We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
Company replied
Absolutely love the products, keeps the house looking and smelling fresh clean and wonderfully inviting. Long lasting and the bundles are great value to keep your home beautiful. Last order took a lit... See more
Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
Company replied
Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my second review. 5 stars this time.
This is my second review, Fabulosa responded better than I expected. Not only did they apologise. They also redone my order, which I wasn’t expecting, it also arrived in the time scale they said.
This is how I have experienced Fabulosa in the past. Thank you.
25 April 2026
Unprompted review
Reply from Fabulosa
Hey Frank,
Thank you so much for your lovely review and for giving us a second chance. We’re really pleased we were able to put things right for you and provide the service you expected from us. Customer satisfaction is very important to us, so it means a lot to hear that your replacement order arrived as promised and reflected the positive experience you’ve had with Fabulosa in the past. Thank you again for your support!
Thanks,
Team Fabulosa
When i received my items 2 bottles were…
When i received my items 2 bottles were empty and all the packaging was wet through and swimming in the product. The lids had not been screwed on tightly so was not impressed at all.
6 April 2026
Unprompted review
Reply from Fabulosa
Hey Barbara,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order arrived in this condition, with two bottles empty and the packaging wet and damaged. This is not the standard we expect, and we completely understand how disappointing this must have been for you. It sounds like the lids were not secured properly, which we will certainly raise with our packing team to help prevent this happening again. Please could you reach out to us via email at info@myfabulosa.co.uk so we can look into this further and assist you directly with a resolution. Thank you again for bringing this to our attention.
Thanks,
Team Fabulosa
The company is brilliant and the…
The company is brilliant and the quality of the products is wonderful, will always get my items from fabulous.
9 April 2026
Unprompted review
Reply from Fabulosa
Hey Anita,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Reply from Fabulosa
Hey Tracy,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding,
Team Fabulosa
Great variety of products at very…
Great variety of products at very reasonable prices. It was easy to navigate website to find what I needed. Good quality products. And delivery was good too. No complaints whatsoever. Thank you.
11 April 2026
Unprompted review
Reply from Fabulosa
Hey Mr Moran,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
didn’t receive my parcel from evri so…
didn’t receive my parcel from evri so it is a loss and a disappointment
18 April 2026
Unprompted review
Reply from Fabulosa
Hey Natalie,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding,
Team Fabulosa
Excellent value and quality products
Excellent value and quality products. Amazing offers and added bonus of free delivery
3 April 2026
Unprompted review
Reply from Fabulosa
Hey Linda,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
I love all the things you make my…
I love all the things you make my washing has never smelt as good. Your cleaning products work well all over the house you prices are reasonable as well
1 April 2026
Unprompted review
Reply from Fabulosa
Hey,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Absolutely beautiful scent and fabulous…
Absolutely beautiful scent and fabulous power
23 April 2026
Unprompted review
Reply from Fabulosa
Hey Angela,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Amazing
Seems to have everything right. Delivery, customer service. Had to get in touch re delivery change date. And the product is amazing. Hubbie says it’s ok. So why does he keep pinching it!! Will deffo order more for myself and 2 daughters.
23 April 2026
Unprompted review
Reply from Fabulosa
Hey Betty,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
I have been ordering from Fabulosa for…
I have been ordering from Fabulosa for over a year now and the products are great. The way they are packaged is good but the one problem I have which I have noticed is getting worse in the last few months is delivery time. I have usually forgotten about the order by the time it’s delivered and then receive an email apologizing about the delay, which is significant, with a 10% discount of next order which is negligible. I am now looking for an alternative to get the same products.
23 April 2026
Unprompted review
Reply from Fabulosa
Hey Donna,
Thank you for your continued support over the past year and for taking the time to share your feedback. We’re really pleased to hear that you love our products and that you’ve been happy with the packaging.
We’re very sorry to hear about the recent delays with delivery and understand how frustrating this must be, especially as it seems to have become more frequent over the last few months. This is certainly not the experience we want for our loyal customers.
We appreciate your honesty regarding the delay notifications and goodwill discount offered. Your feedback is valuable, and we understand that this may not feel sufficient when delays are significant.
Please be assured that we are actively reviewing our delivery processes to improve service and ensure orders arrive much more promptly.
Thank you again for your feedback.
Thanks,
Team Fabulosa
Great products ,much cheaper than the…
Great products ,much cheaper than the shops ,friendly and helpful people,
23 April 2026
Unprompted review
Reply from Fabulosa
Hey Clayton,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Smells great
Smells great. Works well and great value. Extremely happy with everything.
19 April 2026
Unprompted review
Reply from Fabulosa
Hey Sue,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
its really good stuff does what it says…
its really good stuff does what it says ..a lovely smell pluse really good value for money.
10 April 2026
Unprompted review
Reply from Fabulosa
Hey Patricia,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Reply from Fabulosa
Hey Julie,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Really love this companies goods
Really love this companies goods, other are ok but the choice of using some different smells is just delightful.
I tend to also blend the smells so I get even more range and surprise the guys at work as they never know what's will be next and they try to guess what I'm using.
Oh and their liquids work not harsh on my hads either.
9 April 2026
Unprompted review
Reply from Fabulosa
Hey Stephen,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Product had all leaked
17 April 2026
Unprompted review
Reply from Fabulosa
Hey Kurt,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding,
Team Fabulosa
Oder not received
I ordered around £20 worth of cleaning products direct from Fabulosa.
A couple of days later Amazon shipping advised they would deliver the next day, however, the next day I got another message from Amazon shipping advising my order had been damaged in transit and would not be delivered.
I have emailed Fabulosa twice (with no reply) and I've tried calling many many many times using every available option (there are 5) and no one answers, the only option is to leave a message and not to remain on hold, why would I want to do that when I've sent emails that have gone unanswered,
I'm left wondering if this company is still operating, and if it is I very much doubt it will be doing so for very much longer if this is how it treats it's customers.
I certainly won't be ordering from them again, and I am thankful I did not spend more than £20
15 April 2026
Unprompted review
Reply from Fabulosa
Hey Dee,
Thank you for taking the time to leave your review, and I’m very sorry to hear about your experience.
I’m sorry that your order was damaged in transit and therefore not delivered, and I also apologise that you have not received a response to your emails or been able to reach us by phone. This is not the level of service we aim to provide, and I completely understand your frustration.
Having looked into this, I can confirm we are operating as normal, and your feedback regarding both communication and courier issues has been taken seriously and passed on to the relevant teams.
We would like the opportunity to resolve this for you. If you are happy to, please contact us again with your order details, and we will ensure a refund or replacement is arranged immediately.
We’re genuinely sorry for the inconvenience caused and appreciate you bringing this to our attention.
Thanks,
Team Fabulosa
Very fast delivery
Very fast delivery
Delivered with care
Smells amazing
14 April 2026
Unprompted review
Reply from Fabulosa
Hey Anne,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Love love love
Love love love, great clean, lovely scent, value for money!
21 April 2026
Unprompted review
Reply from Fabulosa
Hey Sam,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
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