and look forward to using them. However, some customers have expressed dissatisfaction with issues related to their orders and subscriptions, including unexpected charges, difficulty with cancellations, and receiving products they did not intend to purchase. A few people also reported problems with receiving defective products or experiencing challenges with the return process.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers express appreciation for helpful... See more

Product

Consumers find the product to be positive, with many looking forward to using it and some already loving the... See more

Order

Customers had varied experiences with their orders. Many reviewers reported issues with order accuracy,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers report being unknowingly signed up for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was not planning on signing up for a membership. Upon explaining my point of what happened, Genalyn was very understanding and helpful. I can not say enough good about Genalyn. She didn't try to... See more

Rated 5 out of 5 stars

JHEIN was a fantastic lady that made me feel very comfortable purchasing this product by answering my questions and explaining things very clearly. She made me feel at ease and told that I may contac... See more

Rated 5 out of 5 stars

Your employee "Usman" was wonderful. I have been trying to cancel the unlimited membership which I might mention was a Zero dollar charge on initial invoice. Have been billed x 3 at $49.00 for this me... See more

Rated 5 out of 5 stars

I had two concerns regarding a subscription and my new MyoGlow Pro. MELCHIE stepped right up to the plate and helped resolve my issues without hesitation. She also emailed me the instruction booklet... See more


Company details

  1. Health and beauty shop
  2. Beauty supply store
  3. Skin care clinic

Written by the company

Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️ Hyperpigmentation & Dark Spots ✨


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Thank you, Flora

Flora helped with canceling the subscription service that automatically came with my purchase. She was very responsive, gave me several options, then followed my request.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Auto charge, no one answers phone

THis company is shady... the minute I bought the little red light wand I started getting phone calls, repeatedly in a row probably 4 in one day then more the next. I did not sign up or buy a subscription, I just wanted the wand and serum to try it out but they automatically signed me up and less than 2 weeks later started charging me! I tried to cancel online but all of a sudden my password didn't work. THen I tried calling and the phone just rings and no one answers. I should have known better. just another scam. Also, Ive been using it for 9 days and the ad says within 5 days you will see results- I have not seen any results whatsoever. How do they have such a high rating on Trustpilot? I think there are some fake reviews on here!!

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Jennifer was very helpful and…

Jennifer was very helpful and informative. She was able to explain the products well and tell me exactly how to use them. I gave for stars only for the simple reason that I felt she was a little pushy on making the sale which I know is her job but my money was very little. In the end she was able to help me get the products at a price that I could somewhat afford. She was very nice and I appreciate the time she took with me.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Problem solving

I spoke with Amna today and she was a delight. She answered my questions and relieved my mind should I ever decide to stop my subscription. She was more than fair in resolving my concerns. She is definitely an asset to the company.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

My derma dream is cool

So I inadvertently ordered the lip plumping products. On my phone which I sometimes touch the wrong place. The arm smoothing device was what I wanted. And got but the other stuff I didn’t want. Usman really took care of me!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Defective device

Ahmed stepped in and was able to get me an upgraded device at no cost after my original device stopped working. I was not expecting that but am truly grateful. He was quick to respond and handled everything without any issues.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I am a brand new customer

I am a brand new customer and Flora has been very helpful in answering my questions and helping me to understand and work with the products. Customer service is excellent! I am excited to try the products.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Helpful customer service

I have not received my product yet as it is still in the final order processing step, but received very helpful customer service.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Flora Is the Best!

Flora is the best! She quickly responded to my concerns and has left me a very satisfied customer.
Many thanks, Flora!!!

29 April 2026
Unprompted review

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