We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
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First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
Company replied
Absolutely love the products, keeps the house looking and smelling fresh clean and wonderfully inviting. Long lasting and the bundles are great value to keep your home beautiful. Last order took a lit... See more
Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
Company replied
Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible packing - damaged items.
Terrible service. Late dispatch and then failure to deliver twice by Amazon logistics (who are usually very good). Totally poor packing - far too much in a very flimsy box. Only a tiny bit of padding in there too.
Box (when it arrived) was mangled and ripped, and had obviously been sellotaped on the way by the courier.
Two items inside had fully emptied out over all of the rest of the contents, therefore rendering these items unusable. The packing was visibly wet.
This is not the first time this has happened - despite change of courier to my last order. You need to work on your packing / use better boxes / split heavy orders into smaller volumes.
I have had zero reply to my emails - you need to issue a refund / replacement immediately.
13 June 2026
Unprompted review
Reply from Fabulosa
Hey JT,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and sincerely apologise that your order arrived in such poor condition. We understand how frustrating it is to experience delivery delays, damaged items, and difficulty getting a response from our Customer Care team.
We appreciate your detailed comments regarding our packaging, as well as your previous experiences, and we'll ensure your feedback is shared with the relevant teams for review. Improving our packaging and overall customer experience is something we take seriously.
If your issue has not yet been resolved, please contact our Customer Care team again with your order details so we can investigate this as a priority and arrange an appropriate resolution.
Thank you again for bringing this to our attention.
Thanks,
Team Fabulosa
Bought through Tik tok shop NEVER…
Bought through Tik tok shop NEVER AGAIN. Took 8 days to arrive via Amazon(hello?! Whattt? Why?!) Customer service was rubbish. Hefty package arrive poorly packed and had leaked. I’ll stick to finding this range in B&M as I do love it but not waiting 8 days for a package within the UK to arrive even when sent amazon AND packed poorly.
28 May 2026
Unprompted review
Item never arrived now I have to wait…
Item never arrived now I have to wait for it to be returned to get a refund it never reached my address ..little communication not worth the bother
13 June 2026
Unprompted review
Reply from Fabulosa
Hey,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
order gone wrong address
i had ordered a delivery from Fabulosa
in fact 23 items - it was delayed and sent to wrong address too ..the amazon delivery guy left a picture where he delivered my parcel .. it wasn’t my home ..
so following day after having had full days rain and nights i got round to collecting it
it was soaked and some items were damaged . i let the company know and immediately received an e mail saying they had my received my query and would get back to me
which they did after i provided photos of damaged goods and upon that i received full
refund - no
hassle and said they would claim it from delivery company … so very fair no hassle in. giving refund - 5 ✨✨✨✨✨from me and i’d order again from them no problem
3 June 2026
Unprompted review
Reply from Fabulosa
Hey Trevor,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Spilt bottles
First order was never shipped and refund was declined so had to send proof it was never sent. Second order arrived with one of bottle lid completely off and the contents all over everything inside.
12 June 2026
Unprompted review
Reply from Fabulosa
Hey Liv,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Reply from Fabulosa
Hey Shabnam,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
The fragrance was very subtle I was…
The fragrance was very subtle I was expecting a Dubai spa as advertised but was disappointed I have used fabulous for years but wouldn’t buy this range again sorry
10 June 2026
Unprompted review
Reply from Fabulosa
Hey,
Thank you for taking the time to share your feedback.
We're sorry to hear that the fragrance didn't meet your expectations. We understand how disappointing it is when a product doesn't deliver the experience you were hoping for, especially as you've been a loyal Fabulosa customer for so many years.
We really appreciate your honest comments, and we'll be sure to pass your feedback about the fragrance on to our product team for review. Your feedback is invaluable as we continue to develop and improve our ranges.
Thank you for your continued support, and we hope we'll have the opportunity to impress you again in the future.
Thanks,
Team Fabulosa
Absolutely wonderful the dog smells gone
Absolutely wonderful the dog smells gone
4 June 2026
Unprompted review
Reply from Fabulosa
Hey Mandy,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Excellent products love all the…
Excellent products love all the household cleaners they smell Devine
1 June 2026
Unprompted review
Reply from Fabulosa
Hey Colette,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Wish I hadn't bothered
The shipping policy falsely advertises orders are processed the next working day and received within 3-7.
Evidently from previous reviews, the current delays are nothing new, yet the policy continues to show misinformation.
I ordered 10 days ago and all Fabulosa have done is create the Shipping label. Not even dispatched. They invite emails on their website but leave them unanswered.
Around a week into waiting I was sent a bulk mailing list email of an "apology discount"... 10% adds insult to injury. You get more from the daily 'Mystery discount' emails! As if 10% is incentive to want to part with my money and repeat this waste of time. 50% wouldn't be enough!
I fully expect the items to be damaged if they ever make it here as this also seems to be a recurrent theme.
Edit 14/6: the Furbulosa Bottle did, in fact, arrive leaking. I don't know why a plastic seal isn't placed under the lid, like any cosmetic bottle would. I also don't know why cleaning bottles would be left to rattle about during transit in a empty cardboard box..?
If the company can't get a customer's order to them even close to the advertised timescale, nor spare what must be (1p~2p?) of recycled cardboard paper to pad out and secure their customer's items, it would suggest the company is not one who cares about their customers!
9 June 2026
Unprompted review
Reply from Fabulosa
Hey Holly,
Thank you for taking the time to share such detailed feedback.
We're very sorry to hear about your experience. We understand how disappointing it is when an order takes longer than expected to arrive, particularly when you've also had difficulty getting a response to your emails. We also sincerely apologise that one of your bottles arrived leaking.
Your comments regarding our delivery times, communication, and packaging have been noted, and we'll ensure they're shared with the relevant teams for review. Customer feedback is incredibly important to us, and we appreciate you highlighting the areas where you feel we need to improve.
If you haven't already been assisted, please contact our Customer Care team again with your order details so we can investigate the issues with your order and work towards a resolution.
Thank you again for your feedback.
Thanks,
Team Fabulosa
I'm still waiting to be issued a refund…
I'm still waiting to be issued a refund since royal mail had damaged the packages and shipping clearly shows it was received back by the company. I love the products but I cant afford to purchase the same thing repeatedly and getting no refund or product. I'm literally throwing money away. Package shows it was accepted by the company 9th April
9 April 2026
Unprompted review
Reply from Fabulosa
Hey Sarah,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Brilliant bundle lovely smell love it
Brilliant bundle lovely smell love it
3 June 2026
Unprompted review
Reply from Fabulosa
Hey Valerie,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Quick free delivery got loads of stuff…
Quick free delivery got loads of stuff in the sale ! Great deals , love this stuff
1 June 2026
Unprompted review
Reply from Fabulosa
Hey Alyson,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
The product has always smelled nice…
The product has always smelled nice make your home smell good to
5 February 2026
Unprompted review
Reply from Fabulosa
Hey Teresa,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
I placed my order on May 25th
I placed my order on May 25th, it then took three emails and nine days for my order to be sent out for delivery and when it was delivered I have only received half of my order. One of the bottles had leaked as there was no packing in the box only the bottles in a plastic bag.
25 May 2026
Unprompted review
Reply from Fabulosa
Hey Katie,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Love the fragrance of these products…
Love the fragrance of these products and brilliant value
6 June 2026
Unprompted review
Reply from Fabulosa
Hey Anne,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Delivery service Evri are the worst delivery company ever
I love the fabulousa products but every time I’ve ordered of the TikTok shop there as always been a problem not by your company but by the delivery company u use evri they either leave it on doorstep to be stolen and put down on the paperwork it was signed for or the products are damaged or give u a delivery date and time and don’t even turn up then lie saying it’s only just got to my local sorting office but on the tracking it was there 2 days prior and out for delivery still not received it got a refund but that’s not the point
30 May 2026
Unprompted review
Love fabulosa cleaning products
Love fabulosa cleaning products. Does the job and leaves fresh clean smell. Best thing is the price . It's expensive cleaning and fabulosa is the answer for cleaning and saving money
4 June 2026
Unprompted review
I love all the fabulousa range
I love all the fabulousa range! I first came across them during Covid when I needed anti-bac wipes & Fabulosa were all that were left on the shelves & I’ve bought them since. It’s only the 2nd time I’ve ordered off their website, but I’ll be making a habit of it now. Their products are well, Fabulous! They do exactly what it “says on the tin”, smell amazing, there’s a huge range & their prices are very affordable. Their website is easy to navigate, straightforward to order & you’re kept up to date from order to delivery.
I definitely recommend Fabulosa, & if you’ve never tried them, grab a bundle off their website, you really wont be disappointed, but be quick, they sell out very fast!
All in all, it’s a brilliant brand that is well worth the money.
24 May 2026
Unprompted review
Love fabulosa products
Love fabulosa products and will always go to them first.
3 June 2026
Unprompted review
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