We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
Company replied
Absolutely love the products, keeps the house looking and smelling fresh clean and wonderfully inviting. Long lasting and the bundles are great value to keep your home beautiful. Last order took a lit... See more
Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
Company replied
Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product but late delivery
Great products at a great price however the delivery was late so contacted customer services to chase up, it took them a week to respond in that time the order was delivered, hence the 4 stars
14 June 2026
Unprompted review
Reply from Fabulosa
Hey Myles,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our products and prices.
We're sorry that your delivery arrived later than expected and that our response to your enquiry took longer than it should have. We understand how frustrating that must have been, especially as your order had already arrived by the time we got back to you. We're continually working to improve our response times and the service we provide.
We really appreciate your feedback and hope to have the opportunity to provide you with a full 5-star experience next time.
Thanks,
Team Fabulosa
My orders arrived very quickly but a…
My orders arrived very quickly but a bit disappointed with the toilet rolls they’re very small and thin definitely not 3ply
11 June 2026
Unprompted review
Reply from Fabulosa
Hey Lorraine,
Thank you for taking the time to leave us a review.
We're really pleased to hear that your order arrived quickly. However, we're sorry to learn that the toilet rolls didn't meet your expectations. We appreciate your feedback regarding the size and quality, as comments like yours help us review and improve our products.
If you'd like us to look into this further, please don't hesitate to get in touch with our Customer Care team with your order details. We'd be happy to help.
Thank you again for your feedback, and we hope to serve you again in the future.
Thanks,
Team Fabulosa
Extremely slow in shipping, delivery and customer service response
The 1 star is for the items which always smell good, however time and time again I have to wait a long time to receive my orders. Every order I have ever placed with them is always extremely slow in shipping. Customer service response is also extremely slow and usually respond after the problem has been sorted.
19 June 2026
Unprompted review
Reply from Fabulosa
Hey CG,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
I won’t buy anything else..
I buy Fabulosa bundles off tiktok and when I say they are amazing it is not an exaggeration. The power of the cleaners, the scents, the effectiveness of the fresheners is off the scale. I won’t buy anything else now for my household cleaning and freshness
24 June 2026
Unprompted review
Reply from Fabulosa
Hey Donna,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Fabulous products that really works…
Fabulous products that really works well. Wonderful smells.
12 June 2026
Unprompted review
Reply from Fabulosa
Hey Sarah,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Loved every thing in the box and there…
Loved every thing in the box and there was a lot!! Great value for money and they work and smell amazingly!!
12 June 2026
Unprompted review
Reply from Fabulosa
Hey Lucy,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Order Order #802945 take your money but don’t send goods! Avoid at all Costs!!!
Order Order #802945
Update : a terrible first response from the customers offering absolutely no information as to when my order will even be sent!!
Scammers I’m starting to think steal your money and supply any goods - the site says free next day delivery if you spend over £25 which I did and still not even sent! Or responded to questions or answered the phone 😡
Don’t answer emails and phone just goes to voicemail!!!
They are only down the road from me I’ll ending driving down to see them!!! Absolutely fuming!!
Disgusted I ordered almost a week ago and they still haven’t dispatched my products
Iv emailed them but no response I just want an immediate refund now as I’m disgusted with the service they take your money hold onto it and don’t send the items and don’t reply to your complaints appalling service!!
Avoid avoid avoid at all costs
24 June 2026
Unprompted review
They never reply
Placed an order, received ok but had query regarding some of the products received...emailed several times, they just don't reply or even acknowledge your email.
14 May 2026
Unprompted review
Reply from Fabulosa
Hey Bernadette,
Thank you for taking the time to leave us a review.
We're sorry to hear about your experience and apologise that you haven't received a response to your emails. This isn't the level of service we aim to provide, and we understand how frustrating this must have been.
If you're still experiencing this issue, please contact our Customer Care team again with your order details, and we'll be happy to look into your query and get it resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Thanks,
Team Fabulosa
I never recived my oder so cart view…
I never recived my oder so cart view what i didnt get
23 June 2026
Unprompted review
Reply from Fabulosa
Hey Rachel,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
The Electrify air freshener not fit for purpose.
The Electrify air freshener refills are not fit for purpose. They work until the canister is down to about 25% then just stop working. I now have four of these with the same problem. Add the four together and it is roughly one full canister. I wont be buying any more.
I received a reply asking for further information. I forwarded this and got an automated email saying responce in 48 hours. Now 11 days and heard nothing. Avoid.
Second edit
I now have six of these all with the same problem. Still no response from customer services after 17 days. Wish I had never heard of Fabulosa. My advice
Avoid Avoid AVOID.
22 June 2026
Unprompted review
Reply from Fabulosa
Hey James,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Not what was advertised with the fragrances.
Yes was pleased with it but I had vanilla in with the oud fragrance so that wasn't advertised!
7 June 2026
Unprompted review
Reply from Fabulosa
Hey Rebecca,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you were happy with your purchase. We're sorry to hear there was some confusion regarding the fragrances you received. We appreciate you bringing this to our attention, and we'll make sure your feedback is passed on to the relevant team to review the product listing.
Thank you again for your feedback, and we hope to welcome you back again soon.
Thanks,
Team Fabulosa
Fabulosashop…
Normally buy this of the tictok shop but see an ad from Fabulosa themselves so decided to order this was on the 13th I have email confirming this and as of yet I have heard nothing
Order #797876 absolutely dreadful service
20 June 2026
Unprompted review
Reply from Fabulosa
Hey Darren,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Great fabulous smell
Great fabulous smell! having dog's you need a great product. Will be ordering again
20 June 2026
Unprompted review
Reply from Fabulosa
Hey Debra,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Fabulousa
Hi
I was delighted when this arrived, but 2 bottles were empty as they had spilled in the box 😩
Love the product
5 June 2026
Unprompted review
Reply from Fabulosa
Hey Miss Burgess,
Thank you for taking the time to leave us a review.
We're delighted to hear that you love the product! However, we're very sorry that two of the bottles had leaked during transit and arrived empty. We understand how disappointing that must have been.
Please get in touch with our Customer Care team with your order details, and we'll be happy to look into this for you and help resolve the issue.
Thank you again for your feedback, and we hope to put things right for you.
Thanks,
Team Fabulosa
Fabulosa is fabulous
Everything you could possibly need my home smells amazing and the doggy pee eliminator does exactly what it says it eliminates and our pooch is 14 so he's like a leaky tap. Came so quick nicely boxed will be ordering again and again and again
18 June 2026
Unprompted review
Reply from Fabulosa
Hey Kenny,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Had a problem with a delivery which was…
Had a problem with a delivery which was damaged by courier & contacted fabulosa customer services Rhina couldn't of been more helpful&i have just received replacement items which I am most grateful for, wonderful products & service always, thank you
17 June 2026
Unprompted review
Reply from Fabulosa
Hey Glenda,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Fast delivery and product got a nice smell
10 June 2026
Unprompted review
Reply from Fabulosa
Hey Josie,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Wow sweet and luxurious
Wow. It’s my first time purchasing your products. I love the sweet scent. Thank you. Will purchase more
6 June 2026
Unprompted review
Reply from Fabulosa
Hey Rosemary,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Coloured water
Coloured water. Hardly any smell of the products. & when it arrived 2 bottles had nothing in them. All leaked onto rest of parcel
& now they have reduced it all. So. I feel a bit let down.
10 June 2026
Unprompted review
Reply from Fabulosa
Hey Jackie,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Was kept well informed while the order…
Was kept well informed while the order was being processed arrived well packaged very pleased with the order thank you
4 June 2026
Unprompted review
Reply from Fabulosa
Hey Patricia,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
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