myenergi Ireland 

I have had an issue with my Eddi being of line for sometime that I tried to resolve with on line assistance, but that never work. So today spoke to Gary and after 10 minutes of great help, back up and running. Moral of the story talk to a human being that knows what they are talking about. Thanks Gary.

I had the absolute pleasure of speaking with Gary from technical support today, and I can’t praise him enough for his outstanding assistance! Gary’s calm, composed, and friendly demeanor made the entire experience incredibly reassuring. He patiently guided me step by step, explaining everything clearly to ensure my Zappi and Eddi devices were back up and running perfectly. His deep knowledge of the application and devices, combined with his approachable and professional attitude, turned what could have been a stressful situation into a seamless and positive one. Gary’s exceptional support truly made a difference, and I’m so grateful for his help!

Thomas is excellent. Such knowledge & service was fantastic. Real gent.

After getting an issue resolved I was asked to transfer 450 euro which I did 3 weeks ago. Ever since I was not able to get in touch with myrnergi ireland and I still don't have a charging device. The service is hot and cold to say the least. Great when they engage but terrible when they don't. Tony or Matthew, can you PLEASE look after ticket 552142

I am in my 70’s and technology has left me behind. When I encountered the issue with the Eddi control panel, I was totally lost, and then Gary entered the equation, and showing extraordinary patience with me, he was able to resolve the issue, so thank you Gary, you are exceptional.
Michael, in Malahide

My Zappi is just over 1 year old and for about 6/7 months now it starts charging my car but then cuts out long before the car is fully charged. I contact Myenergi support on the 10/05 filled in a big long form, then uploaded photos as instructed but no one has bothered to come back to me.

Gary was very knowledgeable and extremely helpful.
He knew exactly how to navigate the system and the whole process took just 5 or 6 minutes.

The time afford to me to resolve the problem in a quick ,friendly & above all a professional manner I appreciate it no end. Gary was brilliant in assisting me resolve the issue & the companies thoroughness....many thanks
Thomas

We've had our Zappi for over three years. We thought it was great, told everyone to get one etc.

Recently, it started to display an error 2417. It turns out that this is a critical, non-repairable fault. Since the Zappi is out of warranty we now have €900 worth of e-waste stuck to the side of our house and we are charging our car with a 'granny lead.'

Myenergi offered a reconditioned Zappi at a reduced price. Foolishly, in retrospect, I paid for the reconditioned replacement. I paid €419 for the replacement charger and delivery. That was two weeks ago and Myenergi have not even issued me a receipt. Their customer service has become abysmal.

I would appreciate an acknowledgement of payment, and a charger, or a refund.

I have to say that customer service received from Clodagh was outstanding. She couldn't be more helpful. The information provided was relevant and interaction was speedy all way through getting the issue resolved. Staff like this lady is credit to any company. Thank you

Responsive with knowledgeable, clear and concise instructions and a lovely tone.
Great support.

How do they get such a high rating? When things are working fine, I suppose, but if you need customer support, they aren't there. At least for me. Phone numbers I found were either "not recognized", or became stuck, not answered, silent, only ticking off the seconds connected in silence. Finally found the login site, where once again password and ID "didn't match" what they had. This had happened before. And there was no way to pick a new password. Whatever link they were suppose to send me never arrived. I still have the original problem. Guess I will just have to live with it.

It doesn't seem possible to continue a thread to have a conversation, so this isn't ideal

I the page suggested by your email for support: [NO LINKS ALLOWED IN TRUST PILOT]

You can find a link on how to get support, which offers the mentioned phone numbers and a form link:

[NO LINKS ALLOWED IN TRUST PILOT]

Which does nothing (leaves you on the same page)

Is there another way I can communicate with you?

I’ve been having technical issues with my Zappi for the second time in under a year. Support takes forever to respond, and when they do, it’s very clear that they haven’t read any details but are simply providing a cut and paste tutorial answer. Eg my system started behaving erratically all of a sudden, throwing warnings (not errors. Yet), and 2.5 weeks later, all I’ve gotten from MyEnergi support is: “this is how you set up scheduled charging”. They refuse to acknowledge the video evidence of the erratic behaviour of the device. Yes it’s under warranty still. I’m on the verge of just tossing the thing and buying a hypervolt! The decoration on my wall isn’t doing anything besides creating stress…

My advice: avoid this company. There are other smart chargers providing the same features but with actual support!

My Zappi had an issue after 4 years of use but Myenergi Ireland (Tony in particular) assisted me better than anticipated. Nice to see that customer support is not just mentioned on a website but is, in fact, taken seriously. Well impressed.

Got new solar panels installed yesterday by activ8( great work John Campbell their agent). Activ8 installed this app for me and I love it. Easy to use and great to see when I am using energy. I can really gauge my solar energy versus grid energy. Well done my energi.

Fantastic support from Chloë today. Reinforces my confidence in this company and its products. Great to have access to such excellent tech support.

Updating my earlier lower-star review to reflect the excellent support I've received from myenergi. I had the zappi for several years before getting solar and the full libbi/eddi myenergi ecosystem. Struggled with issues with the proprietary wireless communication between the devices and frequent failed nightly EV charges - ordered the ethernet board zappi upgrade as a fix ... but as it was out-of-production myenergi support stepped in and supplied a new zappi with built-in wifi, despite my original one being technically out-of-warranty (being older than my libby+eddi). Seeing 100% successful charges and no communication glitches since!

Simply outstanding customer service from Fiona

My issues were resolved in short order

I am so thankful for such a quality response

After a recent power cut, all "myenergy" devices failed to communicate with each other. I tried to re pair them all to no avail. Fiona, from customer service spent more than 10 mins on the phone talking me through the process and at the end of the call, everything was up and running as it should be. I couldn't have done it without quality customer service like this !