myenergi Ireland 

I had a Zappi Glo installed yesterday. The following day I had some technical issues linking everything in the app (ZappiGlo, Eddie). I called the support centre and was lucky to get talking to Clodagh, who was fantastic. She spent so much time and talked me thru everything and made sure all was working perfectly. Not only that, but the call was disconnected a few times due to coverage issues my side and she called me back each time resuming where we left off, so I didn't need to call in again and start process with a new agent. The attention to every detail was excellent.. easily I would say my most pleasant customer service / technical assistant call I have had. Thanks again for all the help Clodagh, great service.

Just wanted to say take a bow GARY McKNIGHT. Including waiting time I was just over 1 hour on the phone to your company and couldn’t have got a better service assistance from anybody else. You stayed with me and solved my problem which was anything but simple. Gary, you deserve a medal or a bonus or whatever is possible. Thank you again for your patience, perseverance and great manner. Please acknowledge if possible.
Sincerely,
Garry O’Brien

Thanks to the kind and brilliant Fiona, my Zappi, Eddie and App are all back working perfectly. Fiona, gently, with respect for my lack of ability, guided me through the many changes that had to be done to the configuration to get my Myenergi App working and intune with all my other devices. Much appreciated.
Philip

I would sincerely advise everyone not to get any of these units. I have a Zappi, Eddi, Harvi and previously Hub. They are great if they are working but you need any customer service whatsoever forget about it. Their idea of customer service is a 50-minute wait on a call for customer service and then a progression to an email Q&A with a 3 day turnaround for each trivial question. A phone call would answer questions in minutes but they persist with emails. Absolutely shocking customer service for expensive units. My issue still hasn't been resolved. Not the first time this has happened and I'm not one to write bad reviews but this is the worst customer service I have ever experienced. Fortunately I am not 100% reliant on my car charger but in most cases if you can't charge your car you can't drive.

Wouldn’t even give the one star to this company. Customer service is shocking. Was on hold yesterday for nearly an hour but had to give up. Was on for 35 minutes this morning and was then cut off. Tried ringing again ( on hold now) and was told by automated voice it would be a three minute wait, on now for another 20 minutes.

My only negative was the wait to speak to a human, but it was certainly worth the wait for Fiona. She guided me with assured expertise through the maze of menus on my Zappi, eliminated all my warning flags on my app; achieved this in about 5 minutes with a sense of NI humour thrown in as a bonus. Excellent service Fiona, thank you...

Excellent service and patiently worked through the problem. Got a speedy response to my initial problem and worked through to a solution.

Conor

I lost my connection to the eddi and my phone app would not work. I contact support and received technical support from Thomas. Thomas was an outstanding representative for your company. He was knowledgeable, patient and sorted out the problem by guiding me through the process. I would highly recommend Thomas.

Good customer service.

I tried to get EV charger installed. I heard they not cheap but still many reviews were good. Anyway, the whole process to get through the filling the online form, responding to emails after several days, uploading videos and pictures almost 4 weeks … I give up. They charge a lot and think you have to do the most of the job. Other companies would help you with or do it themselves with the grant…
They are too busy or something is not right

Had a issue with system and got a call from Tony who sorted it out. Great job and many thanks.

I had an issue with an unknown Eddi device appearing in my app. Clodagh from the Myenergi support team responded quickly and resolved the problem professionally. Communication was clear, helpful, and friendly. Great customer service – thank you!
Maciej

I had a problem with accessing the myenergie system due to a change of router. Greg was extremely patient and helpful in changing the WiFi and rebooting the entire system. Denis

The tech works well, but when it doesn't it's bloody complex to fix. After a 40 minute call with Gary, all back working again thankfully.

I dealt with Clodagh then with Fiona and finally, Gary
All 3 were diligent
Knew well what to do in each case so with ref to Operator no issues
However the phone queue is less a lot less i spent 42 mins trying to speak to someone but obviously under resourced
Again this logistic is not in any way related to the 3 members who i spoke to
They were Professional clear and easy to understand taking instructions from them over the phone
So i personally satisfied with the Technical support they provided me with and job well done there
So just getting to speak with somebody is the issue
Thanks Tony in Dublin

Top class customer service . Thomas fixed my zappi Eddie and harvi quickly and I am now back up and running . I would highly recommend myenergi for your solar and charging needs

I dealt with a lady called Clodagh. She was extremely helpful in getting my issue resolved with her high level of experience & making what I presumed would be a stressful experience the opposite. It'was a plesent experience. Clodagh made everything appear simple & got me back on track quickly & effectively. Clodagh is an asset to the company and I hope this is appreciated. Best wishes, Stephen

The attention from Gary and Colleagues was absolutely first class. Friendly thorough and successful conclusion to our problem which followed a power outage.

Don’t normally write reviews but I am so thankful to Gary for his patience in sorting out my Zappi registration that I felt I had to this time, very pleased overall with my Zappi home charger ☺️

Clodagh is a star. She was very patient, competent, and I was extremely happy with the service she provided.